GB/T 41432-2022 PDF English
Search result: GB/T 41432-2022 English: PDF (GB/T41432-2022)
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Name of Chinese Standard | Status |
| GB/T 41432-2022 | English | 185 |
Add to Cart
|
0-9 seconds. Auto-delivery.
|
Guidelines of customized manufacturing for household electrical appliances
| Valid |
PDF Preview: GB/T 41432-2022
GB/T 41432-2022: PDF in English (GBT 41432-2022) GB/T 41432-2022
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 97.030
CCS Y 60
GB/T41432-2022
Guidelines of customized manufacturing for household
electrical appliances
ISSUED ON: APRIL 15, 2022
IMPLEMENTED ON: NOVEMBER 01, 2022
Issued by: State Administration for Market Regulation;
Standardization Administration of the People’s Republic of China.
Table of Contents
Foreword ... 3
1 Scope ... 4
2 Normative references ... 4
3 Terms and definitions... 4
4 General principles ... 6
5 Customization information ... 7
5.1 General ... 7
5.2 Customization information acquisition and identification... 7
5.3 Conversion of customization information ... 8
5.4 Transmission and use of customization information ... 9
5.5 Security of customization information ... 9
6 Design under customization ... 9
6.1 General ... 9
6.2 Design management ... 9
6.3 Design scheme formulation ... 10
6.4 Changes in design ... 10
6.5 Design method ... 10
6.6 Quality and safety at the design stage ... 11
7 Production under customization ... 11
8 Testing and certification under customization ... 12
9 Delivery, after-sales and repair services under customization ... 13
References ... 14
Guidelines of customized manufacturing for household
electrical appliances
1 Scope
This document provides the general principles of customized manufacturing for
household electrical appliances (hereinafter referred to as "home appliances") and the
suggestions for guarantee of quality and safety in key processes such as the acquisition
and transmission of demand information, product design, production, testing and
certification, delivery, after-sales and maintenance services, providing guidance for
manufacturers and other related parties to carry out customized manufacturing of home
appliances.
This document applies to the customized manufacturing of home appliances.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
The following terms and definitions are applicable to this document.
3.1
customized manufacturing
A mode of production of designing, manufacturing and providing customers with
differentiated products and services, according to the needs of different customers.
3.2
customized electrical appliances
Differentiated home appliances which are customer-oriented, and usually based on
modular design and manufacturing.
Note 1: The differentiation of home appliance products (or the differentiation of
customer needs) can be reflected on the differences in functions, performance,
structural form, unit (module) composition, network support, appearance and
color of the products that can be recognized by customers.
Note 2: Only the difference in the marked content of the product model (specification)
is not considered to be product differentiation.
Note 3: Customers usually choose customized home appliances within the specified
modular design range.
3.3
customization information
Information containing differentiated needs of customers and product purchase
requirements for corresponding needs.
3.4
sensitive data
Data information which, once leaked or modified, will cause loss to the user’s privacy
and (the manufacturer's) commercial interests.
Note: The sensitive data involved includes but is not limited to user information such
as the user's ID number, home address, contact number, e-mail, user name and
password, communication records, bills, communication time and positioning
data, as well as product service data information (such as user preference
information of program used, usage frequency, usage time, usage habits, etc.).
3.5
customization process
The whole process from the acquisition and transmission of customization information
to the design, production, testing and certification of customized home appliances, and
to logistics, delivery and after-sales service.
Note: The delivery includes the necessary installation and commissioning.
3.6
information nodes
The connection points between several necessary links from the acquisition and
transmission of customization information to the design, production, product delivery,
and after-sales service of the customized product.
3.7
customized module
A common stand-alone unit that constitutes different customized home appliances.
4.4 The enterprise should establish a monitoring, early-warning and evaluation
mechanism for the risks of the whole customization process, and establish an
emergency response mechanism for possible problems in the whole customization
process, so as to control the potential risks to a minimum.
4.5 In order to ensure the product quality and safety of customized household electrical
appliances, the enterprise should consider establishing a traceable enterprise quality
management operation system suitable for the business of customized household
electrical appliances.
5 Customization information
5.1 General
Enterprises should consider establishing traceable customization information
collection/acquisition, identification/confirmation, conversion and transmission
procedures, to ensure that customization information sources are authentic, information
representation is accurate, differentiated requirements are within the scope of
customization, and each information node can obtain and use customization
information in a timely and accurate manner.
Note: The customization information that needs to be obtained mainly includes the
basic characteristics of the customer, the problems to be solved for the customer,
the customer's purchase or use of the product, the customer's requirements for
the product structure or function, and customer’s comment and feedback.
5.2 Customization information acquisition and identification
5.2.1 Enterprises obtain customization information from customers from the following
ways, including but not limited to:
a) Market research: including questionnaire survey, telephone survey, observation
survey, etc.;
b) Network research: including network questionnaires, web page information
capture, enterprise official websites, etc.;
c) Enterprise internal data mining: Perform mining and analysis of customer basic
information, order information, complaint feedback and other information in the
internal database of the enterprise, to study customer consumption habits, usage
behavior data, etc.;
d) Offline research: Understand customer needs through offline experience store
activities, mall and community activities, exhibitions and other channels.
5.2.2 Enterprises should set up a platform or a channel for customers to choose
customized electrical appliance products and submit customization information. The
platform or channel includes but is not limited to the following functions:
a) obtaining user’s needs and ideas, and supporting relevant parties to interact needs
and ideas in real time;
b) providing the name, functions, etc. of the customized module for home appliances;
c) displaying the function, performance, price and other information of customized
home appliances (according to the customer's choice).
5.2.3 Enterprises should identify and confirm the obtained customization information,
including at least:
a) authenticity and accuracy of the customization information: to ensure that the
customization information is the real demand of the customer, and the expression
is accurate (such as the correspondence between the customer's non-professional
description and the concept of professional terminology);
b) types and sources of the customization information, delivery requirements for
customized products, etc.;
c) reasonableness and legality of the customization information (without violating
national laws, regulations and mandatory national/industry standards);
d) fixing of the customization information: converting customization information
agreed with customers into product orders, and accurately recording product
customization demand information.
5.2.4 In the process of obtaining and identifying customization information, enterprises
should consider:
a) avoiding excessive requests for information from customers;
b) developing rules for modification of submitted customization information from
customers.
5.3 Conversion of customization information
After analyzing the customization information fed back by customers, transform it into
product technical requirements that can effectively guide design and production,
including characteristics of parts and assemblies, process characteristics, production
plans, etc., so as to carry out Quality Function Deployment (QFD), and build house of
quality and product design decision-making.
For the steps of Quality Function Deployment, refer to C.3.2 in GB/T 34450-2017.
6.2.2 After the customized product design is completed, communicate with the
customer and confirm the design plan (including but not limited to demand information,
product appearance, product function, design elements, etc.).
6.2.3 Customized product design documents shall be able to clearly convey the design
requirements of manufacturing, processing, testing and inspection. The design
document should be kept complete and accurate, and the documentation should be
updated in a timely manner when changes occur.
6.3 Design scheme formulation
For the formulation of the design scheme of customized household electrical appliances,
refer to 6.3 of GB/T 39102-2020.
6.4 Changes in design
For changes in design of customized household electrical appliances, refer to 6.4 of
GB/T 39102-2020.
6.5 Design method
6.5.1 Modular design
Modular design is the basis for customized manufacturing of household electrical
appliances. According to the customization requirements of home appliances, and the
technology and product characteristics, combine different modules to form a complete
design scheme of the customized electrical appliances.
Enterprises divide modules through functional analysis and other methods, carry out
module structure design, parameter adjustment and module configuration for
customized products, and complete module system library and modular design
documents.
If there are structural and functional changes between different modules, it should be
able to determine which modules and components will be affected, and which
parameters will be specifically affected, so as to determine the degree of impact on
product design and function realization.
Where home appliance enterprises adopt modular design, refer to GB/T 34450-2017
for specific methods.
6.5.2 Configuration design
Configuration design means, on the basis of the enterprise’s standardized and serialized
product main structure, according to the options of the customer’s customization
requirements, completing the customized manufacturing design of household electrical
appliances through appropriate configuration rules.
......
Source: Above contents are excerpted from the PDF -- translated/reviewed by: www.chinesestandard.net / Wayne Zheng et al.
|