GB/T 28827.6-2019 PDF English
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GB/T 28827.6-2019: Information technology service -- Operations and maintenance -- Part 6: Application system service requirements
---This is an excerpt. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.), auto-downloaded/delivered in 9 seconds, can be purchased online: https://www.ChineseStandard.net/PDF.aspx/GBT28827.6-2019
Information technology service - Operations and maintenance - Part 6. Application system service requirements
ICS 35.080
L77
National Standards of People's Republic of China
Information technology service operation and maintenance
Part 6. Application System Service Requirements
Informationtechnologyservice-Operationsandmaintenance-
Part 6. Applicationsystemservicerequirements
Published on.2019-08-30
2020-03-01 implementation
State market supervision and administration
China National Standardization Administration issued
Content
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Application System Operation and Maintenance Service Model 2
4.1 Overview 2
4.2 Operation and maintenance activities 2
5 Requirements for application system design 3
5.1 Overview 3
5.2 Monitorability 3
5.3 Ease of use 3
5.4 Security 3
5.5 Maintainability 4
6 Requirements for application system delivery 4
7 Application System Operation and Maintenance Requirements 4
7.1 Overview 4
7.2 Operation and maintenance requirements of application software and its running soft environment 4
7.3 Data Operation and Maintenance Requirements 6
7.4 Application System Migration Requirements 7
8 Application System Termination Requirements 7
9 Operation and maintenance evaluation requirements 8
Reference 9
Foreword
GB/T 28827 "Information Technology Service Operation and Maintenance" is divided into six parts.
--- Part 1. General requirements;
--- Part 2. Delivery specifications;
--- Part 3. Emergency response specifications;
--- Part 4. Data Center Service Requirements;
--- Part 5. Desktop and peripheral equipment service requirements;
--- Part 6. Application System Service Requirements.
This part is part 6 of GB/T 28827.
This part is drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents.
This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28).
This section drafted by. Sichuan Jiuyuan Yinhai Software Co., Ltd., Chengdu Human Resources and Social Security Information Center, China Electronics
Technology Standardization Research Institute, Xiamen Yingqu Technology Co., Ltd., Zhongping Information Technology Co., Ltd., Beijing Zhongke Jincai Technology Co., Ltd.
Co., Ltd., Beijing Huasheng Tiancheng Technology Co., Ltd., Dalian Huaxin Computer Technology Co., Ltd., Beijing Xinchengtong Digital Technology Co., Ltd.
Ltd., Inspur Software Group Co., Ltd., Beijing Lanhai Xuntong Technology Co., Ltd., Beijing Huayu Information Technology Co., Ltd., Kunming
Dongdian Technology Co., Ltd., Xinjiang Huiwen Network Information Technology Co., Ltd., Beijing Huachuang Ark Technology Co., Ltd., Digital China System
Integrated Services Co., Ltd., Sichuan Sanhai Century Information Technology Co., Ltd., Guangdong Power Grid Co., Ltd. Foshan Power Supply Bureau, Henan Province
Resource E-Government Center, Beijing Shenzhou Taiyue Software Co., Ltd., Guangzhou Nantian Computer System Co., Ltd., Beijing Yinxin Changyuan Technology
Co., Ltd., Sichuan Yicheng Zhixun Technology Co., Ltd., Beijing Easy Service Information Technology Co., Ltd., Golden Tax Information Technology Services
Company, Shanghai Hanwei Information Technology Co., Ltd., Yunnan Power Grid Co., Ltd. Information Center, Beijing Jingtianwei Technology Development Co., Ltd.
New Cape Electronics Co., Ltd.
The main drafters of this section. Sun Pei, Zhang Shuling, Yue Caiyun, Zhou Ping, Liu Hong, Xu Xiaorong, Qin Peijun, Zhang Xu, Zhang Hongwei, Tang Baihui, Sheng Hongsheng,
Zhan Kaiming, Qiao Dengyu, Zhao Shining, Ye Linsong, Huang Guibo, He Dabin, Jiang Yi, Li Gang, Hu Yan, Shen Lei, Cui Yong, Pan Fei, Qiu Jian, Tang Wei, Chen Ping,
Liang Jian, Song Ying, Wang Qinglei, Bai Wei, Wu Lei, Wang Jing, Ma Hongjie, Fan Yong, Liu Wei, Ye Juanjuan, Zhao Liang, Hu Jing, Zhang Jun, Wang Wei, Xiong Jianyu, Chen Hongfeng,
Wu Hao, Yan Tao, Yuan Shengbing, Liu Ruihui, Zhao Yuxia.
Information technology service operation and maintenance
Part 6. Application System Service Requirements
1 Scope
This part of GB/T 28827 proposes an application system operation and maintenance service model, which specifies the design and operation of the application system for operation and maintenance.
Requirements for payment, operation, termination and evaluation.
This section applies to the application system maintenance related parties.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only the dated version applies to this document.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1. General requirements
GB/T 28827.2-2012 Information technology service operation and maintenance - Part 2. Delivery specification
GB/T 28827.3-2012 Operation and maintenance of information technology services - Part 3.
3 Terms and definitions
GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and the following terms and definitions apply
Used in this document.
3.1
Application system
In the agreed business environment, the application software used to implement the specific needs of the user and the soft environment in which it runs are directly associated with the bearer service.
The data.
Note. The soft environment in which the application software runs includes middleware, database, operating system, and so on.
3.2
Application software applicationsoftware
Software designed to meet the specific needs of the user, not the computer itself.
Note 1. For example, human resource management software, customer relationship management software, etc.
Note 2. Rewrite GB/T 11457-2006, definition 2.71.
3.3
Security security
The application system is protected against accidental or deliberate access, use, modification, destruction or disclosure.
[GB/T 11457-2006, definition 2.1420]
3.4
Usability usability
The application system can be specified for the specified user in terms of effectiveness, efficiency, and satisfaction characteristics in a specified usage environment.
The extent of use.
Note. Rewrite GB/T 25000.10-2016, 4.3.2.4.
GB/T 28827.6-2019
Information technology service - Operations and maintenance - Part 6. Application system service requirements
ICS 35.080
L77
National Standards of People's Republic of China
Information technology service operation and maintenance
Part 6. Application System Service Requirements
Informationtechnologyservice-Operationsandmaintenance-
Part 6. Applicationsystemservicerequirements
Published on.2019-08-30
2020-03-01 implementation
State market supervision and administration
China National Standardization Administration issued
Content
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Application System Operation and Maintenance Service Model 2
4.1 Overview 2
4.2 Operation and maintenance activities 2
5 Requirements for application system design 3
5.1 Overview 3
5.2 Monitorability 3
5.3 Ease of use 3
5.4 Security 3
5.5 Maintainability 4
6 Requirements for application system delivery 4
7 Application System Operation and Maintenance Requirements 4
7.1 Overview 4
7.2 Operation and maintenance requirements of application software and its running soft environment 4
7.3 Data Operation and Maintenance Requirements 6
7.4 Application System Migration Requirements 7
8 Application System Termination Requirements 7
9 Operation and maintenance evaluation requirements 8
Reference 9
Foreword
GB/T 28827 "Information Technology Service Operation and Maintenance" is divided into six parts.
--- Part 1. General requirements;
--- Part 2. Delivery specifications;
--- Part 3. Emergency response specifications;
--- Part 4. Data Center Service Requirements;
--- Part 5. Desktop and peripheral equipment service requirements;
--- Part 6. Application System Service Requirements.
This part is part 6 of GB/T 28827.
This part is drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents.
This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28).
This section drafted by. Sichuan Jiuyuan Yinhai Software Co., Ltd., Chengdu Human Resources and Social Security Information Center, China Electronics
Technology Standardization Research Institute, Xiamen Yingqu Technology Co., Ltd., Zhongping Information Technology Co., Ltd., Beijing Zhongke Jincai Technology Co., Ltd.
Co., Ltd., Beijing Huasheng Tiancheng Technology Co., Ltd., Dalian Huaxin Computer Technology Co., Ltd., Beijing Xinchengtong Digital Technology Co., Ltd.
Ltd., Inspur Software Group Co., Ltd., Beijing Lanhai Xuntong Technology Co., Ltd., Beijing Huayu Information Technology Co., Ltd., Kunming
Dongdian Technology Co., Ltd., Xinjiang Huiwen Network Information Technology Co., Ltd., Beijing Huachuang Ark Technology Co., Ltd., Digital China System
Integrated Services Co., Ltd., Sichuan Sanhai Century Information Technology Co., Ltd., Guangdong Power Grid Co., Ltd. Foshan Power Supply Bureau, Henan Province
Resource E-Government Center, Beijing Shenzhou Taiyue Software Co., Ltd., Guangzhou Nantian Computer System Co., Ltd., Beijing Yinxin Changyuan Technology
Co., Ltd., Sichuan Yicheng Zhixun Technology Co., Ltd., Beijing Easy Service Information Technology Co., Ltd., Golden Tax Information Technology Services
Company, Shanghai Hanwei Information Technology Co., Ltd., Yunnan Power Grid Co., Ltd. Information Center, Beijing Jingtianwei Technology Development Co., Ltd.
New Cape Electronics Co., Ltd.
The main drafters of this section. Sun Pei, Zhang Shuling, Yue Caiyun, Zhou Ping, Liu Hong, Xu Xiaorong, Qin Peijun, Zhang Xu, Zhang Hongwei, Tang Baihui, Sheng Hongsheng,
Zhan Kaiming, Qiao Dengyu, Zhao Shining, Ye Linsong, Huang Guibo, He Dabin, Jiang Yi, Li Gang, Hu Yan, Shen Lei, Cui Yong, Pan Fei, Qiu Jian, Tang Wei, Chen Ping,
Liang Jian, Song Ying, Wang Qinglei, Bai Wei, Wu Lei, Wang Jing, Ma Hongjie, Fan Yong, Liu Wei, Ye Juanjuan, Zhao Liang, Hu Jing, Zhang Jun, Wang Wei, Xiong Jianyu, Chen Hongfeng,
Wu Hao, Yan Tao, Yuan Shengbing, Liu Ruihui, Zhao Yuxia.
Information technology service operation and maintenance
Part 6. Application System Service Requirements
1 Scope
This part of GB/T 28827 proposes an application system operation and maintenance service model, which specifies the design and operation of the application system for operation and maintenance.
Requirements for payment, operation, termination and evaluation.
This section applies to the application system maintenance related parties.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only the dated version applies to this document.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1. General requirements
GB/T 28827.2-2012 Information technology service operation and maintenance - Part 2. Delivery specification
GB/T 28827.3-2012 Operation and maintenance of information technology services - Part 3.
3 Terms and definitions
GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and the following terms and definitions apply
Used in this document.
3.1
Application system
In the agreed business environment, the application software used to implement the specific needs of the user and the soft environment in which it runs are directly associated with the bearer service.
The data.
Note. The soft environment in which the application software runs includes middleware, database, operating system, and so on.
3.2
Application software applicationsoftware
Software designed to meet the specific needs of the user, not the computer itself.
Note 1. For example, human resource management software, customer relationship management software, etc.
Note 2. Rewrite GB/T 11457-2006, definition 2.71.
3.3
Security security
The application system is protected against accidental or deliberate access, use, modification, destruction or disclosure.
[GB/T 11457-2006, definition 2.1420]
3.4
Usability usability
The application system can be specified for the specified user in terms of effectiveness, efficiency, and satisfaction characteristics in a specified usage environment.
The extent of use.
Note. Rewrite GB/T 25000.10-2016, 4.3.2.4.
......
Source: Above contents are excerpted from the full-copy PDF -- translated/reviewed by: www.ChineseStandard.net / Wayne Zheng et al.
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