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GB/T 33770.6-2021: Information technology service - Outsourcing - Part 6: General requirements for service acquirer
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Information technology service - Outsourcing - Part 6: General requirements for service acquirer
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GB/T 33770.6-2021
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Basic data | Standard ID | GB/T 33770.6-2021 (GB/T33770.6-2021) | | Description (Translated English) | Information technology service - Outsourcing - Part 6: General requirements for service acquirer | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L77 | | Word Count Estimation | 14,180 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 33770.6-2021: Information technology service - Outsourcing - Part 6: General requirements for service acquirer
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Information technology service - Outsourcing - Part 6.General requirements for service acquirer
ICS 35.080
L77
National Standards of People's Republic of China
Information Technology Service Outsourcing
Part 6.General Requirements for Service Demanders
Released on 2021-03-09
2021-10-01 implementation
State Administration of Market Supervision and Administration
Issued by the National Standardization Management Committee
Table of contents
Foreword Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Demand-side outsourcing management model 1
5 Outsourcing strategy 2
5.1 Overview 2
5.2 Environmental Analysis 2
5.3 Value Management 2
5.4 Scope management 3
5.5 Strategy Development 3
6 Outsourcing implementation 3
6.1 Overview 3
6.2 Outsourcing plan 3
6.3 Provider Management 4
6.4 Need identification 4
6.5 Demand Management 4
6.6 Supervision and control 4
6.7 Performance Management 5
7 Outsourced delivery 5
7.1 Overview 5
7.2 Delivery Management 5
7.3 Information Provision 5
7.4 Delivery control 6
7.5 Delivery and acceptance 6
7.6 Interrupt handling 6
7.7 Termination of Service 6
8 Competence elements 7
8.1 Overview 7
8.2 Personnel 7
8.3 Process 7
8.4 Technology 9
8.5 Resources 9
Reference 11
Foreword
GB/T 33770 "Information Technology Service Outsourcing" has published 3 parts.
---Part 1.General requirements for service providers;
---Part 2.Data protection requirements;
---Part 6.General requirements for service demanders.
This part is Part 6 of GB/T 33770.
This section was drafted in accordance with the rules given in GB/T 1.1-2009.
This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28).
Drafting organizations of this section. Dalian Software Industry Association, Dalian Huaxin Computer Technology Co., Ltd., Neusoft Group Co., Ltd.,
Golden Tax Information Technology Service Co., Ltd., Beijing Escort Technology Co., Ltd., China Electronics Standardization Institute, Dalian VanceInfo
HiSoft Information Technology Co., Ltd., Chengdu Aircraft Industry Group Co., Ltd., Guangzhou Saibao Certification Center Service Co., Ltd., Beijing CCID
Certification Center Co., Ltd., Beijing Weishijiajie Information Technology Service Co., Ltd., Xi'an Xiangxun Technology Co., Ltd., Shanghai Youfu Network
Co., Ltd., Chengdu Big Data Center, Jiangsu Runhe Software Co., Ltd., Ping An Technology (Shenzhen) Co., Ltd., Beijing Blue Ocean
Technology Co., Ltd., Beijing Trend Leading Information Consulting Co., Ltd., Zhaoyin Yunchuang (Shenzhen) Information Technology Co., Ltd., Fujian Huatong
Bank Co., Ltd., Beijing Yitongmaier Information Technology Co., Ltd., Beijing Dexin Wingdao Information Technology Service Co., Ltd.
The main drafters of this section. Yin Hong, Liu Hong, Xiong Jiansong, Yu Hao, Dong Lei, Zhou Huixiang, Wang Shibing, Bai Lu, Liang Xiaoyan, Chen Ximin, Zhao Zhenwen,
Ma Lie, Wang Meng, Zheng Yi, Han Mo, Gao Jianfang, Wang Jin, Yue Sulin, Zhao Shining, Wang Yeping, Wang Qifeng, Shao Feng, Dan Qiang, Du Yuan, Song Qinglin, Tang Long,
Hou Dapeng, Chen Xinwei, Ding Zongan, Wang Xin, Tan Youji, Yang Quan.
Information Technology Service Outsourcing
Part 6.General Requirements for Service Demanders
1 Scope
This part of GB/T 33770 proposes an outsourcing management model for the information technology service outsourcing service demander (hereinafter referred to as the demander).
It defines the requirements for outsourcing strategy, outsourcing implementation, outsourcing delivery and capability elements for outsourcing service demanders.
This section applies to outsourcing service demanders, providers and third parties.
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article
Pieces. For undated reference documents, the latest version (including all amendments) is applicable to this document.
GB/T 19000-2016 Quality Management System Fundamentals and Terminology
GB/T 33770.1-2017 Information Technology Service Outsourcing Part 1.General Requirements for Service Providers
3 Terms and definitions
The following terms and definitions defined in GB/T 19000-2016 and GB/T 33770.1-2017 apply to this document. In order to facilitate
Used, the following repeatedly lists some terms and definitions in GB/T 33770.1-2017.
3.1
Serviceacquirer
Organizations that obtain services from outside.
Note. Also known as the service provider or customer, referred to as the demander in this standard.
[GB/T 33770.1-2017, definition 2.1]
3.2
Serviceprovider
Organizations that provide services to service demanders as agreed upon.
Note. Also known as the service contractor or service provider, referred to as the provider in this standard.
[GB/T 33770.1-2017, definition 2.2]
3.3
Qualifiedserviceprovider
The provider that meets the demand-side service capability requirements.
Note. The provider that has signed an outsourcing cooperation framework agreement with the demander.
3.4
Demand provider designedserviceprovider
Providers who provide services for specific outsourcing needs.
Note. Qualified providers who have signed a project contract with the demander.
4 Demand-side outsourcing management model
In order to effectively implement information technology service outsourcing, the demand-side should manage the outsourcing strategy, outsourcing implementation and outsourcing delivery in order to manage the outsourcing
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