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GB/T 34960.3-2017 English PDF

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GB/T 34960.3-2017: Information technology service -- Governance -- Part 3: Performance evaluation
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Basic data

Standard ID GB/T 34960.3-2017 (GB/T34960.3-2017)
Description (Translated English) Information technology service -- Governance -- Part 3: Performance evaluation
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard L77
Classification of International Standard 35.080
Word Count Estimation 18,163
Date of Issue 2017-11-01
Date of Implementation 2018-05-01
Issuing agency(ies) General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 34960.3-2017: Information technology service -- Governance -- Part 3: Performance evaluation

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Information technology service-Governance-Part 3. Performance evaluation ICS 35.080 L77 National Standards of People's Republic of China Information Technology Services Governance Part 3. Performance Evaluation Part 3.Performanceevaluation Posted.2017-11-01 2018-05-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China China National Standardization Administration released Directory Foreword Ⅲ Introduction IV 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 IT Governance Performance Evaluation Model 2 5 Governance Elements 2 6 Evaluation Elements 3 6.1 Evaluation Element Model 3 6.2 Value Creation 4 6.3 Customer Service 4 6.4 Process Optimization 5 6.5 Innovation and Development 5 7 Evaluation Procedure 6 7.1 Clear goals and scope 6 7.2 Definition of governance elements and evaluation elements 6 7.3 Design Index System 7 7.4 Define weights 7 7.5 Calculate the score 7 7.6 Maturity Evaluation 7 7.7 Executive Evaluation 7 Appendix A (Normative) IT governance factor maturity 8 A.1 Explanation of calculation of the management factor score A.2 Example calculation of governance factor 8 A.3 Governance Maturity 9 Appendix B (Normative) IT Governance Capability Maturity 10 B.1 Governance Capability Calculation Description 10 B.2 Calculation Example of Governance Capability 10 B.3 Governance Capability Maturity 11 Reference 12

Foreword

GB/T 34960 "Information Technology Services Governance" is divided into the following sections. --- Part 1. General requirements; --- Part 2. Implementation Guide; --- Part 3. Performance Evaluation; --- Part 4. Audit Guidelines; --- Part 5. Data governance norms; This section GB/T 34960 Part 3. This section drafted in accordance with GB/T 1.1-2009 given rules. Please note that some of this document may be patentable. The issuing agencies of this document do not bear the responsibility of identifying these patents. This part of the National Information Technology Standardization Technical Committee (SAC/TC28) and focal point. This section drafted by. China Electronics Standardization Institute, Shenzhen 赛 West Information Technology Co., Ltd., Shanghai Computer Software Technology Development Center, Shanghai Bandung Information Technology Consulting Co., Ltd., Beijing Zhongxin Engineering Consulting Co., Ltd., Tianjin Tian Kang Kang Bo Technology Co., Ltd. Division, Beijing Times Code Code Engineering Consulting Co., Ltd., Shenyang 赛 Bao Technology Services Ltd., Capital Information Development Co., Ltd., Chengdu letter Information Technology Development Center, Zhejiang Tian Airways Consulting Co., Ltd., Chengdu Qin Zhi Digital Technology Co., Ltd., Shandong Center calculation Network Technology Consulting Co., Ltd., CLP Enterprises Information Systems Engineering Branch, Beijing Fortis Kim Shin Computer System Services Limited Division, Shanghai Han Wei Information Management Consulting Co., Ltd., Shanghai Valley Air Information Technology Development Co., Ltd., Tung Wah Group of Software AG, Beijing Wing of the joint Technology Co., Ltd., Beijing Shenzhou Digital Ruixin Express Information Technology Services Ltd., Guangzhou Saibao Lianrui Information Technology Co., Ltd., Shaanxi Province Information System Engineering Supervision Center Co., Ltd., the data system Co., Ltd., Hefei Information Engineering Supervision Consulting Co., Ltd. North Beijing Kennedy McNair Information Systems Consulting Co., Ltd., Beijing Yinxin Changyuan Science and Technology Co., Ltd., Beijing CCID Limited Information Engineering Supervision the company. The main drafters of this section. Li Ming, Yu Wenping, Zheng Chenguang, Zhang Mingying, Zhang Shaohua, Wei Dong, Lu Xuezhe, Song Jundian, Li Lu, Cao Hui, Wu Yun, But strong, Dong Yue, Gao Xingli, Guo Rui, Zhang Yijie, Ma Hongjie, Li Feng, Xiao Jialin, Yang Lin, Zhang Jun, Huang Jianxin, Ma Xiaokui, Du Yuan, Liu Yao, Liu Min, Jiang Sheng, Ren Qiang, Pan Chunfeng, Huang Xiao, Peng Yuhua, Fan Yingjie, Ren Lei, Li Song, Yang Chongyang, Han Jiayun, Lu Wenjun, left Tianzu, Li Gang, Hao Shouqin.

Introduction

With the application and development of information technology, information technology has become the driving force behind the development of an organization. In order to enhance the effectiveness of the organization's IT governance According to the governance elements of IT governance and evaluation elements, we need to set up an information technology index system and make reference to the evaluation methods applied in information technology Assess the maturity of your organization's IT governance to achieve the goals of your organization's IT governance. GB/T 34960 of this section with reference to GB/T 26317-2010 "Corporate Governance Risk Management Guide" and "OECD Corporate Governance Then ", the introduction of a balanced scorecard and ability maturity method, a combination of" basic norms of enterprise internal control "and related industry regulation and risk Control requirements, designed to guide the organization to establish IT governance evaluation system. Information Technology Services Governance Part 3. Performance Evaluation

1 Scope

GB/T 34960 of this section presents the information technology governance (hereinafter referred to as IT governance) performance evaluation model, evaluation factor model and Evaluation method, the establishment of IT performance index system establishment process. This section applies to. --- Establish the organization's IT performance evaluation system; --- Organizational evaluation of their IT governance maturity; --- Demand side evaluation supplier IT governance implementation capacity; --- Third party evaluation of the organization's ability to manage.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version applies to this article Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 34960.1-2017 Information technology services governance Part 1. General requirements

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Information Technology Governance informationtechnologygovernance A set of governance rules that focus on the IT system and its performance and risk management. It consists of leadership relationships, organizational structures and processes that Ensure that information technology supports the organization's strategic goals. [GB/T 29264-2012, definition 2.6] 3.2 Governance elements governanceelement Organize and implement the key governance objects in the process of IT governance. 3.3 Evaluation element evaluationelement Organize and implement the key evaluation objects in the process of IT governance. 3.4 Ability The combination of knowledge, skills, experience, etc. needed to accomplish a job or fulfill a role's responsibilities. 3.5 Performance Organizations demonstrate effective output at different levels to achieve their strategic goals.

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