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GB/T 41304.5-2025: Methods and tools for knowledge management - Part 5: Organization knowledge management maturity assessment
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Methods and tools for knowledge management - Part 5: Organization knowledge management maturity assessment
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GB/T 41304.5-2025
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Standard similar to GB/T 41304.5-2025 GB/T 41304.3 GB/T 50082 GB/T 41304.2 Basic data | Standard ID | GB/T 41304.5-2025 (GB/T41304.5-2025) | | Description (Translated English) | Methods and tools for knowledge management - Part 5: Organization knowledge management maturity assessment | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A01 | | Classification of International Standard | 03.100.01 | | Word Count Estimation | 22,235 | | Date of Issue | 2025-08-01 | | Date of Implementation | 2026-02-01 | | Issuing agency(ies) | State Administration for Market Regulation, Standardization Administration of China | GB/T 41304.5-2025: Methods and tools for knowledge management - Part 5: Organization knowledge management maturity assessment
---This is an excerpt. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.), auto-downloaded/delivered in 9 seconds, can be purchased online: https://www.ChineseStandard.net/PDF.aspx/GBT41304.5-2025
ICS 03.100.01
CCSA01
National Standard of the People's Republic of China
Knowledge management methods and tools
Part 5.Organizational Knowledge Management Maturity Assessment
Released on August 1, 2025
Implementation on February 1, 2026
State Administration for Market Regulation
The National Standardization Administration issued
Table of Contents
Preface III
Introduction IV
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Knowledge Management Maturity Model 1
5 Maturity Level 2
5.1 Initial Level 2
5.2 Development Level 2
5.3 Good Level 2
5.4 Excellent 3
5.5 Excellent 3
6 Evaluation Domain 3
6.1 Organizational Environment 3
6.2 Leadership 4
6.3 Planning 5
6.4 Support 6
6.5 Run 8
6.6 Performance Evaluation 10
6.7 Improvement 11
7 Evaluation Methods12
7.1 Assessment Domain Score 12
7.2 Maturity Satisfaction Score Weight 12
7.3 Overall maturity calculation 13
Appendix A (Informative) Knowledge Management Maturity Assessment Process 14
A.1 Overview 14
A.2 Target determination14
A.3 Data Collection 14
A.4 Summary Analysis 14
A.5 Evaluation and Feedback 14
Reference 15
Preface
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents"
Drafting.
This document is Part 5 of GB/T 41304 Knowledge Management Methods and Tools. GB/T 41304 has been published in the following parts.
--- Part 1.Process knowledge management;
--- Part 2.Design rational knowledge modeling;
--- Part 3.Conference knowledge management;
--- Part 4.Knowledge extraction;
--- Part 5.Organizational knowledge management maturity assessment.
Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.
This document is submitted by the State Intellectual Property Office.
This document is under the jurisdiction of the National Technical Committee for Standardization of Knowledge Management (SAC/TC554).
This document was drafted by. China National Institute of Standardization, Xingzhe Internet Technology (Beijing) Co., Ltd., Xiamen Zhongke Bailian Standardization Service
Co., Ltd., Sichuan Zhicheng Quality Technology Co., Ltd., Deyang Heavy Equipment Testing Co., Ltd., Jiangxi Quality and Standardization Research Institute, Ningbo
FOTILE Kitchenware Co., Ltd., Beijing Power Machinery Research Institute, Perfect (Guangdong) Daily Necessities Co., Ltd., Micro-Port Investment Holdings Co., Ltd., Hebei Zhuo
Si Communication Equipment Co., Ltd., Fujian University of Technology, Shandong Hi-Speed Henan Development Co., Ltd., Shandong Biaoyi Information Consulting Service Co., Ltd.,
China Mobile Internet Co., Ltd.
The main drafters of this document are. Yue Gaofeng, Wu Qinghai, Qin Li, Li Cinv, Wen Na, Wang Shumin, Jia Xiaoxia, Liu Shouhua, Gao Xusheng, Wu Gang,
Hou Lina, Fan Xiaoran, Huang Ruijuan, Qin Zhijun, Lei Ningning, Hu Zhichen, Wang Zhimin, Zhang Lina, Gao Yonggang, Li Xiaoliang, Zhang Tinghan, Qi Junli,
An Huajuan, Tan Wei, and Sun Wenqing.
introduction
When an organization introduces and implements knowledge management, it should objectively and systematically diagnose and analyze the actual status and level of its current knowledge management.
If we cannot accurately assess the current status of knowledge management in an organization, it will be difficult to understand the organization's knowledge management status.
It is difficult to make appropriate suggestions or interventions based on local conditions and to sort out the advantages and disadvantages of knowledge management.
and effectively plan work plans related to knowledge management, and at the same time, it is impossible to conduct business with external companies implementing knowledge management based on the same standards.
In order to better help organizations implement knowledge management and promote the continuous improvement of their knowledge management capabilities, an effective
Knowledge management maturity assessment method and tool. Through this method and tool, the core links and fields involved in knowledge management can be assessed.
Quantitative assessment and ultimately determine the organization's true knowledge management capabilities.
At the same time, the development of an organization in knowledge management is also a dynamic process. The evaluation methods and tools can also enable the organization's knowledge management
The status is clearly defined, managed, controlled and maintained. As a useful input, the results of the periodic knowledge management status assessment can also be used to
To provide a data basis for the organization's longer-term knowledge management mid- and long-term planning.
Implementing knowledge management maturity assessment is of great significance to the organization. It usually has the following purposes.
a) Provide a comprehensive evaluation index for organizational knowledge management implementation and accurately grasp the maturity level of knowledge management capabilities;
b) Sort current knowledge management tasks, set priorities, and identify key tasks;
c) Propose suggestions for improving organizational knowledge management and indicate the direction of knowledge management development;
d) Set quantifiable goals for each stage to guide the continuous improvement of knowledge management capabilities;
e) Provide reference for the planning and design of the organization’s knowledge management system.
Knowledge management methods and tools are intended to establish the principles for the acquisition, storage, sharing and application of knowledge. GB/T 41304 is intended to consist of five parts.
constitute.
--- Part 1.Process knowledge management. The purpose is to establish the concept, boundaries and scope, classification and expression of process knowledge.
--- Part 2.Design rational knowledge modeling. The purpose is to establish a general method for design rational knowledge modeling.
--- Part 3.Conference knowledge management. The purpose is to establish the method of conference knowledge management and provide reference for the development of relevant conference management software tools.
Provide technical basis or reference for development, evaluation and improvement.
--- Part 4.Knowledge Extraction. The purpose is to standardize the principles of knowledge extraction and provide the process and methods of knowledge extraction.
--- Part 5.Organizational knowledge management maturity assessment. The purpose is to assess the organization's knowledge management capabilities.
Knowledge management methods and tools
Part 5.Organizational Knowledge Management Maturity Assessment
1 Scope
This document specifies the organizational knowledge management maturity model, levels, assessment domains and evaluation methods.
This document is applicable to the assessment of knowledge management capabilities of all types of organizations.
2 Normative references
The contents of the following documents constitute the essential clauses of this document through normative references in this document.
For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to
This document.
GB/T 23703.2 Knowledge Management Part 2.Terminology
3 Terms and Definitions
The terms and definitions defined in GB/T 23703.2 and the following apply to this document.
3.1
maturity model
A model used to describe the process of an entity's state evolving over time.
3.2
The management capabilities and degree of perfection achieved by an organization in establishing, implementing, maintaining and continually improving its knowledge management system.
3.3
assessmentareas
Dimensions that organizations use to measure and assess knowledge management maturity.
3.4
knowledge system
Focusing on the application of knowledge in a specific field, knowledge from multiple disciplines and forms is classified and organized according to certain structural relationships.
Combined to form an organic whole.
4 Knowledge Management Maturity Model
As a knowledge management capability assessment tool, the knowledge management maturity model provides the results of the overall assessment of an organization's knowledge management capabilities.
The knowledge management maturity model covers two aspects.
a) Maturity levels. including Level 1 Initial, Level 2 Developing, Level 3 Good, Level 4 Excellent and Level 5 Excellent
Level, see Figure 1;
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