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Quality management systems -- Guidelines for the application of GB/T 19001 in education
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Basic data | Standard ID | GB/Z 19032-2009 (GB/Z19032-2009) | | Description (Translated English) | Quality management systems -- Guidelines for the application of GB/T 19001 in education | | Sector / Industry | National Standard | | Classification of Chinese Standard | A00 | | Classification of International Standard | 03.120.10 | | Word Count Estimation | 32,327 | | Date of Issue | 2009-09-30 | | Date of Implementation | 2009-12-01 | | Quoted Standard | GB/T 19000; GB/T 19001; GB/T 19004; GB/T 19023 | | Adopted Standard | ISO/IWA 2-2003, MOD | | Regulation (derived from) | ?National Standard Approval Announcement 2009 No.10 (Total No.150) | | Issuing agency(ies) | Ministry of Health of the People's Republic of China | | Summary | This standard specifies the general requirements intended to apply to all types, different sizes and offer different products organization. | GBZ19032-2009: Quality management systems -- Guidelines for the application of GB/T 19001 in education
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Quality management systems.Guidelines for the application of GB/T 19001 in education
ICS 03.120.10
A00
People's Republic of China national standardization of technical guidance documents
Quality Management System
GB/T 19001 in education organizations guide to the application
(ISO /IWA2..2003, MOD)
2009-09-30 released
2009-12-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Foreword Ⅲ
Introduction IV
1 Scope 1
2 Normative references 1
3 Terms and definitions 2
4 quality management system 3
4.1 General requirements
4.2 Documentation Requirements 4
5 Management responsibilities 6
5.1 Management Commitment 6
5.2 Customer Focus 6
5.3 Quality Policy 7
5.4 Planning 7
5.5 Responsibility, authority and communication 8
5.6 Management Review 8
6 Resource Management 9
6.1 Resources Available 9
6.2 Human Resources 10
6.3 Infrastructure 10
6.4 working environment 11
7 education product realization 11
7.1 Educational Products Planning 11
7.2 Customer-related processes 13
7.3 Design and Development 13
7.4 Purchasing 16
7.5 Provision of educational products 17
7.6 Monitoring and measuring device control 20
Measure, analyze and improve 20
8.1 General 20
8.2 Monitoring and Measurement 20
8.3 Control of Nonconforming Products 22
8.4 Data Analysis 22
8.5 Improvement 24
References 26
Foreword
This Guidance Document is modified using ISO /IWA2..2003 "Quality Management System ISO 9001..2000 in Education Organizations
Use guide. "
In addition to the editorial and written amendments to ISO /IWA2..2003, these guidance documents mainly include.
--- 3.3 "Educational Products" "Note" made the appropriate changes;
--- Guide to 5.4.1 "Quality Objectives" adds the elements from which the quality objectives can be considered;
--- Guide to 4.1 "General Requirements" to increase the content of the outsourcing process;
--- Added 7.4 "Purchasing" guide;
--- 7.5.5 "Protection of educational products" guide added health and safety related content;
--- The contents of the 7.6 Guide to Surveillance and Surveillance Devices were rewritten;
--- Guide to 8.5.1 "Continuous Improvement" adds general requirements for continuous improvement.
In order to further improve the effectiveness of GB/T 19001 standards implemented by education organizations, this guidance document is how to
GB/T 19001 applied to various types of education organizations to provide guidance.
In order to facilitate the application of the guidance of technical documents, the guidance of technical documents containing GB/T 10991-2000 requirements of the solid wireframe
The relevant guidance provided for these requirements is described below.
This guideline is for reference only. The suggestions and opinions on this technical document are directed to the standardization administration under the State Council
Department reflected.
This Guidance Document is proposed and managed by the National Quality Management and Quality Assurance Standardization Technical Committee (SAC/TC151).
This guidance document is drafted by China National Institute of Standardization.
The guidance of technical documents Drafted by. China National Institute of Standardization, Nanjing University of Information Engineering, Beijing Normal University, Talent Education
Certification Center, Jiangsu Provincial Institute of Education, Zilian Vocational and Technical College, Jiangyin City, Hill View Experimental Primary School.
The main drafters of this Guidance Document are Li Renliang, Zhou Changchun, Cheng Fengchun, Li Zhao, Gao Yiqiang, Ye Shuntao, Zhang Rongsheng and Meng Caijuan.
Introduction
0.1 General
The adoption of a quality management system should be an organizational strategic decision. An organization's quality management system design and implementation by the various
The needs, the specific goals, the products offered, the processes used, and the size and structure of the organization. Unified quality management body
Department of the structure or documents is not the purpose of this standard.
The requirements of this standard quality management system is to supplement the product requirements. "Note" is a guide to understanding and explaining the requirements.
This standard can be used internally and externally (including certification bodies) to assess the organization to meet customers, laws and regulations and the organization's own requirements
ability.
The development of this standard has taken into account the quality management principles set out in GB/T 19000 and GB/T 19004.
0.1 Overview
The guidance of technical documents for GB/T 19001 requirements, combined with the characteristics of educational organizations, proposed GB/T 19001 in the Education Section
Weaving in the application of guidelines to help these organizations in line with the implementation of GB/T 19001 requirements of the quality management system.
Note. In order to ensure that all costs of implementing a quality management system can be rewarded for the sustained benefits it receives, education organizations should, based on their size and
Plan the system on a case-by-case basis, and implement the system as a project or project.
The lesson plan explains what you need to learn and how to evaluate it. However, if there are imperfections in the educational organization
Process, teaching plan can not ensure that customer needs and expectations are met. The purpose of this technical guidance document is to improve teaching
The imperfect process in education organizations helps education organizations to implement effective quality management systems. Education and teaching work and supportive work
Continuous evaluation can guarantee the effectiveness of the education process. Internal quality audit can verify whether the education and teaching work meets the requirements in order to achieve
Required effect.
Quality management system should be simple and effective. The system calls for a comprehensive response to the quality objectives that education organizations should meet. Quality control
System is an important work in the quality management system. Human behavior is difficult to accurately measure, but in the education process often need to evaluate a
People's job performance (such as teacher education and teaching performance).
0.2 process method
This standard encourages the establishment and implementation of quality management system and improve its effectiveness when using process methods, by meeting customer requirements,
Enhance customer satisfaction.
In order for the organization to function effectively, it is important to identify and manage the many interrelated activities. Enter the conversion by using resources and management
Activities for the output can be regarded as a process. Often, the output of one process directly forms the input to the next process.
The application of systems of processes within the organization, together with the identification and interaction of these processes and their management, can be referred to as a "process approach."
The advantage of a process approach is that it links the individual processes within the process's systems to the process's combinations and interactions
Continued control.
The use of process approaches in quality management systems emphasizes the importance of.
a) understand and meet the requirements;
b) The process needs to be considered from a value added perspective;
c) the outcome of the process's performance and effectiveness;
d) continually improve the process based on objective measurements.
The process-based quality management system model shown in Figure 1 shows the process links presented in Chapters 4-8. This exhibition
This shows that customers play an important role in defining input requirements. Surveillance of customer satisfaction requirements of the customer organization is full
Evaluate the information that suits their feelings. Although this model covers all the requirements of this standard, but did not reflect the process in detail.
Note. In addition, a method called "PDCA" may apply to all processes. The PDCA model can be summarized as follows.
P --- Planning. According to customer requirements and organizational guidelines, to provide the results to establish the necessary goals and processes;
D --- implementation. implementation process;
C --- Inspection. According to the guidelines, goals and product requirements, process and product monitoring and measurement, and report the results;
A --- Disposal. Take measures to continuously improve the process performance.
Emoticons
Value-added activities
Information Flow
Figure 1 Process-based quality management system model
0.2 The organizational approach to education
Educational organizations that provide educational products should define their processes. These processes usually involve multidisciplinary education and teaching, including
Administrative services, other forms of support services and related evaluations such as.
--- Educational organizations in the socio-economic environment, strategic positioning;
--- Teachers provide education and teaching services ability;
--- Maintain the working environment of education organization;
--- Develop, review and improve education and teaching programs, curriculum syllabuses and information;
--- Selection and acceptance of applicants;
--- Follow-up to student education and evaluation and evaluation;
--- For students to make the final evaluation, the final evaluation results showed a diploma, degree certificate, all kinds of level certificate or
Certificate
--- To help students satisfactorily complete the supportive services of the teaching and learning process of course learning and to support students until their degree or other
Corresponding certificate
--- Internal and external communication;
--- Measurement of the education process, including customer education organizations, education and teaching services evaluation.
Quality Management System
GB/T 19001 in education organizations guide to the application
1 Scope
1.1 General
This standard specifies the quality management system requirements for organizations that have the following requirements.
a) the need to demonstrate its ability to consistently provide products that meet the requirements of customers and applicable laws and regulations;
b) through the effective application of the system, including the continuous improvement of the system and the assurance of conformity with the applicable laws and regulations
Seek to enhance customer satisfaction.
Note. In this standard, the term "product" applies only to products intended to be provided to customers or customers.
1.2 application
All requirements specified in this standard are generic and are intended to be applicable to organizations of all types, sizes and offering different products.
When any of the requirements of this standard is not applicable due to the characteristics of the organization and its products, they may be considered for deletion.
Except where the exclusion is limited to those in Chapter 7 of this standard that do not affect the organization's ability to provide products that meet the requirements of customers and applicable laws and regulations
Ability or responsibility of the requirements, or can not claim compliance with this standard.
1 Scope
This Guidance Document presents the application guide for GB/T 19001 in educational organizations.
These instructions on the requirements of GB/T 19001 did not make any changes or changes, nor is it intended for the conformity assessment or certification of the contract.
2 reference standard
The following standards contain provisions that, through reference in this standard, constitute provisions of this standard. When this standard is published, the version shown
This is valid. All standards will be revised, the parties using this standard should explore the possibility of using the latest version of the following standards.
GB/T 19000-2000 quality management system foundation and terminology (idt ISO 9000..2000)
2 Normative references
The following documents contain provisions which, through reference in this Guidance Document, become the provisions of this Guidance Note document. All dated
References, subsequent amendments (excluding corrections), or revisions do not apply to this guidance document, however, encouragement
The parties that reach an agreement based on this guidance document study whether the latest versions of these documents are applicable. All references to the date without reference
The latest version applies to this guidance document.
GB/T 19000 Quality Management System Fundamentals and Terminology (GB/T 19000-2008, ISO 9000..2005, IDT)
GB/T 19001 quality management system requirements (GB/T 19001-2008, ISO 9001..2008, IDT)
GB/T 19004 Quality Management System Performance Improvement Guide (GB/T 19004-2000, idt ISO 9004..2000)
GB/T 19023 Quality Management System Documentation Guide (GB /Z19023-2003, ISO /T R10013..2001, IDT)
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