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GB/T 36112-2018: Specification for service site management of administrative service centre
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| GB/T 36112-2018 | English | 279 |
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Specification for service site management of administrative service centre
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GB/T 36112-2018
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Basic data | Standard ID | GB/T 36112-2018 (GB/T36112-2018) | | Description (Translated English) | Specification for service site management of administrative service centre | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 01.040.03 | | Word Count Estimation | 14,186 | | Date of Issue | 2018-03-15 | | Date of Implementation | 2018-07-01 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 36112-2018: Specification for service site management of administrative service centre---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for service site management of administrative service centre
ICS 01.040.03
A12
National Standards of People's Republic of China
Government Service Center Service Site Management Specification
Published by.2018-03-15
2018-07-01 Implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Administration released
Directory
Preface I
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Management Body and Responsibilities 1
5 Staff Service Management 2
5.1 Grace Instrument 2
5.2 Behavior 2
5.3 Service Terms 2
6 Space Management 3
6.1 Division requirements 3
6.2 Management Requirements 3
7 Order Management 3
7.1 Management Content 3
7.2 Management Requirements 4
8 Item Management 4
8.1 Management Content 4
8.2 Management Requirements 4
9 Facilities and Equipment Management 5
9.1 Management Content 5
9.2 Management Requirements 5
10 Document Management 5
10.1 Management Content 5
10.2 Management Requirements 5
11 Supervision and Evaluation 6
Appendix A (informative) Spatial plane schematic diagram 7
Appendix B (informative annex) Table of contents of office articles 11
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the National Government Hall Service Standardization Working Group (SAC/SWG15).
This standard was drafted by. Ningbo Administrative Service Center, Fenghua Administrative Service Center, Langxi County People's Government Administration Service Center, Shenzhen
Administrative Services Management Office, Xintai Municipal Service Center Management Office, Cixi Administrative Service Center, and Jilin Provincial People’s Government
Open coordination office, Hong Kong scene management society.
The main drafters of this standard are. Wang Meiping, Hong Ping, Wang Yuxiang, Dong Renwei, Yan Zhu, Wang Zhuomin, Ma Lianqi, Wu Liming, Xu Caijing, and Zhang Minmin.
Government Service Center Service Site Management Specification
1 Scope
This standard stipulates the management body and responsibilities of the on-site management of the government service center (hereinafter referred to as the center), personnel service management, and space.
Requirements for management, order management, article management, facility and equipment management, document management, and supervision and evaluation.
This standard applies to the central service site management.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB/T 2893.1 Safety Symbols for Graphic Symbols and Safety Marks Part 1. Design Principles for Safety Symbols and Safety Marks
GB 2894 Safety Signs and Guidelines for Use
GB/T 10001.1 Public Information Graphical Symbols Part 1. Common Symbols
GB/T 10001.9 Public information graphic symbols for signs Part 9. Accessibility symbols
GB/T 32169.1 Operational Code for Government Service Centers Part 1. Basic Requirements
GB/T 32169.2 Operational Guidelines for Government Service Centers Part 2. Requirements for Entry
GB/T 32169.3 Operational Code for Government Service Centers Part 3. Requirements for Window Service Provision
3 Terms and definitions
The definitions of GB/T 32169.1, GB/T 32169.2, and the following terms and definitions apply to this document.
3.1
Service site servicesite
The place where the service object directly provides consultation, service, etc.
3.2
Service provider service provider
Staff who provide services at the service site include, but are not limited to, window staff, consulting and guidance staff, and other services such as security and cleaning.
Staff.
3.3
Space management spacemanagement
According to the service requirements, the functional space on the service site is divided, identified and maintained.
3.4
Item Management objectmanagement
Place and keep the daily public goods, office items, personal items and lost items on the service site.
4 Management Body and Responsibility
4.1 The center shall make it clear that the corresponding working organization is responsible for the management of the service site, assumes the responsibility for overall coordination, and performs the work promotion, on-site
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