Search result: GB/T 26356-2010
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The requirements of service quality in tourist shopping spot
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GB/T 26356-2010
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| Standard ID | GB/T 26356-2010 (GB/T26356-2010) | | Description (Translated English) | The requirements of service quality in tourist shopping spot | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 16,183 | | Date of Issue | 2011-01-14 | | Date of Implementation | 2011-06-01 | | Quoted Standard | GB 2894; GB 5296.3; GB 5296.4; GB 5296.5; GB 7718; GB/T 10001.1; GB/T 10001.2; GB/T 10001.5; GB 13432; GB/T 17217; GB/T 19001; QB/T 2673 | | Issuing agency(ies) | Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China; Standardization Administration of China | | Summary | This standard specifies the quality of service requirements of tourism shopping and tourist shopping grading assessment basis and conditions. This standard applies to all types of store operations in the tourism sites. |
GB/T 26356-2010
The requirements of service quality in tourist shopping spot
ICS 03.200
A12
National Standards of People's Republic of China
Quality requirements for travel shopping
2011-01-14 release
2011-06-01 Implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Directory
Preface I
Introduction II
1 range 1
2 normative reference document 1
3 Terms and definitions 1
Classification and basis of tourist shopping
5 basic requirements 2
Classification of Level 6
7 travel goods requirements 4
8 safety management requirements 5
Appendix A (Normative Appendix) Schedule of Quality of Service for Tourist Shopping
Preface
Appendix A of this standard is a normative appendix.
This standard is proposed by the National Tourism Administration.
This standard by the National Tourism Standardization Technical Committee.
The drafting of this standard. Zhejiang Provincial Tourism Standardization Technical Committee, Zhejiang Provincial Tourism Bureau, Yiwu City Tourism Bureau, Zhejiang University.
The main drafters of this standard. Lin Zhenhua, Lin Aiyu, Zhou Jinjie, Li Renzhi, Liu Shijun, Wang Rongshan, Wang Liming, Liu Lili, Zhang Yuan.
This standard participates in the drafters. Zhu Hongwei, Ruanhouren, Chen Ming, Li Weigang.
introduction
Tourism shopping is an important part of the six basic elements of tourism, tourism development can not be ignored. On the tourist shopping
Standardized management is conducive to improving the various places of tourism shopping, improve the level of tourism shopping services, regulate the tourism shopping market order,
Reasonable guide tourism consumption, enhance the proportion of shopping revenue in the total benefit of tourism and status.
Quality requirements for travel shopping
1 Scope
This standard stipulates the basis and conditions for the quality of service requirements of tourist shopping places and the classification of tourism shopping places.
This standard applies to all kinds of places in the tourism commodity shopping business.
2 normative reference documents
The terms contained in the following documents are the terms of this standard by reference to this standard. Any date that references the date of the document
All subsequent amendments (excluding corrigenda) or revisions do not apply to this standard, however, it is encouraged to enter into an agreement under this International Standard
The parties study whether the latest versions of these files can be used. For undated references, the latest edition applies to this standard.
GB 2894 Safety signs and guidelines for their use
GB 5296.3 Consumer Goods Instructions Cosmetics Universal Labels
GB 5296.4 Instructions for the use of consumer goods Textiles and clothing
GB 5296.5 Instructions for the use of consumer products - Part 5. Toys
General rules for pre - packaged food
GB/T 10001.1 Common information for symbols - Symbols - Part 1. Generic symbols
GB/T 10001.2 Public information graphic symbols for symbols - Part 2. Travel and leisure symbols
GB/T 10001.5 Public information for symbols - Symbols - Part 5. Shopping symbols
General rules for food labeling for pre - packaged special dietary foods
Safety standard for urban public toilets GB/T 17217
GB/T 19001 quality management system requirements
QB/2673 footwear product identification
3 terms and definitions
The following terms and definitions apply to this standard.
3.1
Tourist goods touristcommodity
Tourists in the tourism process to buy, with a certain characteristics of physical goods.
3.2
Tourist shopping touristshopping
The economic and cultural behavior of the tourism products purchased during the tour, and the sum of the behaviors associated with it.
3.3
Tourist shopping place touristshoppingspot
Mainly for the team to provide services for tourists shopping places.
Classification and Basis of Tourism Shopping Place
4.1 Classification
Tourism shopping is divided into two levels, from low to high for the tourist shopping recommended points and travel shopping demonstration sites.
4.2 basis
Classification of tourism shopping to the overall layout, service facilities, service quality, safety management, commodity requirements as the basis. See attached
Record A.
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