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SB/T 10847-2012: Homemaking service terminology
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| SB/T 10847-2012 | English | 289 |
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Homemaking service terminology
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SB/T 10847-2012
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Basic data | Standard ID | SB/T 10847-2012 (SB/T10847-2012) | | Description (Translated English) | Homemaking service terminology | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A22 | | Classification of International Standard | 01.020 | | Word Count Estimation | 11,144 | | Regulation (derived from) | ?Industry Standard Filing Announcement 2013 No.2 (Total No.158); Ministry of Commerce Announcement 2012 No.93 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the general housekeeping services terms and definitions. This standard applies to domestic service -related organizations, service and staff. | SB/T 10847-2012: Homemaking service terminology---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Homemaking service terminology
ICS 01.020
A22
Record number. 38507-2013
People's Republic of China domestic trade industry standard
General terminology for domestic service industry
Released on.2012-12-20
2013-06-01 implementation
Published by the Ministry of Commerce
Content
Foreword I
1 Scope 1
2 Foundation part 1
3 Service Method 2
4 Service Process 2
5 Housekeeping Service Project 3
5.1 Household Cleaning Class 3
5.2 Home cooking class 3
5.3 Home Care 4
5.4 Family Counseling Class 4
5.5 Family Education 4
5.6 Special service class 5
5.7 Pet Plant Nursing Category 5
6 Domestic service organizations and personnel 5
7 Housekeeping Information Informatization 6
7.1 Data Class 6
7.2 Interface Class 6
7.3 Platform Class 6
7.4 Security Class 7
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. Hubei Provincial Institute of Standardization, Hubei Mulan Home Economics Service Co., Ltd.
The main drafters of this standard. Xu Shukun, Xu Ran, Yang Zhongyi, Xiong Ying, He Qingping, Jie Xiaoqiang.
General terminology for domestic service industry
1 Scope
This standard specifies general terms and definitions of domestic service.
This standard applies to organizations, services and personnel related to the domestic service industry.
2 Basic part
2.1
Homework homemaking
The benign interaction between domestic service organizations and families is the link to improve or improve the quality of family life, according to the service provider.
Scientifically plan and manage family life by comprehensively applying relevant knowledge and business skills to matters agreed upon by the service recipient.
The measures and methods should be used to ensure the achievement of the objectives.
2.2
Housekeeping service homemakingservice
A family-oriented service process that satisfies customer service needs in accordance with service items agreed with customers.
2.3
Home service system homemakingservicesystem
The scientific and organic whole consists of organizations, services and personnel related to the domestic service industry in accordance with market rules.
2.4
Home service standard system homemakingservicestandardssystem
The relevant standards of domestic service are based on the scientific and organic whole formed by their internal relations.
2.5
Customer customer
The object of receiving domestic service.
2.6
Housekeeping service contract homemakingservicecontract
An agreement between a customer and a domestic service organization or a domestic helper on rights and obligations.
2.7
Housekeeping service process homemakingserviceprocedure
Methods and procedures in the process of housekeeping services.
2.8
Professional ethics professionalethics
Domestic social service organizations and housekeeping staff should abide by and assume social ethical responsibilities and obligations.
Note. including honesty and trustworthiness, respect for the elderly, caring for life, being helpful, compassionate to others, respecting customer privacy, unsatisfactory money, noble taste, and competent position.
2.9
Professional qualification
The identification of relevant capabilities and levels by national statutory bodies is obtained by organizations and personnel engaged in domestic service.
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