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GB/T 42501-2023: Evaluation indicators for reverse logistics services
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Evaluation indicators for reverse logistics services
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GB/T 42501-2023
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Basic data | Standard ID | GB/T 42501-2023 (GB/T42501-2023) | | Description (Translated English) | Evaluation indicators for reverse logistics services | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A00 | | Classification of International Standard | 03.120.01 | | Word Count Estimation | 11,124 | | Date of Issue | 2023-03-17 | | Date of Implementation | 2023-03-17 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 42501-2023: Evaluation indicators for reverse logistics services---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS03:120:01
CCSA00
National Standards of People's Republic of China
Reverse logistics service evaluation index
Released on 2023-03-17
2023-03-17 Implementation
State Administration for Market Regulation
Released by the National Standardization Management Committee
foreword
This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents"
drafting:
Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents:
This document is proposed by the National Logistics Standardization Technical Committee (SAC/TC269):
This document is sponsored by the National Logistics Standardization Technical Committee (SAC/TC269), National Product Recycling Foundation and Management Standardization Technology
Committee (SAC/TC415) centralized:
This document is drafted by: Shanghai Second Polytechnic University, Ningbo Jianfeng New Material Co:, Ltd:, Shanghai Ruiju Environmental Protection Technology Co:, Ltd:, Inspur
Industrial Internet Co:, Ltd:, Hangzhou Wuhuan Technology Co:, Ltd:, Shanghai Leju Technology Co:, Ltd:, Guangdong Bangpu Recycling Technology Co:, Ltd:
Division, JUSDA International Supply Chain Management Co:, Ltd:, Shenzhen Aibo Green Environmental Protection Technology Co:, Ltd:, Chizhou Sean New Material Technology Co:, Ltd:,
Tianjin Aohong Environmental Protection Materials Co:, Ltd:, China Materials Recycling Association, China National Institute of Standardization, Shanghai Quality Association User Evaluation Center, Anshan Steel
Iron Group Co:, Ltd:, Shaoxing Science and Technology Standard Technology Consulting Co:, Ltd:, China Jiliang University:
The main drafters of this document: Hao Hao, Ma Yiming, Xiong Wei, Xiao Xue, Wang Aihua, Shi Xiang, Xu Wenxian, Lin Huidan, Yu Haijun, Ma Ming, Tang Baitong,
Zhao Zhian, Wang Haitao, Xu Bingsheng, Wu Jianbo, Zhu Kuan, Shang Guangyong, Xu Junxiang, Yu Keli, Cui Yan, Luo Yan, Gao Feng, Zhuang Wei, Hou Haiyun, Gu Dazheng,
Zhang Pengyue:
Reverse logistics service evaluation index
1 Scope
This document specifies the evaluation index and index content of reverse logistics service evaluation, and describes the corresponding calculation method:
This document is applicable to the selection and calculation of indicators when evaluating reverse logistics service activities:
2 Normative references
This document has no normative references:
3 Terms and Definitions
The following terms and definitions apply to this document:
3:1
According to the needs of customers, in order to restore the value of items and realize their recycling or reasonable disposal, raw materials, parts, work-in-progress and finished products
It refers to the logistics activities in which goods flow from the downstream node of the supply chain to the upstream node in reverse, or are collected to a designated location according to a specific channel or method:
3:2
returned goodsreturnedgoods
Goods that flow reversely from the downstream node of the supply chain to the upstream node due to returns, recycling, etc:
4 Evaluation indicators
4:1 The reverse logistics service evaluation index is divided into two levels, including the first-level evaluation index and the second-level evaluation index:
4:2 The first-level evaluation indicators include four aspects: service quality, operation ability, information traceability, environment and safety:
4:3 There are 32 secondary evaluation indicators in total:
4:4 The evaluation indicators of reverse logistics service are as shown in Table 1:
Table 1 Reverse logistics service evaluation index
No: Level 1 indicator Level 2 indicator
service quality
Order response time rate
Loading On Time Rate
Transport cargo loss rate
Item Quantity Variance Rate
Timely sorting rate
Timely rate of inspection
Goods reuse rate
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