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GB/T 33495-2017: Regulations of household electronic and electrical appliances maintenance service for rural areas
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 33495-2017 | English | 319 |
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Regulations of household electronic and electrical appliances maintenance service for rural areas
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GB/T 33495-2017
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Basic data | Standard ID | GB/T 33495-2017 (GB/T33495-2017) | | Description (Translated English) | Regulations of household electronic and electrical appliances maintenance service for rural areas | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A20 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 16,124 | | Date of Issue | 2017-02-28 | | Date of Implementation | 2017-09-01 | | Quoted Standard | GB/T 3787; GB 8877; GB 9448; GB/T 15624-2011; GB/T 16784; GB/T 16784.2-1998; GB/T 16868; GB/T 17242; GB 17916; GB/T 18760; GB/T 19012; GB/T 22766.1; GB 50016; QB/T 2837-2006; SB/T 10349; SB/T 10368; SB/T 10425 | | Regulation (derived from) | National Standard Announcement No. 4 of 2017 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the basic requirements, business items, procedures and evaluation contents of home appliance repair service in rural areas. This standard applies to the rural areas engaged in home appliances disassembly and maintenance services at all levels of organizations, operators and practitioners of the business activities. | GB/T 33495-2017: Regulations of household electronic and electrical appliances maintenance service for rural areas
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Regulations of household electronic and electrical appliances maintenance services for rural areas
ICS 03.080.01
A20
National Standards of People's Republic of China
Code of Service for Household Electrical Appliances in Rural Areas
2017-02-28 released
2017-09-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Directory
Preface III
1 Scope 1
2 normative reference document 1
3 Terms and definitions 1
4 basic requirements 3
5 Service Category 7
6 maintenance services 8
7 maintenance service procedures 9
8 maintenance service evaluation 9
Appendix A (Normative Appendix) Front Desk Service 10
Appendix B (Normative Appendix) on-site service 11
Reference 13
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and centralized by the Ministry of Commerce of the People's Republic of China.
The drafting unit of this standard. China Household Electrical Appliances Service Maintenance Association, Haier Group, Hisense Group Co., Ltd., Ningbo Han Electric Co., Ltd.
Division, Suning Appliance Co., Ltd., Bo Xihua home appliances services Jiangsu Co., Ltd., Guangdong Zhigao Air Conditioning Co., Ltd., with the shares
Co., Ltd. Multimedia Division, Shuaikang Group Co., Ltd.
The main drafters of this standard. Liu Xiumin, Guo Qubing, Liu Zhili, Yin Xia, Qi Yunshan, Cui Chengyuan, Shen Kaifeng, Chen Zhiqin, Ji Xiaojian,
Sun Xiaoshan, Shao Jiangchun, Cui Huifeng, Yu Jian, Li Fuquan.
Code of Service for Household Electrical Appliances in Rural Areas
1 Scope
This standard specifies the basic requirements, business items, procedures and evaluation contents of home appliance repair service in rural areas.
This standard applies to the rural areas engaged in home appliances disassembly and maintenance services at all levels of organizations, operators and practitioners of the business activities.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
GB/T 3787 Handheld power tools for the management, use, inspection and maintenance of safety technical regulations
GB 8877 Safety requirements for the installation, use and maintenance of electrical appliances for household and similar purposes
GB 9448 welding and cutting safety
GB/T 15624-2011 Service Standardization Work Guide
General rules for after - sales service of industrial products GB/T 16784
Industrial products - Service after - sales service - Part 2. Maintenance; GB/T 16784.2-1998
Code for Quality Management of Commodity Management Services
GB/T 17242 Complaint Handling Guide
Technical requirements for the conservation of toxic food
Measures and requirements for after - sales service of consumer goods GB/T
GB/T 19012 Quality Management Customer Satisfaction Organizational Handling Complaints Guide
Household and similar electrical appliances after - sales service - Part 1. General requirements GB/T 22766.1
Code for fire protection of building design GB 50016
Code of conduct for employees in the field of household and similar electrical appliance repair services QB/T 2837-2006
SB/T 10349 household appliance chain repair service organization grade rating specification
Code for rating of SB/T 10368 microcomputer and its peripheral equipment maintenance service
Specification for Customer Satisfaction Assessment for Electrical Services for Household and Similar Use
Part of the goods to replace the replacement of the provisions of the provisions of the goods (State Economic and Trade [1995] No. 458)
3 terms and definitions
The following terms and definitions apply to this document.
3.1
Rural areas
To produce agriculture (natural economy and the primary industry-based, including livestock, aquaculture, gardens, fruits and vegetables, etc.) production, while providing students
(Including some of the small industrial, processing, commercial, and small towns)
Residential area, etc.).
3.2
Home appliances householdelectronicandelectricalappliances
In the home or similar environment, to meet the daily life, entertainment and information consumption needs of the use of electronic appliances.
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