GB/T 41848-2022 PDF in English
GB/T 41848-2022 (GB/T41848-2022, GBT 41848-2022, GBT41848-2022)
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Guidelines for information feedback of consumer products safety
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GB/T 41848-2022: PDF in English (GBT 41848-2022) GB/T 41848-2022
GB
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 01.110
CCS A 00
Guidelines for Information Feedback of Consumer Products
Safety
ISSUED ON: OCTOBER 12, 2022
IMPLEMENTED ON: OCTOBER 12, 2022
Issued by: State Administration for Market Regulation;
Standardization Administration of the People’s Republic of China.
Table of Contents
Foreword ... 3
1 Scope ... 4
2 Normative References ... 4
3 Terms and Definitions ... 4
4 Principles of Information Feedback of Consumer Products Safety ... 5
5 Categories of Feedback Information of Consumer Products Safety ... 6
6 Information Feedback Procedures of Consumer Products Safety ... 7
Guidelines for Information Feedback of Consumer Products
Safety
1 Scope
This document provides information on the principles of information feedback of consumer
products safety, the categories of feedback information and the feedback procedures.
This document is applicable to the guidance of conducting information feedback of consumer
products safety.
2 Normative References
The contents of the following documents constitute indispensable clauses of this document
through the normative references in the text. In terms of references with a specified date, only
versions with a specified date are applicable to this document. In terms of references without a
specified date, the latest version (including all the modifications) is applicable to this document.
GB/T 28803-2012 Directives for Risk Management of Consumer Products Safety
GB/T 35248-2017 Consumer Product Safety - Guidelines for Suppliers
ISO 26000:2010 Guidance on Social Responsibility
3 Terms and Definitions
The terms and definitions defined in GB/T 28803-2012, GB/T 35248-2017 and ISO
26000:2010, and the following terms and definitions are applicable to this document.
3.1 consumer product
Consumer product refers to a product mainly but not limited to be designed and produced for
personal use, including product components, parts, accessories, instructions for use and
packaging.
[source: GB/T 35248-2017, 2.2]
3.2 consumer
Consumer refers to an individual who purchases or uses property, products or services for his
own personal purposes.
5 Categories of Feedback Information of Consumer Products
Safety
5.1 Methods of Classification
In accordance with the convenience of information management, development and utilization,
determine the mode of information classification. Commonly used classification methods
include classification by information source, classification by information content and
classification by impact and consequences, etc.
5.2 Classification by Information Source
In accordance with information source, the feedback information of consumer products safety
can be divided into:
a) Information fed back by consumers: consumer products safety information fed back
by consumers through telephone, internet and letters, etc.;
b) Information fed back by industry organizations: mainly includes consumer products
safety information fed back by social groups, such as: consumer product industry
associations, chambers of commerce and alliances, etc.;
c) Information fed back by enterprises: consumer products safety information fed back
by upstream and downstream enterprises in the supply chain during the process of
consumer product design, production and distribution, etc.;
d) Information fed back by third-party institutions: mainly includes consumer products
safety information grasped or released by institutions, such as: domestic and foreign
scientific research institutes, testing technology institutions, academic groups,
hospitals, injury accident appraisal institutions, consumer rights protection
institutions and professional media institutions, etc.;
e) Information fed back by government departments: mainly includes consumer
products safety information released by government departments related to consumer
products supervision in China and foreign countries.
5.3 Classification by information content
In accordance with information content, the feedback information of consumer products safety
can be divided into:
a) Information on design and production: including design quality review results and
first article identification, consumer products function test, acceptance inspection and
routine test pass rate, non-conforming product analysis, corrective measures and
effects, improvement and remodeling of consumer products, etc.;
b) Information on usage: including the hours and times of use of consumer products per
year and season, the environmental conditions of usage, the number of times, location
and degree of consumer products that have failed, and vulnerable parts, etc.;
c) Information on maintenance: including the timing and conditions of consumer
products failure and specific technical data describing the failure, the tools used to
repair consumer products, the time and frequency of overhaul, the specific parts of
partial overhaul and the main technical data after overhaul, as well as the relevant data
of tests performed on consumer products after repair, etc.;
d) Information on management: including repair materials, repair equipment, spare
accessories and protective gears purchased by users, etc.;
e) Information on storage: including storage environment, storage time, storage location,
storage mode, storage loss and quality deterioration during storage of consumer
products, etc.
5.4 Classification by Impact and Consequences
In accordance with impact and consequences, the feedback information of consumer products
safety can be divided into:
a) Abnormal safety information: feedback information of safety that does not satisfy the
specified requirements in the design, development, production, testing and use of
consumer products, affects the completion of specified tasks, and causes or may cause
personnel or property loss;
b) Normal safety information: feedback information of safety that satisfies the specified
requirements in the design, development, production, testing and use of consumer
products.
6 Information Feedback Procedures of Consumer Products
Safety
6.1 General Rules
6.1.1 Subject and mechanism of information feedback of consumer products safety
The subject of information feedback of consumer products safety includes: consumers,
upstream and downstream enterprises in the supply chain, industry organizations and
authoritative institutions. A two-way feedback mechanism is adopted. The subject and
mechanism of information feedback of consumer products safety are shown in Figure 1.
6.2.2 Information fed back by consumers
The consumers may feed back information through the following modes:
a) Development and design stage of consumer products: through user participation in
the design of relevant information feedback channels (such as: questionnaires,
interviews and trial evaluations), provide feedback on the demand information of
consumer products safety;
b) Usage and after-sales stage of consumer products: through after-sales service hotline,
complaint hotline, online complaint platform, online evaluation, on-site complaints
and other active collection modes of the supplier, feed back information to the supplier.
6.2.3 Information fed back by upstream and downstream enterprises in the supply chain
The upstream and downstream enterprises in the supply chain may feed back the consumer
products safety information through the following modes:
a) During the design stage, feed back the grasped safety information and relevant
requirements to the consumer products design department;
b) Provide the supplier with information, such as: the enterprise’s production and
operation qualifications, corresponding qualifications and raw materials (or parts)
qualification certificates, etc.;
c) Through the technology of Internet of Things, such as: barcode, radio frequency
identification (RFID), wireless sensing and rapid detection, realize automatic
feedback and collection of safety information;
d) Through after-sales service hotline, complaint hotline, online complaint platform,
online evaluation, on-site complaints and other active collection modes of the supplier,
feedback information to the supplier.
6.2.4 Information fed back by industry organizations
The industry organizations (including consumer products industry associations, chambers of
commerce, alliances and other social groups) may feed back the consumer products safety
information through the following modes:
a) Carry out consumer products safety evaluation or other relevant research, and feed
back the results to the supplier in an open or cooperative mode;
b) Carry out training courses or seminars related to consumer products safety, and feed
back information, such as: prominent problems and weak links in consumer products
safety to the supplier in the form of training courses or seminars;
c) Through after-sales service hotline, complaint hotline, online complaint platform, on-
site complaints and other active collection modes of the supplier, feed back
information to the supplier.
6.2.5 Information fed back by authoritative institutions
The authoritative institutions (mainly including domestic and foreign scientific research
institutes, testing technology institutions, injury accident appraisal institutions, consumer rights
protection institutions, professional media institutions and consumer products safety regulatory
institutions, etc.) may feedback the consumer products safety information through the following
modes:
a) The domestic and foreign scientific research institutes, testing technology institutions
and consumer rights protection institutions carry out consumer products safety
evaluation or other relevant research, and feed back the results to the supplier in an
open or cooperative mode;
b) The testing technology institutions carry out inspection and testing services for
consumer products, and provide the supplier with inspection and testing reports or
inform the supplier of the found safety risks;
c) The injury accident appraisal institutions feed back the consumer products injury
information to the supplier in the form of appraisal reports;
d) The consumer rights protection institutions feed back the received consumer products
complaints and reported information to the relevant suppliers through the modes of
telephone and email, etc.;
e) All kinds of professional media institutions, such as: radio, television, newspapers,
internet and advertising, feed back safety information to the supplier in an open mode;
f) The consumer products safety regulatory institutions directly contact the supplier to
communicate and deal with the safety issues, and publicly release consumer products
safety information, including recall information, risk warning information, non-
conforming product and enterprise list information, etc.
6.3 Information Processing
6.3.1 Information collection
Timely and comprehensively record the relevant feedback information and utilize information
technology to establish an information-oriented collection mechanism to collect information
fed back by industry organizations and authoritative institutions in an open form.
6.3.2 Information storage
Store feedback information and processing information. When storing information, the
following contents should be considered:
a) Establish a persistent mechanism to ensure uninterrupted storage of information;
feed back the response information to consumers’ product demands;
b) For information like the consumers’ complaints and suggestions, provide feedbacks
through the modes of follow-up phone calls, on-site return visits, post and telegram
return visits, and network platform return visits, etc.
6.4.2 Feedback of processing information to upstream and downstream enterprises in the
supply chain
The modes of feeding back the processing information to the upstream and downstream
enterprises in the supply chain include:
a) Unblock the design and development participation channels of the upstream and
downstream enterprises in the supply chain, and feedback the response information
to the product demands of the upstream and downstream enterprises in the supply
chain;
b) Provide requirements for the raw materials (or parts) required for the production of
consumer products and qualification requirements for the manufacturing enterprises
of raw materials (or parts);
c) Through the technology of Internet of Things, such as: barcode, RFID, wireless
sensing and rapid detection, etc., realize automatic feedback of safety processing
information;
d) In response to information, for example, complaints and suggestions from upstream
and downstream of the supply chain, provide feedbacks through the modes of follow-
up phone calls, on-site return visits, post and telegram return visits, and network
platform return visits, etc.
6.4.3 Feedback of processing information to industry organizations
The modes of feeding back the processing information to the industry organizations include:
a) For consumer products safety evaluation or other research carried out by industry
organizations, provide feedbacks through the modes of public statements or
declarations, conference discussions, on-site communication, telephone
communication and email communication, etc.;
b) In response to information, for example, complaints and suggestions from upstream
and downstream of the supply chain, provide feedbacks through the modes of follow-
up phone calls, on-site return visits, post and telegram return visits, and network
platform return visits, etc.
6.4.4 Feedback of processing information to authoritative institutions
The modes of feeding back the processing information to the authoritative institutions include:
......
Source: Above contents are excerpted from the PDF -- translated/reviewed by: www.chinesestandard.net / Wayne Zheng et al.
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