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GB/T 27768-2011: Social insurance services -- General principles
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Social insurance services -- General principles
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GB/T 27768-2011
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Basic data | Standard ID | GB/T 27768-2011 (GB/T27768-2011) | | Description (Translated English) | Social insurance services -- General principles | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A11 | | Classification of International Standard | 03.060 | | Word Count Estimation | 11,173 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-02-01 | | Quoted Standard | GB/T 17242; GB/T 19038; GB/T 19039 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the basic principles of social insurance services, as well as service system, service support, service delivery, service monitoring, evaluation and improvement of the basic requirements. This standard applies to all levels of the social insurance agency service activities. Social insurance department shall appoint, authorize, commission, as well as social insurance agencies commissioned to provide social insurance service agencies may refer to the application. | GB/T 27768-2011: Social insurance services -- General principles---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Social insurance services. General principles
ICS 03.060
A11
National Standards of People's Republic of China
General Social Insurance Services
Issued on. 2011-12-30
2012-02-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
The standard proposed by Human Resources and Social Security Ministry.
This standard by the National Social Insurance Standardization Technical Committee (SAC/TC474) centralized.
This standard is mainly drafted by. Human Resources and Social Insurance Social Security Administration Center, Shanghai Medical Insurance Management Services
Heart, Shanghai Institute of Standardization, the social insurance fund management center in Tianjin, Jilin Province Administration of social insurance, social security, Shaanxi Province
Bureau of Hunan Province medical injury Maternity Insurance Management Service, Suzhou City, the social insurance fund management center, Huzhou City Medical Insurance Board.
The main drafters of this standard. Wang shipping, Han Xue-lei, Yunfei, Gong Yi Chun, according to Yan Shaoqing, Hietzing students, Xu Yuanming, Gao Xu, Qiao Jingwen, Wang Weiguo,
Liu Yunliang, Zong Ying, Tang Guangfu.
Introduction
Social Insurance Services is part of the government's public service is an important part of building a service-oriented government. Adapt to China's social insurance system
Need considerable degree of development, adhere to the "people-oriented" service concept, to achieve "record life, protect life, service life" service goals, pushing
Into standardized construction and standardized management of social insurance services, improve service quality and efficiency of social insurance, social insurance services to meet the public
Demand is an important task and responsibility at all levels of social insurance agencies.
This standard is one standard system of social insurance important basic standards, improve the social security system has a standard and important guide
Role model to regulate social insurance management services, improve public services have practical significance.
General Social Insurance Services
1 Scope
This standard specifies the basic principles of social insurance services, as well as the service system, service support, service delivery, service monitoring, evaluation and improvement
Into basic requirements.
This standard applies to service activities at all levels of social insurance agencies. Social security administrations designated by law, authorize, commission, and
Social insurance agencies commissioned to provide social insurance services agencies can refer applications.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 17242 Guidelines for complaints handling
GB/T 19038 Customer Satisfaction Evaluation Model and Method Guide
GB/T 19039 General customer satisfaction survey
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Social Insurance socialinsurance
Through national legislation, and more channels to raise funds for the insured object provided by law in old age, illness, injury, unemployment, maternity, etc.
Material assistance, access to basic living guarantee social security system.
NOTE. social insurance including basic pension insurance, basic medical insurance, industrial injury insurance, unemployment insurance and maternity insurance.
3.2
Social insurance agencies socialinsuranceagency
Assume operation and management of social insurance, handling affairs and social security services and other public service management and organizational responsibilities established by law.
3.3
Social insurance services socialinsuranceservices
Insurance registration for social insurance agency services provided by the object, the interests of the recording, the premium collection, payment of benefits, the relationship between the transfer continue, files
Use case, advisory services and other activities.
4 Basic Principles
4.1 legal compliance
According to the social insurance law, regulations, rules and policies for social insurance services, the exercise of the right terms of reference given by the State, Victoria
Protect the legitimate rights and interests of the public service objects.
4.2 Specification fair
According to the social insurance regulations and procedures, fair and equitable treatment of clients. Norms of social insurance acts provide standardized and unified
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