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GB/T 15971-2023: Specification for tour guide service
Status: Valid GB/T 15971: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 15971-2023 | English | 289 |
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Specification for tour guide service
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GB/T 15971-2023
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| GB/T 15971-2010 | English | 439 |
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Specifications for tour-guide service
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GB/T 15971-2010
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| GB/T 15971-1995 | English | 439 |
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Quality of tour-guide service
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GB/T 15971-1995
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PDF similar to GB/T 15971-2023
Basic data | Standard ID | GB/T 15971-2023 (GB/T15971-2023) | | Description (Translated English) | Specification for tour guide service | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 14,141 | | Date of Issue | 2023-12-28 | | Date of Implementation | 2024-04-01 | | Older Standard (superseded by this standard) | GB/T 15971-2010 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 15971-2023: Specification for tour guide service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03:200
CCSA12
National Standards of People's Republic of China
Replace GB/T 15971-2010
Tour guide service specifications
Published on 2023-12-28
2024-04-01 Implementation
State Administration for Market Regulation
Released by the National Standardization Administration Committee
Table of contents
PrefaceⅠ
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Tour guide service ability requirements 2
4:1 Ideological quality 2
4:2 Technical skills 2
4:3 Business knowledge 2
4:4 Professional image 2
5 Tour guide service requirements 3
5:1 Preparation 3
5:2 Departure and pick-up service 3
5:3 Transportation Services 4
5:4 Accommodation services 4
5:5 Meal service 4
5:6 Tour services 5
5:7 Shopping Service 5
5:8 Cultural and entertainment services 5
5:9 Farewell service 5
5:10 Follow-up work 6
6 Special requirements for entry and exit tour guide services 6
6:1 Special requirements for inbound tour guide services 6
6:2 Special requirements for outbound tour escort services 6
7 Handling of emergencies and common problems 6
7:1 Processing Principles 6
7:2 Handling specifications 7
8 Evaluation and improvement of tour guide service quality10
8:1 Review10
8:2 Improvement 10
Appendix A (informative) Tour guide service quality evaluation form 11
A:1 Overview 11
A:2 Evaluation of tour guide service quality11
Foreword
This document complies with the provisions of GB/T 1:1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents"
Drafting:
This document is consistent with GB/T 31385 "General Principles of Travel Agency Services", GB/T 32942 "General Specifications for Travel Agency Products", GB/T 32943 "Travel Agency Services"
Service Requirements for Agency Service Outlets", GB/T 31386 "Travel Agency Outbound Tourism Service Specifications", GB/T 31380 "Classification and Evaluation of Travel Agency Levels"
"Standards" and other documents together constitute a series of national standards for travel agency tourism services:
This document replaces GB/T 15971-2010 "Tour Guide Service Specifications": Compared with GB/T 15971-2010, except for structural adjustment and editing
In addition to sexual changes, the main technical changes are as follows:
a) Changed the “scope” (see Chapter 1, Chapter 1 of the:2010 edition);
b) In the "normative reference documents", GB/T 31385 is used instead of LB/T 008, and GB/T 31386, LB/T 028 and
Reference to LB/T 039 (see Chapter 2, Chapter 2 of the:2010 edition);
c) "Group travel agency" (see 3:1,:2010 version 3:1) and "receiving travel agency" (see 3:2,:2010 edition) have been changed in "Terms and Definitions"
Edition 3:2), “tour guide” (see 3:3,:2010 edition 3:3), “tour guide who accompanies the entire journey” (see 3:3:1,:2010 edition 3:4), “local
"Accompanying tour guide" (see 3:3:2,:2010 version 3:5), "tour guide service" (see 3:4) has been added;
d) The name of "tour guide quality requirements" has been changed (see Chapter 4, Chapter 4 of the:2010 edition), and the "ideological quality" has been changed (see 4:1,
2010 edition 4:2), "skills and quality" (see 4:2,:2010 edition 4:3), "professional image" (see 4:4,:2010 edition 4:6), deleted
It includes "political quality" (see:2010 edition 4:1), "psychological quality" (see:2010 edition 4:4), "physical quality" (see:2010 edition 4:5),
"Continuing education" (see 4:7 in the:2010 edition), "professional level" (see 4:8 in the:2010 edition), and "business knowledge" (see 4:3) are added;
e) The name of "General Requirements for Tour Guide Services" has been changed (see Chapter 5, Chapter 5 of the:2010 edition), and the "Preparatory Work" has been changed (see 5:1,
2010 version 5:1), "Team departure and greeting" (see 5:2,:2010 version 5:2), "Service in transit" (see 5:3, 5:4, 5:5, 5:6,
5:7, 5:8, 5:9, 5:10,:2010 edition 5:3);
f) The name of "Special Requirements for Inbound Tour Guide Service" has been changed (see Chapter 6, Chapter 6 of the:2010 edition), and the name of "Inbound Tour Guide Service" has been changed:
"Special Requirements for Service" (see 6:1, Chapter 6 of the:2010 edition), and "Special Requirements for Outbound Tour Escort Service" (see 6:2) have been added;
g) Added "Handling of emergencies and common problems" (see Chapter 7);
h) Changed "Improvement of tour guide service quality" (see Chapter 8, Chapter 7 of the:2010 edition), and added "Evaluation" (see 8:1);
i) Delete "Principles for Handling Several Issues in Appendix A (Normative)" (see Appendix A of the:2010 version);
j) Added "Appendix A (Informative) Tour Guide Service Quality Evaluation Form" (see Appendix A):
Please note that some content in this document may be subject to patents: The publisher of this document assumes no responsibility for identifying patents:
This document is proposed by the Ministry of Culture and Tourism of the People's Republic of China:
This document is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC210):
This document was drafted by: Ministry of Culture and Tourism of the People's Republic of China, Beijing International Studies University:
The main drafters of this document: Han Yuling, Deng Dezhi, Yin Wei, Chen Qiankang, Jiang Yongye, Xu Lu, Zhou Hang, Fan Nina:
The previous versions of the documents replaced by this document are as follows:
---First published as GB/T 15971-1995 in:1995;
---First revised in:2010;
---This is the second revision:
Tour guide service specifications
1 Scope
This document stipulates tour guide service capability requirements, tour guide service requirements, special requirements for inbound and outbound tour guide services, emergencies and frequently asked questions
processing and evaluation and improvement of tour guide service quality:
This document applies to the services provided by persons who have obtained the Tour Guide Certificate of the People's Republic of China in the process of receiving tourists:
2 Normative reference documents
The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, the dated quotations
For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to
this document:
GB/T 16766 Basic terminology of tourism industry
GB/T 31385 General rules for travel agency services
GB/T 31386 Travel agency outbound tourism service specifications
LB/T 028 Travel agency safety regulations
LB/T 039 Tour guides guide civilized tourism standards
3 Terms and definitions
The terms and definitions defined in GB/T 16766, GB/T 31385 and the following apply to this document:
3:1
A travel agency engaged in soliciting and organizing tourists and entering into travel contracts with tourists:
3:2
localtravelagency
A travel agency that accepts the entrustment of tour groups, implements tourism reception plans, and receives tourists at tourist destinations:
3:3
tourguidetourguide
Personnel who provide guides, explanations and related tourism services:
Note: Tour guides include fully-accompanied tour guides, local tour guides and group leaders:
[Source: GB/T 31385-2015, 3:9, with modifications]
3:3:1
Fully accompanied tour guide nationalguide
Supervise and assist the services of local travel agencies, local tour guides and related receptionists, so that the travel reception plan of the organizing agency can be implemented as agreed, and provide
Tourists are provided with tour guides who will accompany them throughout the territory:
[Source: GB/T 16766-2017, 4:1:7:1, with modifications]
3:3:2
local guide localguide
Personnel who implement tourism reception plans and provide tour guide services to tourists at domestic tourist destinations:
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