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MZT088-2017: Basic management specifications of online fundraising platform for charitable organizations
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Basic management specifications of online fundraising platform for charitable organizations
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MZ/T 088-2017
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Basic data | Standard ID | MZ/T 088-2017 (MZ/T088-2017) | | Description (Translated English) | Basic management specifications of online fundraising platform for charitable organizations | | Sector / Industry | Chinese Industry Standard (Recommended) | | Classification of Chinese Standard | A10;A19 | | Word Count Estimation | 10,195 | | Date of Issue | 2017-07-20 | | Date of Implementation | 2017-08-01 | | Regulation (derived from) | Ministry of Civil Affairs industry standard announcement | | Issuing agency(ies) | Ministry of Civil Affairs | MZT088-2017: Basic management specifications of online fundraising platform for charitable organizations
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(Charitable organization Internet public fund-raising information platform basic management standard)
ICS .35.241.99
A 10/19
MZ
Civil Administration Industry Standards of the People's Republic of China
Internet public fundraising information platform for charities
Basic Management Specifications
Basic management specifications of online fundraising platform
for charitable organizations
2017-07-20 Release
2017-08-01 implementation
Published by the Ministry of Civil Affairs of the People's Republic of China
Contents
Foreword ... 2
Introduction ... 3
1 Scope ... 4
2 Normative references ... 4
3 Terms and definitions ... 4
4 Platform Designation ... 4
4.1 Platform declaration ... 4
4.2 Platform review ... 4
4.3 Platform Commitment ... 4
5 Platform operation ... 5
5.1 Object selection ... 5
5.2 Information display ... 5
5.3 Information Management ... 6
5.4 Fund Management ... 6
5.5 Risk Management ... 6
5.6 Services to Donors and Charitable Organizations ... 7
5.7 Privacy protection ... 7
5.8 Public welfare and industry responsibility ... 7
6 Platform supervision ... 8
6.1 Evaluation ... 8
6.2 Social supervision ... 8
6.3 Exit ... 8
References ... 9
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Social Organization Administration of the Ministry of Civil Affairs.
The main drafting units of this standard. the Social Organization Administration of the Ministry of Civil Affairs, Beijing Qiyue Social Welfare Service Center, Chinese Standard
Research Institute.
The main drafters of this standard. Shen Xinhua, Tao Chuanjin, Lu Weijing, Sun Wenjian, Liu Chengcheng, Hou Fei, Ma Junda, Yu Hui,
Qu Tao.
Introduction
In order to implement the laws and regulations of the Charity Law of the People's Republic of China
Regulations, further improve the process of designating the Internet public fundraising information platform for charitable organizations, and guide the Internet public fundraising information
Platform service capacity building, strengthening post-event and post-event supervision of the Internet public fundraising information platform, and safeguarding donors, beneficiaries and charities
This standard is specially formulated to organize the legitimate rights and interests of the participants in charitable activities such as charity, and to promote the healthy and orderly development of China's philanthropy.
Basic Management Regulations of Charity Organizations' Internet Public Fundraising Information Platform
1 Scope
This standard specifies the requirements for the designation, operation, service, and supervision of Internet public fundraising information platforms for charitable organizations.
begging.
This standard applies to the designation and supervision of Internet public fundraising information platforms for charitable organizations, and the Internet for charitable organizations.
The public fundraising information platform conducts its own construction and operation.
2 Normative references
The following documents are essential for the application of this document. For dated references, only the dated version is appropriate
Used in this document. For undated references, the latest version (including all amendments) applies to this document.
MZ/T 087-2017 Basic technical specifications of charity organization's Internet public fundraising information platform
Administrative Measures for Payment Services of Non-Financial Institutions (People's Bank of China.2010)
3 terms and definitions
The terms and definitions defined in MZ/T 087-2017 apply to this document.
4 Platform designation
4.1 Platform declaration
Internet public fundraising information platform (hereinafter referred to as "platform") applicants should be in the field of Internet public welfare or industry
Has a large social influence or representative, in line with the "Basic Technical Specifications of Internet Public Fundraising Information Platform for Charitable Organizations" and
Relevant standards and regulations require no bad credit records. The declarer shall provide the declaration materials and promise the authenticity of the declaration materials.
The application materials of the platform are false, they shall be rejected, and the public announcement shall be made.
4.2 Platform review
The platform declarer prepares for review according to the time limit and requirements for declaration. National Charity Work Department (Ministry of Civil Affairs, the same below)
Once the application is accepted, experts are evaluated and selected in accordance with relevant norms and standards in an open, fair and just manner.
The principle of selecting the best is made, and it is publicized and accepted by the society.
4.3 Platform Commitment
After being appointed, the platform shall provide information release services to the outside within 30 working days, and make it public in a prominent position
Service commitment, consciously accepting follow-up dynamic management, industry self-discipline and social supervision, guaranteeing and maintaining Internet public fundraising information
The platform developed in a healthy and orderly manner.
5 Platform operation
5.1 Object selection
5.1.1 The main body of fundraising on the platform shall be a charitable organization that is eligible for public fundraising. Other organizations and individuals include peace
Taiwan itself is not eligible for public fundraising. The platform shall verify the registration certificate of the charitable organization and the qualification certificate for public fundraising. Platform should not
Provide public fundraising information release services for organizations and individuals who are not eligible for public fundraising.
5.1.2 The platform shall enter into an agreement with a charitable organization to clarify that the two parties have registered information on public charitable organizations and issued public fundraising activities.
Rights and obligations in respect of information, verification of the authenticity of donations, etc.
5.1.3 The platform should clarify the selection criteria and follow-up management methods for the release of information on public fundraising activities, and ask charitable organizations to provide
The fundraising plan for public fundraising activities filed by the civil affairs department, including the purpose of fundraising, the start and end time, the method of accepting donations, the bank
Bank account, beneficiary, use of proceeds, cost of donation, disposal of remaining property, etc. For charities not provided,
No public fundraising information release service should be provided.
5.1.4 The platform should be equipped with corresponding service guarantee measures, which mainly include management systems, hardware facilities, office space, staffing,
Funding guarantee, etc.
5.2 Information display
5.2.1 The platform releases public fundraising information for charitable organizations, and the full name of the charitable organization, unified society should be announced on a prominent position on the page.
Inquiry methods for fundraising information, such as conference credit code, public fundraising qualification certificate, fundraising scheme, and contact information.
5.2.2 The platform shall treat public fundraising activities equally and fairly, and establish a unified and fair information release mechanism for the national model.
The charitable organizations within the scope provide services, and there should be no service differences due to the region or scale of the charitable organizations, and the service should not be refused.
Pieces of charity.
5.2.3 The platform shall reasonably sort and display public fundraising information, and provide fair and impartial services. There shall be no bidding ranking.
behavior.
5.2.4 The title format of the public fundraising information display page should be unified as. Charitable fundraising | Name of fundraising activity | XXX platform short
Called. Non-charitable fundraising information should not be in this title format.
Note. The public fundraising information display page includes mobile clients, mobile Internet-based instant messaging tools, and channels for charity fundraising.
Tao's various display pages.
5.2.5 Public fundraising information should not be mixed with other information such as commercial fundraising, online mutual assistance, and personal help.
5.2.6 The platform shall clearly inform users of the Internet public fundraising information platform (hereinafter referred to as "users") and the public.
People asking for help and online mutual assistance are not charitable fundraising, and the authenticity is the responsibility of the information provider.
5.2.7 In order to solve personal or family difficulties, the platform shall provide an orderly guide for individuals to communicate with the public when they ask for help.
Matchmaking for charitable organizations that are eligible for fundraising, and strengthen review and screening, set a cap for aid, strengthen information disclosure and use feedback,
Do a good job of risk prevention tips and responsibility tracing.
5.2.8 The platform shall not insert commercial advertisements in the public fundraising information page,
The position display contains information such as "officially designated Internet public fundraising information platform" and other related information. Platforms should not be commercial
The advertisement uses relevant information such as "officially designated Internet public fundraising information platform".
5.3 Information Management
5.3.1 The platform shall take technical measures and other necessary measures to ensure the security of the personal information it collects, to prevent information leakage,
Damaged and lost. When personal information leaks, damages, or losses occur, remedies should be taken immediately
Measures, inform users in time and report to relevant authorities in accordance with regulations.
5.3.2 The platform shall record and save the information released by charitable organizations on its platform. Among them, registration certificate, public fundraising eligibility
The retention period of the certificate-related information is not less than the date of the last public fundraising by the charity through its platform.
2 years; the retention period of other information such as fundraising records is not less than 2 years from the date of completion of the public fundraising.
5.3.3 The platform shall perform its information disclosure obligations, announce the operation status of the platform to the society at least once every six months, and accept social quality
Inquiries, including but not limited to. the list of charitable organizations to cooperate with, the number of public fundraising activities released, the amount of funds raised,
Platform operation revenue and expenditure status.
5.3.4 The information released by charitable organizations on the platform should be healthy and positive, and should not include the following.
-Damage the state's dignity or interests, and leak state secrets;
-Hinder social stability and harm public interests;
-Endanger personal and property safety, leak personal privacy without permission;
-Obstructing public order or violating good social practices;
-Contains obscenity, pornography, gambling, superstition, horror, violence;
-Contains ethnic, racial, religious, and sexist content;
-Hinder the protection of the environment, natural resources or cultural heritage;
-Other circumstances prohibited by laws and administrative regulations.
It is confirmed that the platform should cooperate with relevant departments in time to deal with major sensitive issues or risk factors.
5.3.5 If public figures are used for public fundraising activities, the platform shall require the charity to obtain corresponding authorization.
5.4 Fund Management
5.4.1 The platform should open online fundraising and payment functions and provide technical guarantees. Donation funds should go directly to the banks of charitable organizations.
Accounts or secure third-party payment accounts should not withhold or accept donated funds on behalf of them. Third-party payment account service providers
It shall have the payment business license stipulated in the Measures for the Administration of Payment Services of Non-Financial Institutions.
5.4.2 The platform shall disclose service charging standards to the society in a prominent position such as the platform page (or indicate that the platform is free),
Information about the rights and responsibilities of all parties on the platform.
5.4.3 If the platform collects service fees from charitable organizations, it shall sign an agreement with the charitable organizations and provide details in each public fundraising event.
The obvious location of the information page informs the donor of the charging standard and charging method. The charging situation shall be accounted for independently by the platform.
5.5 Risk Management
5.5.1 The platform shall establish a risk response plan to carry out potential operational, financial, and technical risks of public fundraising information services.
Inspect and respond securely.
5.5.2 If a charitable organization is found to be suspected of violating laws and regulations when conducting public fundraising, the platform shall report to the civil affairs department in a timely manner;
If the civil affairs department finds that a charitable organization is suspected of violating laws and regulations in using the platform services and requests assistance in investigation, the platform shall comply with
Law to cooperate.
5.5.3 For charities that have been revoked or are subject to administrative penalties such as suspension of activities, the platform shall
Immediately stop all ongoing public fundraising activities of the organization, cooperate with civil affairs and other departments in response to the law, and provide
Announce the situation to the donor at any time.
5.5.4 If the platform learns that the information of the public fundraising activities is false or otherwise endangers the rights and interests of the donor, it shall immediately communicate
Know that charitable organizations deal with it according to law, report to the civil affairs department at the same time, and cooperate with the competent authorities to solve problems through legal and effective procedures,
Including but not limited to suspension of fundraising activities, offline fundraising activities, notification of donors and related parties, etc.
5.5.5 When emergencies such as major natural disasters, accidents and public events need to be carried out quickly,
The platform shall cooperate with relevant government departments and charitable organizations to timely and orderly conduct fundraising and rescue activities.
5.5.6 The platform shall not cease operation for no reason. If it is really necessary to temporarily suspend operations, the consent of the national charity work authority should be obtained.
And communicate with charitable organizations 30 working days in advance, and make public announcements 15 working days in advance.
5.6 Services to Donors and Charitable Organizations
5.6.1 The platform shall have the functions of information summary, query and statistics, which can provide complete information on public fundraising activities for donors.
It is convenient for donors to inquire about the progress of public fundraising activities and the use of donation funds.
5.6.2 The platform shall display the rights and responsibilities agreement to the donor before making the payment, and notify the user of the donation refund in a prominent position.
Money cannot be returned directly from the platform.
5.6.3 The platform shall facilitate the charity organization in fulfilling its obligation to issue donation notes, and provide users with channels for applying for invoices.
5.6.4 The platform should have a feedback function on the progress of public fundraising activities, which can remind charitable organizations to promptly and actively report back to donors.
Relevant situations, requiring charitable organizations to comply with the "Civil Law of the People's Republic of China"
Relevant regulations such as the Measures for the Management of Public Fundraising.
5.6.5 The platform shall provide customer service, including telephone customer service and online customer service, and ensure that at least 8 hours of service are provided within working days.
5.6.6 The platform should establish an information docking mechanism for donors and charitable organizations based on the explicit consent of the donor.
5.7 Privacy protection
5.7.1 The platform shall set privacy protection clauses for donors and provide optional privacy protection options; without permission,
Should disclose or disclose their private information.
5.7.2 For the published beneficiary information, the platform shall confirm that the charity has obtained authorization or consent from the beneficiary;
Such groups should pay attention to privacy protection and conduct appropriate technical treatment.
5.8 Public welfare and industry responsibility
5.8.1 The platform shall not conduct illegal commercial operation or interfere with the healthy and orderly development of charity.
5.8.2 The platform should work on collecting charitable fundraising information and universal data specifications to promote information exchange and establish trust.
Ren.
5.8.3 The platform shall conduct objective, fair and legal collection and recording of the credit status of charitable organizations, donors and beneficiaries.
And can be submitted to the credit management department; the platform can provide fair and just credit evaluation services for charitable organizations, and should not use credit
Information engages in illegal profits.
5.8.4 The platform can carry out regional, industry, and technologically innovative special services within the scope of statutory licenses to better
Meet the needs of charitable organizations and the public.
5.8.5 The platform should fulfill the social responsibility of the Internet information platform, strengthen the social brand awareness, and should not be involved in non-designated platforms
Internet fundraising information services provide service cooperation or technical support in the areas of promotion, promotion, search, and online payment.
6 Platform supervision
6.1 Evaluation
6.1.1 The platform shall carry out self-evaluation, conduct problem investigation and continuous improvement, continuously improve the operation level, and make announcements to the society.
6.1.2 The platform shall, on the basis of self-evaluation, regularly produce mid-year reports, annual reports and submit to the national charity work department
door.
6.1.3 The platform shall accept inquiries, evaluations, and interviews from the competent department of charity work or its entrusted agency, and provide materials truthfully.
Work together.
6.2 Social supervision
6.2.1 The platform should establish a benign communication mechanism with social organizations, the media, and the public, consciously accept social supervision, and take the initiative to respond
Social questioning.
6.2.2 The platform shall provide a report function on the display page of the public fundraising event, and shall send a call within 5 working days after receiving the report.
Provide feedback to reporters by phone, email, or text message, and communicate with relevant parties; if the report is true, the event should be immediately reported
Go offline.
6.2.3 The platform shall establish a communication and coordination mechanism with civil affairs and other departments, and it is advisable to incorporate relevant information about charitable fundraising into credit information management and
Joint disciplinary mechanism.
6.3 Exit
6.3.1 If the platform fails to provide public fundraising information service after 30 working days from being designated, the national charity work supervisor
The department canceled the designation and made a public announcement.
6.3.2 The platform accepts the national charity work department's assessment once every six months. The assessment did not meet the standards or there were violations in daily operations
If there is any regulatory behavior, they shall be interviewed and rectified within a time limit. Failure to meet the standards or violations of regulations 2 times in a year, or produce major social negatives
If there is a problem or a major network security accident occurs, the designation is cancelled, and no re-application is allowed within 2 years. Relevant legal issues
If yes, it shall be handled by the competent authority according to law.
6.3.3 If the platform intends to terminate the public fundraising information release service due to strategic adjustment or business change, it should work 30 times
Japan submitted an application for withdrawal to the national charity work department; before the platform withdraws, the donors and charitable organizations
Feedback and hand over relevant materials, data and resources.
references
[1] Administrative Measures for Payment Services of Non-Financial Institutions (effective from September 1,.2010)
[2] "Charity Law of the People's Republic of China" (effective from September 1,.2016)
[3] Law of the People's Republic of China on Cyber Security (Effective from June 1,.2017)
[4] "Administrative Measures for Public Fundraising of Charitable Organizations" (effective from September 1,.2016)
[5] "Administrative Measures for Public Fundraising Platform Services" (effective from September 1,.2016)
[6] "Administrative Measures for Internet Information Services" (effective since December 8,.2016)
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