|
US$419.00 ยท In stock
Delivery: <= 4 days. True-PDF full-copy in English will be manually translated and delivered via email.
RB/T 306-2017: Technical requirements for vehicle maintenance and repair service certification
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| RB/T 306-2017 | English | 419 |
Add to Cart
|
4 days [Need to translate]
|
Technical requirements for vehicle maintenance and repair service certification
| Valid |
RB/T 306-2017
|
PDF similar to RB/T 306-2017
Basic data | Standard ID | RB/T 306-2017 (RB/T306-2017) | | Description (Translated English) | Technical requirements for vehicle maintenance and repair service certification | | Sector / Industry | Chinese Industry Standard (Recommended) | | Classification of Chinese Standard | A00 | | Word Count Estimation | 18,148 | | Date of Issue | 2017-05-27 | | Date of Implementation | 2017-12-01 | | Regulation (derived from) | National Standard Division (2017) 64; Industry Standard Filing Announcement 2017 No. 7 (Total No. 211) | | Issuing agency(ies) | National Certification and Accreditation Administration | RB/T 306-2017: Technical requirements for vehicle maintenance and repair service certification ---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Technical requirements for vehicle maintenance service certification)
ICS 03.120.20
A00
Record number. 58855-2017
People's Republic of China certification and recognition of industry standards
Automotive maintenance service certification technical requirements
Released on.2017-05-27
2017-12-01 implementation
China National Certification and Accreditation Administration issued
Content
Foreword I
Introduction II
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Service Certification Requirements 2
4.1 General 2
4.2 Information disclosure 2
4.3 Appointment and Reception 2
4.4 Car condition confirmation 3
4.5 Determining the maintenance plan 3
4.6 Maintenance work 3
4.7 Maintenance Inspection 3
4.8 Settlement delivery 3
4.9 Tracking Service 4
4.10 Service Outsourcing 4
5 Service Support Capability Certification Requirements 4
5.1 General 4
5.2 Human Resources 4
5.3 Facilities and equipment 4
5.4 Accessories and Outsourcing Management 4
5.5 Safety and Environment 5
5.6 Service Concept and System 5
6 Evaluation Requirements 5
6.1 General 5
6.2 Expert on-site audit 5
6.3 Customer Survey 5
6.4 Score calculation 6
6.5 Evaluation results 6
Appendix A (informative) Customer Survey Questionnaire and Scoring Criteria 8
Appendix B (informative appendix) Survey questions and valuation tables for each dimension 13
Reference 14
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the National Certification and Accreditation Administration.
This standard was drafted. China Quality Certification Center, China Classification Society Quality Certification Company, Beijing Zhongjing Kehuan Quality Certification Co., Ltd.
Hangzhou Automobile Advanced Technical School, Zhejiang Zhongda Yuantong Automobile Cloud Service Co., Ltd., Zhejiang Geely Automobile Holding Group Automobile Sales Co., Ltd.
Division, Zhejiang Yuantong Lingzhi Automobile Sales and Service Co., Ltd.
The main drafters of this standard. Sun Li, Zhou Lixin, Liu Yuangang, Zhang Wei, Li Buzhi, Liu Wenwen, Cao Chunxiang, Chen Jian, Yin Yifeng, Bian Zhenyu,
Zhang Jing, Jiang Lijuan, Fei Lidong, Gao Zhifan, Ju Feng, Zhou Caizhen.
Introduction
With the rapid development of the automobile maintenance industry, the quality of automobile maintenance services has received more and more attention from the society, and the recognition of automobile maintenance services has been recognized.
It is a realistic requirement of today's automobile society to express the service quality information of automobile maintenance enterprises to consumers, industry authorities and other relevant parties.
The development of this standard is based on a statistical analysis of customer needs. The contents of the service certification certification requirements are divided into service certification requirements and services.
The requirements for certification of the ability to ensure capacity are two parts. The customer's requirements for the service include the service process requirements and service performance requirements, and need to pass and
The contact process of the customer and its property is realized; and the service guarantee capability is the basis and premise of the service provided by the maintenance enterprise, and is also the potential of the customer.
begging. This standard highlights the need for maintenance transparency and customer perception experience while clarifying the professional and normative requirements of automotive maintenance services.
Seeking, reflecting the characteristics of consumer demand in today's service industry.
This standard establishes a transparent and convenient customer self-supervised evaluation by guiding the maintenance enterprise to implement the service guarantee capability requirements of this standard.
Service mechanism to achieve the effect of quantitative evaluation of maintenance quality through customer survey. At the same time, due to maintenance business services
The ability to support is highly specialized, so it is also necessary to conduct an on-site audit of its service support capabilities by experts.
Automotive maintenance service certification technical requirements
1 Scope
This standard specifies the terms and definitions of vehicle maintenance service certification, service certification requirements, service support capability certification requirements and evaluation.
Claim.
This standard is applicable to the certification body to meet the GB/T 16739.1 vehicle maintenance enterprise to carry out service quality evaluation and certification, but also
It is used to guide car maintenance companies to standardize services and conduct self-evaluation.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 5624-2005 Automotive Maintenance Terminology
GB/T 16739.1 Opening conditions for automobile maintenance industry Part 1. Auto vehicle maintenance enterprises
GB/T 21338 Qualifications for the qualification of motor vehicle maintenance practitioners
JT/T 816 Motor Vehicle Repair Service Specification
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Car repair vehiclemaintenanceandrepair
A general term for car maintenance and car repair.
3.2
Car maintenance vehiclemaintenance
Work performed to maintain a car's technical or working ability.
[GB/T 5624-2005, definition 2.3.1]
3.3
Car repair vehiclerepair
Work to restore the car's technical condition (or ability to work) and life.
[GB/T 5624-2005, definition 2.3.2]
3.4
Service service
At least one activity must be organized and output between the organization and the customer.
Note 1. Usually, the main feature of the service is intangible.
Note 2. Generally, the service includes activities in contact with the customer. In addition to determining the customer's request to provide services, it may also include establishing a continuous relationship, such as
Bank, accounting firm or public organization, such as a school or hospital.
Note 3. The provision of services may involve, for example.
Activities performed on tangible products provided by customers, such as cars that require maintenance.
Activities performed on intangible products provided by customers, such as the income statement required to prepare a tax return.
Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of RB/T 306-2017_English be delivered?Answer: Upon your order, we will start to translate RB/T 306-2017_English as soon as possible, and keep you informed of the progress. The lead time is typically 2 ~ 4 working days. The lengthier the document the longer the lead time. Question 2: Can I share the purchased PDF of RB/T 306-2017_English with my colleagues?Answer: Yes. The purchased PDF of RB/T 306-2017_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet. Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to [email protected]. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.
|