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GB/T 34056-2017: E-commerce credit -- Index system for online retailing trustworthiness evaluation
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 34056-2017 | English | 279 |
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E-commerce credit -- Index system for online retailing trustworthiness evaluation
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GB/T 34056-2017
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Basic data | Standard ID | GB/T 34056-2017 (GB/T34056-2017) | | Description (Translated English) | E-commerce credit -- Index system for online retailing trustworthiness evaluation | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 14,188 | | Date of Issue | 2017-07-31 | | Date of Implementation | 2017-11-01 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 34056-2017: E-commerce credit -- Index system for online retailing trustworthiness evaluation
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E-commerce credit - Index system for online retailing trustworthiness evaluation
ICS 03.080.01
A10
National Standards of People's Republic of China
E-commerce credit network retail credit
Evaluation System
2017-07-31 Posted
2017-11-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Foreword Ⅲ
Introduction IV
1 Scope 1
2 Terms and definitions 1
3 general requirements
4 Evaluation Data 2
5 Evaluation Indicator 2
5.1 index system structure 2
5.2 Level 1 indicator 2
5.3 Level 1 indicator weight adjustment 2
5.4 Secondary indicators and weights 3
6 Consumer Goods Network Retail Index System Example 3
Appendix A (informative) consumer goods online retail credit rating an index system Table 4
Appendix B (informative) consumer goods online retail credit rating two index system Table 5
Reference 9
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard by the National Social Credit Standardization Technical Committee (SAC/TC470) and focal point.
This standard was drafted. China National Institute of Standardization, Beijing Public Affluence Technology Co., Ltd., Hangzhou Institute of Standardization, Chengdu
Zhongke banner software Co., Ltd., Sichuan three feet Technology Co., Ltd., North gold (Beijing) Culture Co., Ltd., Zhongda letter (Beijing) credit rating
Heart Co., Ltd., Sichuan Hui Technology Co., Ltd., Chengdu Ying Ming e-commerce Co., Ltd., Hebei Institute of Standardization, Tianjin standard
Quasi-Chemical Research Institute, Shishi City, security technology vocational training schools, Ningde City, the new Tambo Information Technology Co., Ltd.
The main drafters of this standard. Ye Ruyi, Li Xiudi, Korai, Gong Yuefang, storage Yi, Zhou Taohua, Li Xianghua, Sun Caiying, Lin Chusheng, Zhou Li,
Jiang Chau, Feng Lijun, Li Yao, Xu Zhen, Lang, Li Nanyang, Xu Meng, Li Yinsheng, Xiong Wen, Liu Jing, An Yanhong, Ye Chunsun, Lin shadow.
Introduction
With the rapid development of e-commerce, the proportion of online retail transactions in the total retail sales of social consumer goods is getting higher and higher. To reduce the network zero
The sale of all kinds of dishonesty events, protect the rights and interests of consumers, and give better play to online retail credit evaluation and service to the main body of online retail business
Trustworthy incentives and dishonesty constraints, especially formulated this standard.
This standard specifies the online retail credit rating to help customers avoid the risk of online shopping target, and based on the formation of customer online shopping theory and trust
Data and online shopping complaints data distribution characteristics, selected with the risk of online shopping is closely related to the disclosure of information, products, payment and distribution, sale and other categories refer to
Also selected the ability to reflect the status of the business indicators and reflect the overall indicators of the comprehensive indicators of credit from the evaluation of the basic principles and basic requirements and
Index system and other aspects of our country is emerging online retail credit rating to provide a unified technical basis.
E-commerce credit network retail credit
Evaluation System
1 Scope
This standard specifies the evaluation of the principles of online retail credit, index composition, weight and method.
This standard applies to self-service retail sites and third-party online retail platform online store credit rating, other types of e-commerce letter
Evaluation can refer to use.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1
E-commerce credit e-commercecredit
In e-commerce transactions, the counterparty gains the ability of the counterparty to trust as the basis of the transaction.
Notes 1. The acquisition and maintenance of such capability by the counterparty shall be conducted in good faith, abide by the commitments and agreements of the transaction and meet the reasonable expectations of the counterparty.
Note 2. The level of online retail credit depends on the overall level of risk posed by online shopping. When the level of risk meets the requirements of online shopping transactions, the level of customer satisfaction
Can be used as a credit rating indicators.
[GB/T 34057-2017, Definition 3.1]
2.2
Risk online shopping riskinvolvedwithonlineshopping
Uncertainties on the customer online shopping to achieve the desired goal of the adverse effects.
Note. Features such as invisible and remote internet transactions increase transaction uncertainty and risk.
2.3
Online retail onlineretailing
Sales of goods to consumers through the Internet.
2.4
Consumer product
Products designed, manufactured, including but not limited to personal use, including components, parts, accessories, packaging, and instructions for use.
[ISO 10377.2013, definition 2.2]
3 overall requirements
Evaluation of online retail credit should be to help buyers avoid the risks caused by the seller of online shopping as the goal should be fair and impartial, norms of science
Specifically, include.
a) Evaluation data is authentic, reliable, dynamic, representative and time-sensitive;
b) The evaluation index should cover common customer online shopping risk and experience perception, and adapt to the characteristics of business model and main product;
c) The weight of the evaluation indicator should be consistent with the importance of the indicator and the degree of customer concern.
d) The scoring rules are reasonable and meticulous and operable;
e) The evaluation results should be relatively easy to understand and understand.
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