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GB/T 26355-2010: Guidelines for service in tourist attractions
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 26355-2010 | English | 279 |
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Guidelines for service in tourist attractions
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GB/T 26355-2010
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Basic data | Standard ID | GB/T 26355-2010 (GB/T26355-2010) | | Description (Translated English) | Guidelines for service in tourist attractions | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 12,155 | | Date of Issue | 2011-01-14 | | Date of Implementation | 2011-06-01 | | Quoted Standard | GB 5749; GB/T 10001.1; GB/T 10001.2; GB 16153; GB/T 16767; GB/T 16868; GB/T 18971; GB/T 18973 | | Regulation (derived from) | National Standard Approval Announcement 2011 No.133 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the basic content services to tourist attractions, constituent elements and quality requirements. This standard applies to the reception of foreign tourists of different types of tourist attractions, including the natural landscape, cultural landscape and man-made landscape -oriented tourist attractions in contact with the tourist service jobs. | GB/T 26355-2010: Guidelines for service in tourist attractions---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Guidelines for service in tourist attractions
ICS 03.080
A12
National Standards of People's Republic of China
Tourist attractions service guide
2011-01-14 release
2011-06-01 Implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Foreword
This standard is proposed by the National Tourism Administration.
This standard by the National Tourism Standardization Technical Committee.
The drafting unit of this standard. Planning and Finance Department of National Tourism Administration, Tourism Research Institute of Beijing Second Foreign Language Institute,
Tourist Information Center.
The main drafters of this standard. Zhang Lingyun, Wu Wenxue, Peng Deecheng, Dou Qun, Panxiao Peng, Wang Xiaoyu, Wei Lizhong, Zhu Lirong, Li Jianing.
Introduction
The purpose of this standard is to standardize the service of tourist attractions, improve the quality of service, maintain the legitimate rights and interests of tourist attractions and tourists,
Tourism scenic service level, and guide the healthy development of tourism scenic service industry.
Tourist attractions service guide
1 Scope
This standard specifies the basic content, constituent elements and quality requirements of the tourist area service.
This standard applies to the reception of different types of tourist attractions at home and abroad, including the natural landscape, cultural landscape and artificial landscape
The main tourist attractions in contact with the tourist service positions.
2 normative reference documents
The following standard terms are incorporated by reference in this standard as provisions of this standard. Whichever is the date of the reference file, which is followed by all
The amendments (not including corrigenda) or revisions do not apply to this standard, however, the parties that encourage the agreement under this standard are
No use of the latest version of these files. For undated references, the latest edition applies to this standard.
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GB 16153 restaurant (restaurant) health standards
GB/T 16767 Amusement Park (Field) Safety and Service Quality
Code for Quality Management of Commodity Operation
General rules for tourism planning
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3 terms and definitions
The following terms and definitions apply to this standard.
3.1
Tourist attractions touristattraction
To meet the purpose of travel for the main function (including visits to tour, aesthetic experience, leisure, recreational fitness, etc.), and have the corresponding
Travel service facilities, providing independent management areas for the corresponding travel services. The management area should have a unified management and a clear geographical area
range.
3.2
Tourist attractions service touristattractionservice
Managers and employees with a certain degree of tourism resources (environment), tourism services and facilities through a certain means to provide visitors with a variety of straight
Access and indirect convenience benefits, to meet their travel needs of the process and results.
3.3
Quality of service
The service can meet the sum of the characteristics and characteristics of the requirements and potential needs, that is, the degree to which the service work can meet the needs of the service provider.
Is the minimum level of service provided by the firm to satisfy the target customer, and is the degree of coherence of the enterprise to maintain this scheduled service level.
4 quality management requirements
4.1 General requirements
4.1.1 Tourism scenic management should develop a "quality of service manual", a clear quality of service policy, purpose. Indicating the quality of service and quality of service
The basic attitude of management, the commitment to the quality of service and the realization of service quality commitment and objectives of the main methods and measures.
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