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SB/T 10944-2012: Old-age gome service specifications
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Old-age gome service specifications
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SB/T 10944-2012
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Basic data | Standard ID | SB/T 10944-2012 (SB/T10944-2012) | | Description (Translated English) | Old-age gome service specifications | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 12,155 | | Quoted Standard | GB/T 10001.1; GB/T 17242; GB/T 19000; GB/T 19001-2008; GB/T 24620 | | Regulation (derived from) | ?Industry Standard Filing Announcement 2013 No.3 (Total No.159); Ministry of Commerce Announcement 2013 No.7 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the terms and definitions of home care services, services, basic requirements, service management, customer relationship management. This standard applies to the country to provide home care services paid services. | SB/T 10944-2012: Old-age gome service specifications---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Old-age gome service specifications
ICS 03.080.30
A12
Record number. 39319-2013
People's Republic of China domestic trade industry standard
Home care service specification
Released on.2013-01-23
2013-09-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by the Department of Commerce of Heilongjiang Province and Harbin Bangni Senior Service Co., Ltd.
This standard is managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. Harbin Bangni Senior Service Co., Ltd.
The main drafters of this standard. Yang Ruo, Xu Zhen, Li Qingjuan, Zhang Ronghui, Li Liang, Li Mingchun, Chen Shoufeng, Li Yinhui, Yue Pengbo, Liu Jiandong,
Zhang Linyang, Qiao Xue, Zhang Jing, You Li, Sun Ting.
Introduction
In order to meet the needs of modern old-age development, comprehensively promote the work of home-based care services, improve the quality of life of the elderly, and achieve home-based care clothes.
Standardized management, promote the orderly, healthy and sustainable development of the national home care service, and develop this standard.
The main purpose of this standard is to form an institutional environment for the development of home-based care services and to improve the comprehensiveness of home-based care workers.
Quality, guide home care services to adopt standardized management to enhance market competitiveness.
Home care service specification
1 Scope
This standard specifies the terms and definitions, service content, basic requirements, service management, and customer relationship management of home care services.
This standard is applicable to service agencies that provide home-based paid services for the whole country.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 10001.1 Common information graphical symbols - Part 1. General symbols
GB/T 17242 Complaint Handling Guide
GB/T 19000 Quality Management System Foundation and Terminology
GB/T 19001-2008 Quality Management System Requirements
GB/T 24620 service standard development guidelines to consider consumer demand
3 Terms and definitions
The following terms and definitions as defined in GB/T 19000 and GB/T 24620 apply to this document.
3.1
Home care service old-agehomeservice
Providing consumers with life care, food service, bathing service, laundry service, walking service, agency service according to legal and contract requirements
Home, health care services, spiritual comfort services, cultural and sports services, security guard services, legal aid services and charity assistance services
A general term for aged care services.
3.2
Home care service customer old-agehomeserviceclients
Organizations, families or individuals who provide paid employment or hire a home-based care provider to provide home-based care services to their clients (hereinafter referred to as customers)
Household).
3.3
Home care service object old-agehomeservicerecipients
Elderly people over 60 years of age who are directly receiving home-based care services for healthy or stable, non-communicable diseases (hereinafter referred to as
Object).
3.4
Home care attendant old-agehomeattendants
Personnel who have obtained professional qualifications according to law and provide home-based care services at full-time or part-time (hereinafter referred to as waiters).
Note. According to the length of time the waiter provides services to customers, it is divided into hourly workers (within 2 hours and 5 hours), white (8 hours) and full time (24 small).
Time) three.
3.5
Home care service agency old-agehomeserviceinstitutions
An organization with legal business qualifications and specialized in home care services.
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