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SB/T 10762-2012: Specification for department store service staff rating
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| SB/T 10762-2012 | English | 369 |
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Specification for department store service staff rating
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SB/T 10762-2012
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Basic data | Standard ID | SB/T 10762-2012 (SB/T10762-2012) | | Description (Translated English) | Specification for department store service staff rating | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 14,166 | | Regulation (derived from) | ?Ministry of Commerce Announcement 2012 No.58; Industry Standard Filing Announcement 2012 No.12 (Total No.156) | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the classification principles of service personnel department store and rating indicators. This standard applies to the department store Purchasing Guide, cashiers, rating manage customer service staff positions. | SB/T 10762-2012: Specification for department store service staff rating---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for department store service staff rating
ICS 03.080.01
A10
Record Number. 37620-2012
People's Republic of China domestic trade industry standards
Department store staff grading norms
Issued on. 2012-09-19
2012-12-01 implementation
People's Republic of China Ministry of Commerce released
Table of Contents
Preface Ⅰ
1 Scope 1
2 Terms and definitions 1
3 Classification of Principle 1
Ratings of 4 1
Reference 10
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard is proposed and managed by the People's Republic of China Ministry of Commerce.
This standard was drafted. China Commerce Association.
The main drafters of this standard. Chu Xiu Qi, Charlene, Li Jiajia, Yanxu Hua.
Department store staff grading norms
1 Scope
This standard specifies the classification principle department store staff and rating indicators.
This standard applies to department store shopping guide, cashier, customer service staff positions management rating.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1
Department store departmentstore
In a building that operates a number of categories of goods, unified management, sales district, to meet customer demand for variety and choice of fashion merchandise
Seeking retail formats.
[GB/T 18106-2004, the definition 4.1.7]
2.2
Purchasing Guide saler
In the store directly to customers who sell goods and services.
2.3
Cashier cashier
In the store for customers to receive cash (including cash, checks, various financial payment cards) service personnel.
2.4
Customer service receptionist
In the store to provide advice and other staff to answer comprehensive reception service oriented customers.
3 classification principles
3.1 classification
Department store staff is divided into three levels. primary, secondary and tertiary. Three of the most senior.
3.2 classification basis
In vocational qualifications, sense of service, job knowledge, business skills, the ability to service accessibility, performance, performance, service and other features and innovative seven
Indicators for the classification basis.
Ratings of 4
4.1 a
4.1.1 Vocational Qualifications
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