SB/T 10636: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| SB/T 10636-2025 | English | RFQ |
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Evaluation criteria of service quality of retail enterprises
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SB/T 10636-2025
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| SB/T 10636-2011 | English | 1579 |
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Service quality evaluation cirteria for retail industry
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SB/T 10636-2011
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Basic data | Standard ID | SB/T 10636-2025 (SB/T10636-2025) | | Description (Translated English) | Evaluation criteria of service quality of retail enterprises | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.100.01 | | Date of Issue | 2025-06-16 | | Date of Implementation | 2026-01-01 | | Older Standard (superseded by this standard) | SB/T 10636-2011 | | Issuing agency(ies) | Ministry of Commerce | SB/T 10636-2011: Service quality evaluation cirteria for retail industry---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Service quality evaluation cirteria for retail industry
ICS 03.08.020
A00
People's Republic of China domestic trade industry standard
Retail enterprise service quality evaluation criteria
Released on.2011-12-20
2012-01-01 implementation
Published by the Ministry of Commerce
Content
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 grade 2
5 Organization and Management Principles of Rating 2
6 Reviewers 4
Appendix A (Normative Appendix) Conditions for the Classification of Service Quality of Retail Enterprises 5
Appendix B (Normative Appendix) Retail Enterprise Service Quality Rating Score Table 37
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by the China Business Federation.
This standard is managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. China Business Federation Science and Technology Quality Department, Commercial Technology Quality Center, Beijing Commercial Federation, Beijing Finance and Trade
School of Business, Beijing Cuiwei Building Co., Ltd., Beijing Contemporary Mall Co., Ltd., Chongqing Department Store Co., Ltd.
The main drafters of this standard. Wang Fuqing, Wang Yuetao, Cui Suyan, Wang Chengrong, Ren Donghong, Sun Shiqin, Gao Ying.
Retail enterprise service quality evaluation criteria
1 Scope
This standard stipulates the terms and definitions of retail enterprise service quality evaluation criteria, the classification, the organization and management principles of rating,
The request of the reviewer.
This standard applies to the evaluation of the service quality of retail enterprises with legal business qualifications.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 10001.1 Graphical symbols for public information signs - Part 1. General symbols
GB/T 18883 indoor air quality standard
GB 19085 Prevention of infectious diseases in commercial and service business premises
GB/Z 19579 Implementation Guide for Performance Evaluation Guidelines
SB/T 10401 Commodity After-sales Service Evaluation System
Fire Law of the People's Republic of China (Presidential Decree of the People's Republic of China [2008] No. 6)
The Advertising Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1994] No. 34)
Environmental Protection Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1989] No. 22)
The Contract Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1999] No. 15)
Food Safety Law of the People's Republic of China (Order of the State Council of the People's Republic of China [2009] No. 557)
"Product Quality Law of the People's Republic of China" (Presidential Decree of the People's Republic of China [2000] No. 33)
Trademark Law of the People's Republic of China (Presidential Decree of the People's Republic of China [2001] No. 59)
The Measurement Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1985] No. 28)
The Price Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1997] No. 92)
Law of the People's Republic of China on the Protection of Consumer Rights (Presidential Decree of the People's Republic of China [1993] No. 11)
Labor Law of the People's Republic of China (Presidential Decree of the People's Republic of China [1994] No. 28)
Law of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution (Presidency of the People's Republic of China [1996] No. 77)
Measures for the Administration of Fair Dealings of Retailers' Suppliers (Order of the Ministry of Commerce of the People's Republic of China [2006] No. 17)
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Retail retail
Mainly for the final consumer sales activities.
3.2
Retail business retailenterprise
An organization engaged in retailing of goods.
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