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GB/T 35796-2017: Basic specification of service quality for senior care organization
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Basic specification of service quality for senior care organization
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GB/T 35796-2017
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Basic data | Standard ID | GB/T 35796-2017 (GB/T35796-2017) | | Description (Translated English) | Basic specification of service quality for senior care organization | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A20 | | Classification of International Standard | 03.080.99 | | Word Count Estimation | 10,114 | | Date of Issue | 2017-12-29 | | Date of Implementation | 2017-12-29 | | Quoted Standard | GB 50140; GB 50763; MZ/T 032-2012 | | Regulation (derived from) | National Standards Announcement No. 32 of 2017 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard stipulates the basic requirements, service items and quality requirements, management requirements, service evaluation and improvement of the elderly care institutions. This standard applies to the service quality management of pension institutions. | GB/T 35796-2017: Basic specification of service quality for senior care organization---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Basic specification of service quality for senior care organization
ICS 03.080.99
A20
National Standards of People's Republic of China
The basic norms for the service quality of the elderly care institutions
Published on.2017-12-29
2017-12-29 Implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Administration released
Directory
Preface I
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Basic requirements 1
5 Service Projects and Quality Requirements 2
6 Management Requirements 5
7 Service Evaluation and Improvement 6
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by the Ministry of Civil Affairs.
This standard is under the jurisdiction of the National Social Welfare Services Standardization Technical Committee (SAC/TC315).
This standard was drafted by. Ministry of Civil Affairs, Social Welfare and Philanthropy Promotion Department, Ministry of Civil Affairs, Social Assistance Department, Ministry of Civil Affairs, Social Welfare Center, North
Beijing First Social Welfare Institute, Beijing Municipal Civil Affairs Bureau, Peking University School of Nursing, Suzhou Social Welfare Institute of Jiangsu Province, Quality and Standards of Anhui Province
Jinhua Research Institute, Jianghan District Social Welfare Institute of Wuhan City, Hubei Province, and Wuhan City Standardization Institute of Hubei Province.
The main drafters of this standard. Li Banghua, Liu Yong, Chang Hua, Lei Yang, Xie Hong, Peng Jialin, Zhang Lu, Xiong Chenggang, Sun Wenping, Qiang Peng, Wang Xiyu,
Zeng Wei, Dai Jiyong, Zhang Wenqiu.
The basic norms for the service quality of the elderly care institutions
1 Scope
This standard stipulates the basic requirements, service items and quality requirements, management requirements, service evaluation and improvement of elderly care services.
This standard applies to the service quality management of pension institutions.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB 50140 Code for Configuration Design of Building Fire Extinguishers
GB 50763 barrier free design specification
MZ/T 032-2012 Safety Management for Aged Care Institutions
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Life care service dailylivingcareservice
Assist or take care of elderly people's daily activities such as diet, daily living, cleanliness, and hygiene.
3.2
Medical Nursing Service
Provide elderly people with activities for disease prevention, health care, rehabilitation, and care.
3.3
Tranquility service hospiceservice
Provide special service support and psychological comfort activities for dying seniors and related third parties, and assist with relevant third party requests
Manage related events.
3.4
Related Third Parties
Individuals or organizations providing relatives, village (neighborhood) committees, and senior citizens who provide financial guarantees, custody, or agency responsibilities for the elderly
Bit and so on.
4 basic requirements
4.1 The pension institution should hold a permit for the pension institution.
4.2 The pension institutions that provide catering services should hold food business licenses.
4.3 The internal medical institutions of the old-age care institutions shall hold medical institutions' practicing licenses.
4.4 The pension institutions that provide other services that should be legally licensed shall hold the corresponding licenses.
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