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GB/T 28827.4-2019: Information technology service -- Operations and maintenance -- Part 4: Service requirements for data center
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Information technology service -- Operations and maintenance -- Part 4: Service requirements for data center
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GB/T 28827.4-2019
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Basic data | Standard ID | GB/T 28827.4-2019 (GB/T28827.4-2019) | | Description (Translated English) | Information technology service -- Operations and maintenance -- Part 4: Service requirements for data center | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L77 | | Classification of International Standard | 35.080 | | Word Count Estimation | 54,556 | | Date of Issue | 2019-08-30 | | Date of Implementation | 2020-03-01 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 28827.4-2019: Information technology service -- Operations and maintenance -- Part 4: Service requirements for data center
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Information technology service - Operations and maintenance - Part 4. Service requirements for data center
ICS 35.080
L77
National Standards of People's Republic of China
Information technology service operation and maintenance
Part 4. Data Center Service Requirements
Part 4. Servicerequirementsfordatacenter
Published on.2019-08-30
2020-03-01 implementation
State market supervision and administration
China National Standardization Administration issued
Content
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and definitions, abbreviations 1
3.1 Terms and Definitions 1
3.2 Abbreviations 3
4 data center operation and maintenance objects and content 4
4.1 Overview 4
4.2 Data Center Operation and Maintenance Object 5
4.3 Data Center Operation and Maintenance Content 6
5 Data Center Operation and Maintenance Management Requirements 7
5.1 Data Center Operation and Maintenance Management Framework 7
5.2 Target Management 8
5.3 Service Control 9
5.4 Fault Management 11
5.5 Data Protection 11
5.6 Security Management 12
Appendix A (informative) Recommendations for data center operations and maintenance personnel 14
Appendix B (informative) Data Center Operation and Maintenance Tool Recommendation 16
Appendix C (informative) Data Center Operation and Maintenance Service Document Example 17
C.1 Overview 17
C.2 Routine Report 17
C.3 Incident Report 17
C.4 Fault Summary Report 18
C.5 Release Checklist 18
C.6 Emergency Plan 19
Appendix D (informative) Data Center Operation and Maintenance Delivery Content 20
D.1 Computer Room Infrastructure 20
D.2 Physical Resources 26
D.3 Virtual Resources 32
D.4 Platform Resources 38
D.5 Application 43
D.6 Data 45
Reference 48
Foreword
GB/T 28827 "Information Technology Service Operation and Maintenance" is divided into six parts.
--- Part 1. General requirements;
--- Part 2. Delivery specifications;
--- Part 3. Emergency response specifications;
--- Part 4. Data Center Service Requirements;
--- Part 5. Desktop and peripheral equipment service requirements;
--- Part 6. Application System Service Requirements.
This part is the fourth part of GB/T 28827.
This part is drafted in accordance with the rules given in GB/T 1.1-2009.
This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28).
This section drafted by. Guangzhou Nantian Computer System Co., Ltd., Shanghai Soft China Information Technology Co., Ltd., Golden Tax Information Technology Service Unit
Co., Ltd., Neusoft Cloud Technology Co., Ltd., China Electronics Technology Standardization Research Institute, Digital China System Integration Service Co., Ltd., Guangzhou
Zhongnan Civil Aviation Communication Network Technology Co., Ltd., China Construction Bank Co., Ltd. Guangzhou Branch, Shanghai State-owned Assets Information
Xin, Shanghai Youfu Network Co., Ltd., Kunming University of Science and Technology, Sichuan Yicheng Zhixun Technology Co., Ltd., China Software Testing Center, Shanghai
Hanwei Information Technology Co., Ltd., Yunnan Power Grid Co., Ltd. Information Center, Guangzhou UnionPay Network Payment Co., Ltd., Shanghai Shangke Information
Technology Research Institute, Shanghai Computer Software Technology Development Center, Weirui Information Technology (China) Co., Ltd., China Mobile Communications Group, Guangdong
Company, Guangdong Nanyue Bank Co., Ltd., Industrial Bank Co., Ltd., Sichuan Sanhai Century Information Technology Co., Ltd., Beijing Middle
Kexianlu Consulting Service Co., Ltd., Beijing Yinxin Changyuan Technology Co., Ltd., Beijing Rongzhilian Technology Co., Ltd., Beijing Dexin
Yongdao Information Technology Service Co., Ltd., Kunming Smart City Construction Investment Co., Ltd.
The main drafters of this section. Fan Yong, Song Jundian, Xiong Jianwei, Jiang Nan, Zhou Ping, Zhao Yuxiang, Duan Peichao, Liu Jie, Wang Yuying, Du Yuan, Song Yi,
Zhang Jun, Zhou Wei, Ma Lie, Zhang Shuling, Chen Hongfeng, Xiang Huawei, Xiao Xinhua, Zhu Dongliang, Zhu Jiang, Yin Xing, Lu Feng, Shao Tonglin, Fu Junhuan, Xie Dongmei,
Xiong Yuntao, Hou Yuxin, Huang Yusha, Yang Lin, Lin Yuezhang, Chen Ming, Tang Wei, Zhao Guangtao, Chen Yang, Guo Hao, Yang Quan, Cha Hongjun, Wang Meng, Liu Hanhua,
Yin Zhengru, Ma Tengjiang, Li Haoyu.
Information technology service operation and maintenance
Part 4. Data Center Service Requirements
1 Scope
This part of GB/T 28827 proposes the data center operation and maintenance (referred to as. operation and maintenance) management framework, which stipulates the data center operation dimension.
Objects, delivery content, and management requirements.
This section applies to data center operations and maintenance related parties.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1. General requirements
GB/T 28827.2-2012 Information technology service operation and maintenance - Part 2. Delivery specification
GB/T 28827.3-2012 Operation and maintenance of information technology services - Part 3.
GB/T 29264-2012 Information Technology Service Classification and Code
3 terms and definitions, abbreviations
3.1 Terms and definitions
Defined by GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and GB/T 29264-2012
And the following terms and definitions apply to this document.
3.1.1
Data center datacenter
Site (computer room), computer room infrastructure, information system hardware (physical and virtual resources), software and information resources designed according to specific processes
A collection of sources (data) and corresponding regulations.
Note 1. The data center site and computer room infrastructure can refer to GB/T 2887-2011.
Note 2. The data center site, computer room infrastructure, related environment and personnel safety requirements can refer to GB/T 9361-2011, GB/T 24001-2016
And GB/T 28001-2011.
Note 3. Data centers can be centralized or decentralized for unified configuration and scheduling of information technology resources.
Note 4. The data center provides the basic operating environment of the business system and the physical and virtual network, server and other computing resources and storage resources, and output applications.
Service and data services.
3.1.2
Business system
By computer hardware (physical and virtual resources), network and communication equipment, computer software, information resources, information users and regulatory groups
A human-machine integrated system for the purpose of collecting (or acquiring), processing, storing, and distributing information.
Note 1. The purpose of the business system is to digitize the business process by means of information technology, support enterprise management, and realize enterprise value.
Note 2. The business system consists of one or more applications.
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