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GB/T 41474-2022 English PDF

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GB/T 41474-2022: Facility management - Guidance on operation and maintenance
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Basic data

Standard ID GB/T 41474-2022 (GB/T41474-2022)
Description (Translated English) Facility management - Guidance on operation and maintenance
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard J04
Word Count Estimation 31,317
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 41474-2022: Facility management - Guidance on operation and maintenance

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Facility management -- Guidance on operation and maintenance ICS 03.080.01 CCSJ04 National Standards of People's Republic of China Facility Management Operation and Maintenance Guide Published on 2022-04-15 2022-11-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration directory Preface III Introduction IV 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Abbreviations 3 5 General 3 5.1 Overall objective 3 5.2 Process Approach 4 6 Planning 4 6.1 Overview 4 6.2 Business Model Planning 5 6.3 Site Requirements Planning 5 6.4 Facility service planning5 6.5 Team Planning 7 6.6 Financial and Cost Planning 9 6.7 Platform Tool Planning 10 7 Implementation 11 7.1 Overview 11 7.2 Site space preparation 11 7.3 Facility handover 11 7.4 Operation and Maintenance 12 7.5 Delivery supervision and communication 16 8 Inspection and evaluation 17 8.1 Overview 17 8.2 Process Evaluation 17 8.3 Evaluation of results 17 9 Improvements 18 9.1 Nonconformities and Corrective Actions 18 9.2 Improvements based on inspection and evaluation 18 9.3 Improvements based on benchmark comparisons 18 Appendix A (Informative) KPI Framework Content Example 20 Appendix B (Informative) Facility Management SLA Content Example 21 Appendix C (Informative) Example of Facility Classification 22 Appendix D (Informative) Facility Management Maintenance Strategy 24 D.1 General 24 D.2 Maintenance Policy Extended Notes 24 D.3 Computerized Maintenance Management System 25 D.4 Example of facility classification and corresponding maintenance strategy 25 Reference 26 Figure 1 Operation and maintenance flow chart 4 Figure 2 Facilities Management Organizational Structure and Team Responsibilities8 Figure 3 Maintenance management process 15 Figure A.1 Example of the content of the KPI framework for operations and maintenance management20 Figure D.1 Maintenance method relationship diagram 24 Table 1 Example of a planning checklist for the scope of facilities management services6 Table 2 Example 6 of SLA planning dimensions Table 3 Financial and cost planning activities9 Table B.1 Facility Management SLA Content Example 21 Table C.1 Classification definition of real estate (non-factory part) facilities of a manufacturing enterprise 22 Table C.2 Classification Definition of Real Estate Facilities of an Information and Communication Enterprise 23 Table D.1 Example of facility classification and corresponding maintenance strategy 25

foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents" drafted. Please note that some content of this document may be patented. The issuing agency of this document assumes no responsibility for identifying patents. This document is proposed by China Machinery Industry Federation. This document is under the jurisdiction of the National Facility Management Standardization Technical Committee (SAC/TC581). This document is drafted by. Shenzhen Facility Home Technology Co., Ltd., Suzhou Soochow Property Management Co., Ltd., China Machinery Productivity Promotion Center, Beijing Bolvxinyuan Facility Management Co., Ltd., Beijing Yibimeng Construction Engineering Service Co., Ltd., Microsoft (China) Co., Ltd., Tencent Technology (Shenzhen) Co., Ltd., BMW Brilliance Automotive Co., Ltd., Beijing Facility Home Technology Co., Ltd., Far East International Financial Leasing Co., Ltd. Company, Volkswagen (China) Investment Co., Ltd., Beijing Hongyi Yuanfang Investment Consulting Co., Ltd., Kunming Hengying Real Estate Co., Ltd. The main drafters of this document. Wu Jiao, Xu Lei, Zhang Limin, Huang Chengyu, Fan Xuesong, Zhang Mingjie, Chen Kaijun, Chen Yuansheng, Ma Hongyu, Wang Gaiyan, Zhang Jing, Wu Hao, Wang Junjun, Wang Zhenmin.

Introduction

0.1 Reason and purpose According to the definition of facility management, facility management activities have strategic significance in improving people's quality of life and enhancing the productivity of core business. same At present, facility management has the characteristics of a wide range of services and a full life cycle, which puts forward higher requirements for the operation of facility management, and also makes Modern facility management operations face higher challenges. The strategic significance and challenges of facility management require guidance from relevant standards to support facility management The realization of the goal. The purpose of this document is to provide guidance for the implementation of the above demands, while regulating and guiding the facility management industry to maintain high-quality quantitative development. In the process of facility management operation, this document is used to plan and determine service requirements and service boundaries, standardize service standards, improve service effects/ Economic effects, strengthening process supervision and result orientation have positive guiding significance, and through "planning-implementing-checking-disposal" (PDCA) to achieve continuous optimization and improvement. 0.2 The document involves relevant special instructions This document is an operation and maintenance guide based on the strategic objective of facilities management (that is, to provide physical resources and service support), and its management The scope of management has the characteristics of the whole life cycle and the breadth of comprehensive supporting services. The "Operation and Maintenance" feature under the Operation and Maintenance Scope Refers to the category of facility management during the operation management period. 0.3 Relationship of Relevant Standards ISO 41001.2018 "Facility management management system requirements and use guidelines" according to the high-level structure of ISO management system standards Prepared, leading the unified certification of the global facility management industry. This document can be implemented as a companion document to ISO 41001, supporting the Practice and landing activities. Facility Management Operation and Maintenance Guide

1 Scope

This document presents the general principles for the operation and maintenance of facility management, as well as the planning, implementation, inspection and evaluation, and improvement processes. guide. This document applies to facility management operations and maintenance activities of all types of organizations.

2 Normative references

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document. GB/T 36688 Facility Management Terminology

3 Terms and Definitions

GB/T 36688 and the following terms and definitions apply to this document. 3.1 Organizations that integrate people, places, and processes within the built environment with the aim of improving people's quality of life and increasing the productivity of their core business functions. [Source. GB/T 36688-2018, 3.1.1] 3.2 Delivery and management of services performed by employees employed by the demanding organization. [Source. GB/T 36688-2018, 3.1.2] 3.3 outsource(verb) outsource(verb) Arranging for an external organization to perform part of the organization's function or process. NOTE. External organizations are outside the scope of the management system, although outsourced functions or processes are still within this scope. [Source. GB/T 36688-2018, 3.4.3.3] 3.4 need need Concrete or abstract expectations from the requirements organization that are necessary to enable the achievement of core purposes and key objectives. [Source. GB/T 36688-2018, 3.1.4] 3.5 requirement A need or expectation that is express, usually implied, or obligatory.

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