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GB/T 31385-2015: Service directives for travel agency
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 31385-2015 | English | 209 |
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Service directives for travel agency
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GB/T 31385-2015
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Basic data | Standard ID | GB/T 31385-2015 (GB/T31385-2015) | | Description (Translated English) | Service directives for travel agency | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 10,111 | | Date of Issue | 2015-02-04 | | Date of Implementation | 2015-09-01 | | Quoted Standard | GB/T 15971; GB/T 16766; GB/T 19001; GB/T 26359 | | Regulation (derived from) | National Standards Bulletin 2015 No. 4 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This Standard specifies general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements. This Standard applies to all domestic travel business travel People's Republic of China to offer. | GB/T 31385-2015: Service directives for travel agency---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Service directives for travel agency
ICS 03.200
A12
National Standards of People's Republic of China
General Travel Service
Issued on. 2015-02-04
2015-09-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Preface Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 2 General requirements
5 2 Tourism Products
6 Sales 4
7 Travel Service Implementation 5
Tourism Service Quality Management 8 6
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
The standard proposed by China National Tourism Administration.
This standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized.
This standard was drafted. National Tourism Administration Quality Management Department, China CYTS Tours Holding Co., Ltd.
The main drafters of this standard. Liren Zhi, Liu Shi Jun, Wang Liming, Liu Lili, Zhang Yuan, Yin happiness, Wang Lei, Zhang, Yu Liang Bin, Sun Haitao.
General Travel Service
1 Scope
This standard establishes general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements.
This standard applies to all domestic travel business travel People's Republic of China provides.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 15971 guide service specification
GB/T 16766 Basic terms of tourism
GB/T 19001 Quality Management System Requirements
GB/T 26359 tourist bus facilities and service standards
3 Terms and Definitions
GB/T 16766 and established the following terms and definitions apply to this document.
3.1
Tourism tour
Tourists often leave the residence, to the temporary stay in a tourist destination and the place of sex in different places, and temporary enjoyment of
The main features of the various activities.
3.2
Travel travelagency
Provide tourists with travel-related services, to carry out domestic tourism, inbound tourism business or outbound tourism business, and the exercise of independent verification
Operators of the enterprise.
3.3
Tourists tourist
Tourism demand for the product and the recipient.
3.4
Tourism products tourproduct
Travel sales to tourists in tourist attractions, tourism facilities and planning arrangements for the tours or projects mainly composed of, as well as attached
Of its ancillary services on.
3.5
Domestic tourism domestictour
Travel agencies organized travel within the territory of People's Republic of China conducted.
3.6
Outbound tourism outboundtour
Travel organizations to team travel mode, go to China announced on tours and excursions tourism destination country/region.
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