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GB/T 28827.3-2012: Information technology service -- Operation and maintenance -- Part 3: Emergency response specification
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 28827.3-2012 | English | 419 |
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Information technology service -- Operation and maintenance -- Part 3: Emergency response specification
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GB/T 28827.3-2012
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Basic data | Standard ID | GB/T 28827.3-2012 (GB/T28827.3-2012) | | Description (Translated English) | Information technology service -- Operation and maintenance -- Part 3: Emergency response specification | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L77 | | Classification of International Standard | 35.080 | | Word Count Estimation | 18,142 | | Quoted Standard | GB/T 28827.1-2012 | | Regulation (derived from) | National Standards Bulletin 2012 No. 28 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the basic activities of emergency response procedures and tasks. This section applies to guidance in economic construction, social management and public services, and production and management information systems and other areas im | GB/T 28827.3-2012: Information technology service -- Operation and maintenance -- Part 3: Emergency response specification
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Information technology service Operation and maintenance Part 3. Emergency response specification
ICS 35.080
L77
National Standards of People's Republic of China
IT Operation and Maintenance Services
Part 3. Emergency Response Specification
Part 3. Emergencyresponsespecification
Issued on. 2012-11-05
2013-02-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Emergency Response Process Overview 1
5 Emergency Preparedness 2
6 monitoring and early warning 4
7 6 emergency
8 summarizes improvements 8
Appendix A (informative) Guide 10 division-level emergencies
Annex B (informative) all stages of emergency response work content and daily work, fault response, focusing on time to protect different types of living
Correspondence between moving 12
References 13
Foreword
GB/T 28827 "IT service operation and maintenance" is divided into six sections.
--- Part 1. General requirements;
--- Part 2. Delivery specification;
--- Part 3. Emergency Response Specification;
--- Part 4. Data center service standards;
--- Part 5. Desktop and peripherals service specification;
--- Part 6. Application service specification.
This section GB/T Part of 328,827.
This section drafted in accordance with GB/T 1.1-2009 given rules.
Please note that some of the content of this document may involve patents. Release mechanism of the present document does not assume responsibility for the identification of these patents.
This part of the National Information Technology Standardization Technical Committee (SAC/TC28) and focal points.
This section is drafted. Taiji Computer Co., Ltd., Shandong Inspur Software Industry Co., Ltd., Neusoft Group Co.
Ltd., China Electronics Standardization Institute, Digital System Integration Service Co., Ltd., Beijing city letter Digital Technology Co.,
Secretary, Chengdu QinZhi Digital Technology Co., Ltd. Wuhan sunflowers network security maintenance, Chengdu Application of Information Technology Development Center, Wan
Ltd. of information.
The main drafters of this section. Fan Kai, Zhang Fan, Pan Chunfeng, Ma Ying Kai, Chen Qiang, Wang Zhipeng, Lu Bai, Li, Liu Ling Zemin, Chen Tao,
Yang Kai Li, Gu Jun.
Introduction
With the depth of various industries, working in various fields of information technology, more and more of the information system into operation and maintenance phase. However, provided
Various organizations ability level of operation and maintenance services is uneven, the demand side, the lack of a method for evaluating or selecting suppliers, tools and specifications.
GB/T 28827 "Information Technology Services Operation and Maintenance" provides operation and maintenance services to provide IT organizations should have the ability to service
Delivery form and content, as well as operation and maintenance services in emergency response procedures and management methods. The relationship between the various parts shown in Fig.
FIG. 1 GB /relationship between the various parts T 28827
This section presents the basic process of emergency response, as well as process management requirements, aims to enhance the emergency response capacity of the organization, early discovery
Problems, solve the problem and reduce the adverse effects of the emergency event may bring.
The present part of emergency response involved are different. In general, the former is mainly related to IT services; and
The latter mainly related to natural disasters, accidents, disasters, public health incidents and social safety incidents and other emergencies to deal with business areas.
This section does not involve the construction of information systems, but in the information systems operation and maintenance phase, through the implementation of the emergency response, the feedback system can
Results, and constantly adapting to the system of business development, to guide the development of information systems to improve and upgrade work.
Section 4 of this chapter presents the process of operation and maintenance services in the emergency response, the process is divided into four main stages, and each stage
Work content are described.
Chapter 5 of this section sets out requirements for emergency preparedness work phase.
Chapter 6 of this section specifies the requirements for monitoring and early warning work phase.
Chapter 7 provisions of this part of the job requirements for emergency response phase.
Chapter 8 summarizes the provisions of this part of the job requirements to improve the stage.
Appendix A of this part of the emergencies division level elements and grading procedures.
Appendix B of this part of the work content of each stage of the emergency response and daily work, fault response, focusing on security and other different periods
Correspondence between the type of activity.
IT Operation and Maintenance Services
Part 3. Emergency Response Specification
1 Scope
This section GB/T 28827 specifies the basic activities and tasks of emergency response procedures.
This section applies to maintenance guidance in economic construction, social management and public services and other areas of production and business critical information systems run
Implementation and management of emergency response.
This section also applies to organizations to meet emergency response needs to carry out the implementation of information systems to improve and upgrade work.
This section does not apply to telecommunications infrastructure and telecommunications business systems operation and maintenance.
2 Normative references
The following documents for the application of this document is essential, dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 28827.1-2012 Information Technology Services Operation and Maintenance - Part 1. General requirements
3 Terms and Definitions
GB/T 28827.1-2012 and as defined in the following terms and definitions apply to this document.
3.1
Focus sessions guarantee importantperiodassurance
Improve service levels to ensure a period of time to carry out important activities or focus on business activities and the measures taken.
3.2
Emergencies emergencyevent
Result or will result in the operation and maintenance service object outages, reduce operational quality, and the need to safeguard the implementation of key period of the event.
3.3
Emergency Response emergencyresponse
Organization for the prevention, monitoring, disposal and management of the emergency measures taken events and activities.
4 Emergency Response Process Overview
Stage process of division 4.1 Emergency Response
This section operation and maintenance services in the emergency response process is divided into four main phases. emergency preparedness, monitoring and early warning, emergency response and
Summarizes improvements. as shown in picture 2.
2 operation and maintenance services for emergency response process
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