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GB/T 28220-2023 English PDF

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GB/T 28220-2023: Public library service specifications
Status: Valid

GB/T 28220: Evolution and historical versions

Standard IDContents [version]USDSTEP2[PDF] delivered inStandard Title (Description)StatusPDF
GB/T 28220-2023English319 Add to Cart 4 days [Need to translate] Public library service specifications Valid GB/T 28220-2023
GB/T 28220-2011English519 Add to Cart 3 days [Need to translate] Public library service specifications Obsolete GB/T 28220-2011

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Basic data

Standard ID GB/T 28220-2023 (GB/T28220-2023)
Description (Translated English) Public library service specifications
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A14
Classification of International Standard 01.140.20
Word Count Estimation 16,138
Date of Issue 2023-03-17
Date of Implementation 2023-07-01
Older Standard (superseded by this standard) GB/T 28220-2011
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 28220-2023: Public library service specifications

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS01:140:20 CCSA14 National Standards of People's Republic of China Replacing GB/T 28220-2011 Public library service specification Released on 2023-03-17 2023-07-01 implementation State Administration for Market Regulation Released by the National Standardization Management Committee

table of contents

Preface I Introduction II 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 General 2 5 Service Resources 2 5:1 Facilities and equipment 2 5:2 Human resources 4 5:3 Literature Information Resources 4 6 Service Effectiveness 5 6:1 Service Capability 5 6:2 Service Efficiency 6 7 Service Marketing 8 7:1 Promotion 8 7:2 Collection reveal 8 7:3 Guidance mark 8 7:4 Service Notice 9 7:5 Asset disclosure and annual report system 9 8 Service Monitoring and Evaluation 9 8:1 Monitoring and Evaluation 9 8:2 Public Satisfaction Survey 9 Reference 11

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting: This document replaces GB/T 28220-2011 "Public Library Service Specification": Compared with GB/T 28220-2011, except for structural adjustment In addition to editorial changes, the main technical changes are as follows: a) Changed "deposited copy" to "deposited publication" and changed its definition (see 3:6, 3:6 of the:2011 edition); b) Added the term and definition of "reader" (see 3:7); c) Changed "computer" to "electronic terminal equipment" and changed its indicator value (see 5:1:3:1, 5:1:3:1 of the:2011 edition); d) Changed "information node" to "wireless network access" and changed its expression (see 5:1:3:3, 5:1:3:3 of the:2011 edition); e) Changed the indicator value of "number of personnel" (see 5:2:3, 5:2:3 of the:2011 edition); f) Added the specific elements of "Document Information Collection Principles" (see 5:3:1:1, 5:3:1:1 of the:2011 edition), and changed the "Library Collection Document Information" Change the expression and index value of "total amount of interest" (see 5:3:1:2, 5:3:1:2 of the:2011 edition), change "deposit copy" to "deposit and publish "thing" and changed its expression (see 5:3:2, 5:3:2 of the:2011 edition); g) Added "self-service" and "digital service" (see 6:1:4, 6:1:5), and deleted "remote service" (see 6:1:4 of the:2011 edition); h) Added the specific mode of "headquarters and branch library services" about county-level, city-level, and provincial-level public libraries to carry out headquarter and branch library services (see 6:1:7); i) Added "Service Response Time" and specific elements and indicators (see 6:2:2), changed "Closed Shelf Document Acquisition Time" and "Document Provided "Response time" and "response time for reference consultation" are components of "service response time" (see 6:2:2:1, 6:2:2:3, 6:2:2:4, 6:2:2, 6:2:7, 6:2:8 of the:2011 edition); j) Added "Collection Utilization" and its specific elements and indicators (see 6:2:4), and changed "Collection Loan Amount" and "Per Capita Loan Amount" to The elements of "collection usage" (see 6:2:4:1, 6:2:4:2, 6:2:4, 6:2:5 of the:2011 edition); "Usage" is "digital resource usage" and is used as a component of "collection usage" (see 6:2:4:3, 6:2:6 of the:2011 edition); k) Added the "volume of reading promotion activities" and its specific elements and indicators (see 6:2:5); l) Changed the expression of "service promotion" and the sequence of related elements (see Chapter 7, Chapter 7 of the:2011 edition), and added "assets Disclosure and annual report system" (see 7:5); m) Changed the expression of "service monitoring and feedback" and the expression of related elements (see Chapter 8, Chapter 8 of the:2011 edition); n) Added "References" (see References): Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed by the Ministry of Culture and Tourism of the People's Republic of China: This document is under the jurisdiction of the National Library Standardization Technical Committee (SAC/TC389): This document was drafted by: Shanghai Library (Shanghai Institute of Science and Technology Information), Zhejiang Library, Gansu Provincial Library, Changchun City Library Library, Guangzhou Library, Shanghai Library Industry Association: The main drafters of this document: Chen Chao, Ma Chun, Zhou Yuhong, Jin Xiaoming, Ge Jing, Jin Wugang, Chen Shunzhong, Qu Yun, Fan Jiayi, Hu Dong, Chen Jun, Xie Qun, Fang Jiazhong: The release status of previous versions of this document and the documents it replaces are as follows: ---First published as GB/T 28220-2011 in:2011; --- This is the first revision:

Introduction

In recent years, the Law of the People's Republic of China on the Protection of Public Cultural Services and the Law of the People's Republic of China on Public Libraries have been promulgated and implemented successively: It puts forward higher requirements for the standardization of public library management, service and business: Therefore, further revisions to GB/T 28220-2011 order perfect: Public library service specification

1 Scope

This document specifies the general principles, service resources, service efficiency, service marketing, service supervision and evaluation of public library services: This document applies to the service provision of public libraries above the county level: Various public libraries established by townships (streets) and social forces and And grass-roots service points of various public libraries established by villages (communities) and social forces are implemented as a reference:

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text: Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document: GB/T 10001:1 Graphic symbols for public information - Part 1: General symbols GB/T 13191 Information and Literature Library Statistics GB/T 31015 Design and Setup Principles of Public Information Guidance System Based on Barrier-free Requirements GB 37487 Hygienic management norms in public places GB 50763 Barrier-free design specification JGJ38-2015 Library Architectural Design Code WH/T 47 Statistical Specifications for Library Digital Resources WH/T 71 Library Reference Service Specifications WH/T 76 General Technical Specifications for On-board Devices of Mobile Book Carts

3 Terms and Definitions

The following terms and definitions apply to this document: 3:1 public library public library It is open to the public free of charge, collects, organizes, and preserves literature information and provides inquiry, borrowing, and related services to carry out social education: A total of cultural facilities: Note: In this document, provincial libraries include provincial (autonomous regions, municipalities directly under the central government), sub-provincial cities (cities with separate planning) public libraries; municipal libraries include prefectural (city, region, league, State)-level public libraries; county-level libraries include county (city, district, autonomous county, banner)-level public libraries: 3:2 public library service public library service The public library (3:1) satisfies the growing knowledge, information and related needs of the public through its service resources (3:3) and its own professional capabilities: Jobs that require cultural activities: 3:3 service resources serviceresources Various material elements such as material resources, manpower, and financial resources owned by public libraries (3:1) in the process of carrying out services:

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