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GB/T 25341.2-2019: Quality of railway passenger transport service -- Part 2: Service process
Status: Valid GB/T 25341.2: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 25341.2-2019 | English | 279 |
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Quality of railway passenger transport service -- Part 2: Service process
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GB/T 25341.2-2019
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| GB/T 25341.2-2010 | English | 239 |
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Quality of railway passenger service -- Part 2: On board
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GB/T 25341.2-2010
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PDF similar to GB/T 25341.2-2019
Basic data | Standard ID | GB/T 25341.2-2019 (GB/T25341.2-2019) | | Description (Translated English) | Quality of railway passenger transport service -- Part 2: Service process | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.220.30 | | Word Count Estimation | 14,141 | | Date of Issue | 2019-12-10 | | Date of Implementation | 2020-07-01 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 25341.2-2019: Quality of railway passenger transport service -- Part 2: Service process---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Quality of railway passenger transport service--Part 2. Service process
ICS 03.220.30
A12
National Standards of People's Republic of China
Replaces GB/T 25341.2-2010
Quality of railway passenger transport services
Part 2. service process
2019-12-10 release
2020-07-01 implementation
State Administration of Market Supervision
Published by the National Standardization Management Committee
Contents
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Service environment and facilities 2
4.1 General requirements 2
4.2 Station service environment and facilities 2
4.3 Train service environment and facilities 4
5 Service links 4
5.1 General requirements 4
5.2 Ticket services 5
5.3 Inbound service 5
5.4 Waiting service 5
5.5 Platform Services 5
5.6 Baggage transportation services 5
5.7 Train services 6
5.8 Outbound Services 6
6 Emergency and Remedial Services 6
Appendix A (Normative Appendix) Electronic Display Information Requirements 7
Reference 8
Foreword
GB/T 25341 Quality of Railway Passenger Transport Services is divided into the following sections.
--- Part 1. General;
--- Part 2. Service process;
This part is the second part of GB/T 25341.
This section is drafted in accordance with the rules given in GB/T 1.1-2009.
This section replaces GB/T 25341.2-2010 "Quality of Railway Passenger Transport Service Part 2. Trains", and GB/T 25341.2-
Compared with.2010, the main technical changes in addition to editorial changes are as follows.
--- Deleted the management content of the enterprise's internal operations (see 5.7, 7.5, 8.2, 8.3, 8.13, 9.5 of the.2010 version);
--- Added relevant requirements for video surveillance (see 4.1);
--- Added relevant requirements for the station square (see 4.2.2);
--- Added requirements for the configuration of automatic vending/ticketing machines (see 4.2.2.5, 4.2.3.3);
--- Added requirements for multimedia advertising restrictions (see 4.2.3.1);
--- Increased requirements for maternity and baby facilities and equipment in waiting areas (see 4.2.3.4);
--- Added relevant requirements for convenient transfers (see 4.2.3.5, 5.5.3);
--- Increased the relevant requirements regarding the limit of overstaffing (see 5.2.1);
--- Added relevant requirements for ticket real-name system (see 5.2.2, 5.3.1);
--- Added requirements for train changes, rebooking, and refunds during outages (see 5.2.5);
--- Increased the requirements for reporting loss reporting services (see 5.2.4, 5.8.2);
--- Added relevant requirements for pit stop security inspection (see 5.3.1, 5.3.2, 5.3.3, 5.3.4);
--- Added platform service part (see 5.5);
--- Increased requirements for emergency remedial services (see Chapter 6).
This section is proposed and managed by the National Railway Administration.
This section was drafted. China National Institute of Standardization, China Railway Corporation Passenger Transport Department, China Railway Xi'an Bureau Group Co., Ltd., China
Railway Shanghai Bureau Group Co., Ltd.
The main drafters of this section. Yang Shuo, Cao Lili, Chen Ziding, Liu Feng, Zhang Zhike, Liu Qi, Li Zhenqiang, Ma Zhijun, Lu Yixi, Jin Zongzhen,
Zhang Yuchen.
The previous versions of the standards replaced by this section are.
--- GB/T 25341.2-2010.
Quality of railway passenger transport services
Part 2. service process
1 Scope
This part of GB/T 25341 specifies the service environment, facilities and equipment, service links, emergency response and repairs to provide railway passenger transport services.
Content and requirements of emergency services.
This section applies to organizations and personnel who provide railway passenger transport services. For the requirements for transporting packages with passenger trains, please refer to this Part
2 Normative references
The following documents are essential for the application of this document. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB 5749 Sanitary Standard for Drinking Water
GB 5768 road traffic signs and markings
GB 9672 Hygienic Standard for Public Transport Waiting Room
GB 9673 Public Transport Hygienic Standard
GB/T 10001 (all parts) public information graphic symbols
GB/T 13317-2010 Vocabulary for railway passenger transport
GB 13495 (all parts) Fire safety signs
GB/T 15566 (all parts) Principles and requirements for setting up a public information-oriented system
GB/T 16311 Road traffic marking quality requirements and testing methods
GB/T 18883 indoor air quality standard
GB/T 25341.1 Quality of railway passenger transport services Part 1. General
GB/T 31015 Public information-oriented system design and installation principles based on accessibility requirements
TB10100 Railway Passenger Station Design Code
3 terms and definitions
The terms and definitions defined in GB/T 13317-2010 and GB/T 25341.1 as well as the following terms apply to this document. For ease of use,
The following lists some of the terms and definitions in GB/T 13317-2010.
3.1
Passenger flow
A general term for the flow, direction and distance travelled by passengers within a certain period of time.
[GB/T 13317-2010, definition 6.2.4]
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