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GB/T 31386-2015: Specifications for outbound tour service by travel agency
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 31386-2015 | English | 259 |
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Specifications for outbound tour service by travel agency
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GB/T 31386-2015
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Basic data | Standard ID | GB/T 31386-2015 (GB/T31386-2015) | | Description (Translated English) | Specifications for outbound tour service by travel agency | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 12,183 | | Date of Issue | 2015-02-04 | | Date of Implementation | 2015-09-01 | | Quoted Standard | GB/T 15971-2010; GB/T 16766; GB/T 26359-2010; GB/T 31385-2015; LB/T 009-2011 | | Regulation (derived from) | National Standards Bulletin 2015 No. 4 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This Standard specifies the travel agencies organize outbound tourism activities should possess the requirements of product and service quality. This Standard applies to the territory of People's Republic of China Travel Service to provide outbound travel services. | GB/T 31386-2015: Specifications for outbound tour service by travel agency---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specifications for outbound tour service by travel agency
ICS 03.080
A12
National Standards of People's Republic of China
Travel outbound travel service specification
Issued on. 2015-02-04
2015-09-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 outbound tourism products 2
5 General requirements for the service provider 2
6 Service Special Requirements 6
7 Supervision and improvement of quality of service 7
References 8
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
The standard proposed by China National Tourism Administration.
This standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized.
This standard was drafted. National Tourism Administration Quality Management Department, Guangzhou GZL International Travel Service Co., Ltd.
The main drafters of this standard. Liren Zhi, Liu Shi Jun, Wang Liming, Liu Lili, Zhang Yuan, Cheng Hung, Zhu Shaodong, Yu Guohua, Zhao Zhi Zhong Ni,
Xiaohui Li.
Travel outbound travel service specification
1 Scope
This standard specifies the outbound travel agencies organize tours should have the product requirements and quality of service.
This standard applies to the territory of People's Republic of China Travel Service to provide outbound travel business.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 15971-2010 Specification Guide Service
GB/T 16766 Basic terms of tourism
GB/T 26359-2010 tourist bus facilities and service standards
GB/T 31385-2015 General Travel Services
LB/T 009-2011 Travel Inbound Tourism Services Specification
3 Terms and Definitions
GB/T 15971-2010, GB/T 16766 and GB/T 31385-2015 and established the following terms and definitions apply to this
file.
3.1
Tour outboundtravelservice
Made outbound tourism travel agency business qualifications according to the law.
3.2
Outbound tourism outboundtour
In team travel tour organized manner, to China announced on tours and excursions tourism destination country/region.
3.3
Tour Leaders outboundtourescort
Legally obtained qualification by tour delegate, plenipotentiary tour led tours of outbound tourism, travel and supervision outside the reception
Executive travel plan tour guides, etc., and provide tourists with immigration and other related services staff.
3.4
Outbound tourism products outboundtourproduct
Travel agents to provide outbound tourists tours and their corresponding services.
3.5
Travel documents tourcertification
Official passport and/or to and from Hong Kong and Macao/Taiwan passport.
3.6
Outbound tourism contract outboundtourcontract
Travel agents and outbound tourists (group) signed by both parties and compliance with contractual rights and obligations of both parties.
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