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GB/T 34051-2017: Specification of evaluation for the public reputation index of electronic commerce commodity
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| GB/T 34051-2017 | English | 119 |
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Specification of evaluation for the public reputation index of electronic commerce commodity
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GB/T 34051-2017
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Basic data | Standard ID | GB/T 34051-2017 (GB/T34051-2017) | | Description (Translated English) | Specification of evaluation for the public reputation index of electronic commerce commodity | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L70 | | Classification of International Standard | 35.240.60 | | Word Count Estimation | 6,684 | | Date of Issue | 2017-07-31 | | Date of Implementation | 2018-02-01 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 34051-2017: Specification of evaluation for the public reputation index of electronic commerce commodity
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Specification of evaluation for the public reputation index of electronic commerce commodity
ICS 35.240.60
L70
National Standards of People's Republic of China
Evaluation Criteria for E-commerce Merchandise Word of Mouth
2017-07-31 Posted
2018-02-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Preface Ⅰ
1 Scope 1
2 Terms and definitions 1
3 basic principles 1
4 evaluation indicators 1
5 evaluation process 2
5.1 to determine the evaluation object 2
5.2 determine the evaluation indicators 2
5.3 to obtain the evaluation data 2
5.4 Index Calculation and Results Presentation 3
5.5 Evaluation Report 3
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of this document may be patentable. The issuing agencies of this document do not bear the responsibility of identifying these patents.
This standard is proposed and managed by the National Standardization Technical Committee for Electronic Services (SAC/TC83).
This standard was drafted unit. China National Institute of Standardization, Nanjing Product Quality Supervision and Inspection Institute, Xiamen City Extension Run computer software development
Co., Ltd., Baidu Online Network Technology (Beijing) Co., Ltd., Zhuhai City Standardization Association, the century Wo Technology Development (Beijing) Co., Ltd., far
Acer (Fujian) Industrial Co., Ltd., China University of Measurement, Chengdu An Gu Information Technology Co., Ltd., Dongguan City Science and Technology Advisory Service Center, Sichuan car
Youli Technology Co., Ltd., Sichuan Shujie General Electric Co., Ltd., Ningde New Tambo Information Technology Co., Ltd., Chengdu Libang System Engineering
Technology Co., Ltd., Haixin Food Co., Ltd.
The main drafters of this standard. Cheng Yue, Sun Zhao Yang, Sui Yuan, Wang Zhimin, Liu Xiaoming, Yan Kui Tong, Zhou Jungui, Pu Li, Liu Ying, Cao Xinjiu,
Mao Haijun, Xing Jun, Gan Jianan, Wang Ying, Feng Yi, Li Li, Li Hua Wei, Zheng Shunhui, Chen Yu, Huang Rui, Li Yi, Luo Haiying, Lin Ying, Li Yi,
Wang wave.
Evaluation Criteria for E-commerce Merchandise Word of Mouth
1 Scope
This standard specifies the basic principles, evaluation indicators and evaluation process of the word-of-mouth index evaluation of e-commerce commodity network reviews.
This standard applies to related parties to carry out e-commerce product word of mouth index evaluation.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1
Online comment onlinecomment
Statements by consumers of the release of e-commerce products over the Internet.
Note. Such statements should be non-commercial purposes, by virtue of their own experience and related expertise.
2.2
Word of mouth publicreputation
Through the analysis of consumer network comments, the formation of a comprehensive evaluation of e-commerce products.
2.3
Word of mouth publicreputationindex
Quantitative representation of e-commerce product reputation.
3 basic principles
Evaluation should follow the following principles.
a) Transparency. disclose the source of the data in the evaluation process, evaluation methods adopted, evaluation indexes, evaluators and other information;
b) impartiality, independent, objective, fair and without prejudice to the implementation of evaluation activities;
c) Effectiveness. Develop operational programs and implement them effectively.
d) Authenticity. Collect real and objective data and avoid false data;
e) Credibility. The evaluation results should objectively and accurately reflect the evaluation object situation;
f) Normative. To ensure that the evaluation activities in accordance with the evaluation program, the evaluation of the behavior of the program should be consistent with the evaluation requirements.
4 evaluation indicators
The evaluation indicators of the Ecommerce Word of Mouth Index include but are not limited to.
a) Quality level, including the quality level of physical goods and service quality of goods, among them.
1) The quality level of physical goods can be determined according to the type and characteristics of the goods from the performance, life expectancy, appearance, economy, safety and reliability
Quasi-like aspects of evaluation;
2) The quality level of service products may vary from responsivity, accuracy, clarity, assurance, etc. according to the type, characteristics and details of the product
Evaluation.
b) Service capability. measure the service level of e-commerce products during the entire transaction (pre-sale, mid-sale and after-sale).
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