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GB/T 34078.3-2021: General specification of electronic government common platform based on cloud computing - Part 3: Service management
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| GB/T 34078.3-2021 | English | 259 |
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General specification of electronic government common platform based on cloud computing - Part 3: Service management
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GB/T 34078.3-2021
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Basic data | Standard ID | GB/T 34078.3-2021 (GB/T34078.3-2021) | | Description (Translated English) | General specification of electronic government common platform based on cloud computing - Part 3: Service management | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L67 | | Word Count Estimation | 14,173 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 34078.3-2021: General specification of electronic government common platform based on cloud computing - Part 3: Service management
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
General specification of electronic government common platform based on cloud computing - Part 3.Service management
ICS 35.240.01
L67
National Standards of People's Republic of China
General specification of e-government public platform based on cloud computing
Part 3.Service Management
Released on 2021-03-09
2021-10-01 implementation
State Administration of Market Supervision and Administration
Issued by the National Standardization Management Committee
Table of contents
Foreword Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Management Principles 1
5 Management mechanism 1
5.1 General requirements 1
5.2 Service Management Organization 1
5.3 Service provider 2
5.4 Service user organization 2
5.5 Individual users 2
6 Service team 3
6.1 Basic requirements 3
6.2 Internal management team 3
6.3 Customer Service Team 3
6.4 Technical Service Team 3
7 Service Specification 3
7.1 Basic requirements 3
7.2 Service specification content 4
7.3 Management measures for service specifications 4
8 Risk prevention 4
8.1 Basic requirements 4
8.2 Risk prevention content 5
8.3 Management measures for risk prevention 5
9 Quality Assurance 7
9.1 Basic requirements 7
9.2 Quality Assurance Content 7
9.3 Quality assurance management measures 7
Foreword
GB/T 34078 ``General Specification for Cloud Computing-based Public Platforms for E-government Affairs'' is expected to be divided into the following 4 parts.
---Part 1.Terms and definitions;
---Part 2.Top-level design guidelines;
---Part 3.Service Management;
---Part 4.Service Implementation.
This part is Part 3 of GB/T 34078.
This section was drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents. The issuing agency of this document is not responsible for identifying these patents.
This part is proposed and managed by the Ministry of Industry and Information Technology (Communications) of the People's Republic of China.
Drafting organizations of this section. Inspur Software Group Co., Ltd., the 28th Research Institute of China Electronics Technology Group Corporation, China Information and Communication Research
Institute, Beijing Yihualu Information Technology Co., Ltd., Dongguan Chinese Academy of Sciences Cloud Computing Industry Technology Innovation and Incubation Center, Zhejiang Huatong Cloud
Data Technology Co., Ltd., the Fifth Institute of Electronics of the Ministry of Industry and Information Technology.
The main drafters of this section. Liu Ruihui, Xu Hui, Nie Xiuying, Xu Yang, Xie Xuefu, Liu Xudong, Liu Shu, Zhu Zhigang, Zhu Yong, Wang Lei, Luo Yin.
Introduction
The development of e-government is in a critical transition period of changing the development mode, deepening the application and highlighting the results. Government function transformation and service-oriented
Government construction puts forward newer and higher requirements for the development of e-government affairs. Emerging information technologies, industries and applications represented by cloud computing continue to
The emergence has profoundly changed the technological environment and conditions for the development of e-government. Building a public platform for e-government based on cloud computing can give full play to
The role of existing resources and the potential of emerging information technology, accelerate the development and innovation of e-government, improve application support service capabilities, and enhance security assurance
Ability, reduce duplication of construction, avoid independent governance and information islands.
At present, various organizations that provide cloud computing-based e-government public platform services have uneven service management levels and need to establish
Service object-oriented service management methods and methods are used to guide, control and standardize the service management activities of service providers. Therefore, in time
Formulate a series of national standards for public e-government platforms based on cloud computing to standardize and unify the construction and operation of public e-government platforms in my country.
It is very necessary to promote the wide application of my country's e-government public platform.
After the completion of the cloud computing-based e-government public platform, in order to ensure the safe and stable operation of the cloud-based e-government public platform
To implement and standardize services, safeguard the legitimate rights and interests of service users, and make service management systematized and standardized. This part of the standard is specially formulated.
General specification of e-government public platform based on cloud computing
Part 3.Service Management
1 Scope
This part of GB/T 34078 stipulates the service management principles, management mechanism, service team of public e-government platforms based on cloud computing
Management requirements and management responsibilities in respect of five, service standards, risk prevention and quality assurance.
This part is applicable to the service management of public e-government platforms based on cloud computing.
Note. Unless otherwise specified, "e-government public platform" in the following chapters refers to "cloud-based e-government public platform".
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article
Pieces. For undated reference documents, the latest version (including all amendments) is applicable to this document.
GB/T 34078.1-2017 Cloud Computing-based E-government Public Platform General Specification Part 1.Terms and Definitions
3 Terms and definitions
The terms and definitions defined in GB/T 34078.1-2017 apply to this document.
4 Management Principles
E-government public platform service providers shall provide service users and individual users with a safe and reliable public e-government platform
service.
When the e-government public platform service provider implements management of the e-government public platform service, it should accept the service management agency’s
Supervision.
5 Management mechanism
5.1 General requirements
The service management mechanism defines the roles and responsibilities of service management agencies, service providers, service users, and individual users.
Responsibilities and related relationships. The service provider should have documents and records of the service management mechanism, including service contracts, service specifications, etc., and should
With dynamic adjustment mechanism.
5.2 Service Management Agency
When managing e-government public platform services, the management responsibilities of service management agencies should include.
a) Formulate e-government public platform service management measures, and clarify the responsibilities and authorities of the parties involved in the e-government public platform service;
b) Review the service qualifications of service providers, supervise service quality management, and entrust corresponding agencies to certify and recognize service products;
c) Manage and supervise the credit of service providers and service personnel, and establish credit files, including basic information, qualifications and
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