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GB/T 19004-2020: Quality management. Quality of an organization. Guidance to achieve sustained success
Status: Valid GB/T 19004: Evolution and historical versions
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| GB/T 19004-2020 | English | 1104 |
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Quality management. Quality of an organization. Guidance to achieve sustained success
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GB/T 19004-2020
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| GB/T 19004-2011 | English | RFQ |
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Managing for the sustained success of an organization -- A quality management approach
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GB/T 19004-2011
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| GB/T 19004-2000 | English | RFQ |
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Guidelines for performance improvement of the quality management system
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| GB/T 19004.1-1994 | English | RFQ |
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Quality management and quality system elements--Part 1: Guidelines
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GB/T 19004.1-1994
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| GB/T 19004-1992 | English | 799 |
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Quality management and quality system elements--Guidelines
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PDF similar to GB/T 19004-2020
Basic data | Standard ID | GB/T 19004-2020 (GB/T19004-2020) | | Description (Translated English) | Quality management. Quality of an organization. Guidance to achieve sustained success | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A00 | | Classification of International Standard | 03.120.10 | | Word Count Estimation | 58,575 | | Date of Issue | 2020-11-19 | | Date of Implementation | 2021-06-01 | | Older Standard (superseded by this standard) | GB/T 19004-2011 | | Quoted Standard | GB/T 19000-2016 | | Adopted Standard | ISO 9004-2018, IDT | | Regulation (derived from) | National Standard Announcement No. 26 of 2020 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | | Summary | This standard provides self-evaluation tools to assess the extent to which organizations adopt the concepts in this standard. This standard is applicable to any organization of all sizes, types and activities. | GB/T 19004-2020: Quality management. Quality of an organization. Guidance to achieve sustained success
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Quality management.Quality of an organization.Guidance to achieve sustained success
ICS 03.120.10
A00
National Standards of People's Republic of China
Replace GB/T 19004-2011
Quality management organization
Guidelines for achieving sustained success
(ISO 9004.2018, IDT)
2020-11-19 released
2021-06-01 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Preface Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Quality and sustained success of the organization 1
4.1 Quality of the organization 1
4.2 Management of sustained success of the organization 2
5 Organizational environment 2
5.1 General 2
5.2 Related parties 3
5.3 External and internal factors 3
6 Characteristics of the organization 4
6.1 General 4
6.2 Mission, vision, values and culture 4
7 Leadership 4
7.1 General 4
7.2 Policy and Strategy 4
7.3 Objective 6
7.4 Communication 6
8 Process management 6
8.1 General 6
8.2 Process determination 6
8.3 Responsibility and authority of the process 7
8.4 Process management 7
9 Resource Management 9
9.1 General 9
9.2 People 9
9.2.1 General 9
9.2.2 Active participation of personnel 9
9.2.3 Personnel authorization and motivation 10
9.2.4 Competence of personnel 10
9.3 Organizational knowledge 10
9.4 Technology 10
9.5 Infrastructure and working environment 11
9.5.1 General 11
9.5.2 Infrastructure 11
9.5.3 Working environment 11
9.6 Externally provided resources 11
9.7 Natural resources 12
10 Analysis and Evaluation of Organizational Performance 12
10.1 General 12
10.2 Performance indicators 12
10.3 Performance Analysis 13
10.4 Performance Evaluation 14
10.5 Internal audit 15
10.6 Self-evaluation 15
10.7 Review 15
11 Improvement, learning and innovation 16
11.1 General 16
11.2 Improvement 16
11.3 Learning 16
11.4 Innovation 17
11.4.1 General 17
11.4.2 Application 17
11.4.3 Timing and risks 17
Appendix A (informative appendix) Self-evaluation tool 18
References 52
Foreword
This standard is one of the core standards of the GB/T 19000 family.
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard replaces GB/T 19004-2011 "Pursuing Organizational Quality Management Methods for Continuous Success".
Compared with GB/T 19004-2011, the main technical changes of this standard are as follows except for editorial changes.
---Consistent with the concepts and terms of GB/T 19000-2016 and GB/T 19001-2016;
---Focus on the concept of "organizational quality";
---Focus on the concept of "organizational characteristics".
The use of translation in this standard is equivalent to the adoption of ISO 9004.2018 "Guidelines for Continuous Success of Quality Management Organizations".
This standard was proposed and managed by the National Standardization Technical Committee for Quality Management and Quality Assurance (SAC/TC151).
Drafting organizations of this standard. China National Institute of Standardization, China Association for Quality, Civil Aviation University of China, Shanghai Institute of Quality Management, Shanghai
Military Equipment Department Test Supervision Bureau, Fuhai Group New Energy Holdings Co., Ltd., Shandong Jingyanggang Winery Co., Ltd., Infinitus (China) Co., Ltd.
Division, Jiangsu Xugong Construction Machinery Research Institute Co., Ltd., China Certification Center Co., Ltd., Beijing Junyou Integrity Testing and Certification Co., Ltd., Yike
Testing and Certification Co., Ltd., Hisense Group Co., Ltd., YOFC Optical Fiber and Cable Co., Ltd., Weihua Group Co., Ltd., Nanjing Kerida Electric
Sub-equipment Co., Ltd., Shanghai Jianke Engineering Consulting Co., Ltd., Hongdou Group Co., Ltd., Shandong Jingzhi Wine Co., Ltd., North
Jingdaoxiangcun Food Co., Ltd., Inner Mongolia Yili Industrial Group Co., Ltd., Shanghai Electric Nuclear Power Equipment Co., Ltd., North China
Fang Rare Earth (Group) High-Tech Co., Ltd., Daye Special Steel Co., Ltd., Suzhou Lion Precision Alloy Co., Ltd., China National Building Material
Inspection and Certification Group Co., Ltd., Hebei Hongzhida Testing Technology Service Co., Ltd., Beijing Qingzhong Enterprise Management Consulting Co., Ltd.
Company, Shanghai Highly (Group) Co., Ltd., 722 Research Institute of China Shipbuilding Industry Corporation, Jiangsu Ningxin Iron and Steel Group Co., Ltd.
the company.
The main drafters of this standard. Gu Yanjun, Li Jing, Zhang Jingshu, Duan Yihong, Wang Yonggang, Wang Jinde, Dong Shuanlao, Xia Fang, Wu Guiling, Zhu Yunlong,
Yu Youfei, Yu Jie, Peng Jie, Zhao Chuanxin, Liu Weide, Sun Zhihui, Xia Ming, Shao Guoping, Zhang Bing, Lu Rongxin, Yang Youtao, Zhao Deyi, Ge Dongying,
Guo Yaping, Wang Chen, Zhou Lixin, Lu Dongqing, Qiao Huifang, He Xiangdong, Han Ronghui, Zheng Jiandong, Liu Wei, Lin Zhiwang.
The previous versions of the standard replaced by this standard are as follows.
---GB/T 10300.5-1988;
---GB/T 19004.1-1992, GB/T 19004.1-1994;
---GB/T 19004-2000, GB/T 19004-2011.
Introduction
This standard is based on the quality management principles set forth in GB/T 19000-2016, and provides organizations with a complex, severe and constantly changing environment.
To achieve sustained success in the environment. The comprehensive application of these quality management principles can lay a solid foundation for the establishment of organizational values and strategies
basis.
GB/T 19001-2016 focuses on providing confidence in the organization's products and services, and this standard focuses on the organization's ability to achieve sustained success
Provide confidence.
The top management’s attention to the organization’s ability to meet the needs and expectations of customers and other relevant parties will enhance the organization’s continued success.
Gong confidence. This standard describes the systematic improvement of the overall performance of the organization, including the planning, implementation, and implementation of an effective and efficient management system.
Analysis, evaluation and improvement.
Over the years, the factors that affect the success of the organization have continued to appear, evolve, increase or decrease, and adapting to these changes is important for sustained success. This
These factors include social responsibility, environmental and cultural factors, as well as factors such as efficiency, quality and agility that may have been considered before. Comprehensive
Taken together, these factors are all part of the organizational environment.
Through the learning and understanding of the constantly changing environment of the organization by managers at all levels, the ability to achieve sustained success can be enhanced. Improvement and innovation
Also supports continued success.
This standard advocates self-evaluation and provides a self-evaluation tool for evaluating the extent to which the organization adopts the concepts in this standard (see appendix
A).
The structure of this standard is shown in Figure 1, which contains the necessary elements for the organizations involved in this standard to achieve sustained success.
Figure 1 Schematic diagram of the structure of this standard
Quality management organization
Guidelines for achieving sustained success
1 Scope
This standard provides guidance for organizations to enhance their ability to achieve sustained success. This standard and the quality management described in GB/T 19000-2016
Principles are consistent.
This standard provides a self-evaluation tool to review the extent to which the organization adopts the concepts in this standard.
This standard is applicable to any organization of all sizes, types and activities.
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB/T 19000-2016 Quality Management System Foundation and Terminology (ISO 9000.2015, IDT)
3 Terms and definitions
The terms and definitions defined in GB/T 19000-2016 apply to this document.
4 Quality and sustained success of the organization
4.1 Quality of the organization
The quality of an organization refers to the extent to which the inherent characteristics of the organization meet the needs and expectations of its customers and other interested parties in order to achieve sustained success.
It is up to the organization to determine which factors are relevant to achieving sustained success.
Note 1."The quality of the organization" is derived from the definition of "Quality" in 3.6.2 of GB/T 19000-2016 ("The degree to which a set of inherent characteristics of an object meets the requirements"), in order to
And the definition of "Requirement" in 3.6.4 of GB/T 19000-2016 ("Expressed, usually implied or required to be fulfilled"). With GB/T
The purpose of 19001 is different. GB/T 19001 focuses on the quality of products and services, thus establishing a trust in the organization's ability to provide qualified products and services.
Heart, enhance customer satisfaction.
Note 2.The "needs and expectations" mentioned in this standard all refer to "related needs and expectations".
Note 3.The "related parties" mentioned in this standard all refer to "related parties".
Note 4."Related parties" mentioned in this standard include customers.
The organization shall exceed the quality of its products and services and the needs and expectations of its customers. In order to achieve sustained success, organizations should focus on
Needs and expectations are predicted and met, thereby enhancing the satisfaction and comprehensive experience of related parties.
The organization should apply all the principles of quality management (see GB/T 19000-2016) to achieve sustained success. Special attention should be paid to
To focus on" and "relationship management" principles to meet the different needs and expectations of related parties.
The needs and expectations of various parties may be different, consistent or conflicting, or change rapidly. Therefore, a variety of shapes can be used
Express and meet the needs and expectations of related parties, such as cooperation, negotiation, outsourcing or termination of activities; when responding to the needs and expectations of related parties, the group
The organization should also consider the relationship between the relevant parties.
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