HOME Cart(0) Quotation About-Us Policy PDFs Standard-List
www.ChineseStandard.net Database: 189760 (18 Oct 2025)

GB/T 42498-2023 English PDF

US$359.00 · In stock
Delivery: <= 4 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 42498-2023: Specification for online dispute resolution in E-commerce
Status: Valid

Standard ID	Contents [version]	USD	STEP2	[PDF] delivered in	Standard Title (Description)	Status	PDF
GB/T 42498-2023	English	359	Add to Cart	4 days [Need to translate]	Specification for online dispute resolution in E-commerce	Valid	GB/T 42498-2023

PDF similar to GB/T 42498-2023

Standard similar to GB/T 42498-2023

GB/T 40094.3 GB/T 40094.1 GB/T 40094.4 GB/T 42497 GB/T 42493

Basic data

Standard ID	GB/T 42498-2023 (GB/T42498-2023)
Description (Translated English)	Specification for online dispute resolution in E-commerce
Sector / Industry	National Standard (Recommended)
Classification of Chinese Standard	A10
Classification of International Standard	03.080.01
Word Count Estimation	18,169
Date of Issue	2023-03-17
Date of Implementation	2023-07-01
Issuing agency(ies)	State Administration for Market Regulation, China National Standardization Administration

GB/T 42498-2023: Specification for online dispute resolution in E-commerce

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS03:080:01 CCSA10 National Standards of People's Republic of China Specifications for Online Dispute Resolution in E-Commerce Released on 2023-03-17 2023-07-01 implementation State Administration for Market Regulation Released by the National Standardization Management Committee

Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Basic principles 2 5 ODR process and requirements 2 6 ODR Guarantee10 7 Verification method 11 Appendix A (Informative) Dispute Acceptance Judgment Conditions 12 Reference 13

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting: Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Standardization Technical Committee on E-Commerce Quality Management (SAC/TC563): This document was drafted by: Shenzhen Zhongxin E-Commerce Transaction Guarantee Promotion Center, Shenzhen Institute of Standards and Technology (Shenzhen Articles Compiled Code Institute), China Council for the Promotion of International Trade Commercial Industry Committee, China Jiliang University, Hangzhou Dianzi University, Beijing Product Quality Supervision and Inspection Research Institute, Zhejiang Chuangpin Jidi Technology Co:, Ltd:, Hangzhou Kedang Technology Co:, Ltd:, Tonglu Wangying E-commerce Co:, Ltd: The main drafters of this document: Zhang Xihui, Pan Yao, Wen Liqun, Zeng Li, Wang Zhiyong, Zeng Yuanyun, Zhang Ting, Hong Ting, Yao Xin, Mao Haijun, Jiang Chengcheng, Han Long, Zhang Zefeng, Zhou Jia, Zheng Jun: Specifications for Online Dispute Resolution in E-Commerce

1 Scope

This document gives the basic principles of e-commerce online dispute resolution, specifies the process, requirements and guarantees of online dispute resolution, and describes The verification method is described: This document is applicable to online dispute resolution providers, administrators, mediators and other parties relying on online dispute resolution platforms to resolve e-commerce disputes: dispute:

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text: Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document: GB/T 18894-2016 Specifications for Electronic Document Filing and Electronic Archives Management GB/T 41127-2021 Document Specification for Online Dispute Resolution in Cross-border E-commerce

3 Terms and Definitions

The following terms and definitions apply to this document: 3:1 E-commerce E-commerce Business activities of selling goods or providing services through information networks such as the Internet: [Source: GB/T 41127-2021, 3:1] 3:2 A mechanism for resolving disputes through information networks such as the Internet: [Source: GB/T 41127-2021, 3:4] 3:3 Ensuring that disputed data is securely generated, sent, received, stored, exchanged or otherwise processed in the online dispute resolution process system: [Source: GB/T 41127-2021, 3:5] 3:4 Legal or unincorporated organizations that provide and implement online dispute resolution: Note: Including related parties who provide ODR legal consulting services, ODR technical services, etc: 3:5 It is natural for an ODR provider to appoint or authorize the administration and coordination of ODR proceedings to be performed on an ODR platform:

Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 42498-2023_English be delivered?

Answer: Upon your order, we will start to translate GB/T 42498-2023_English as soon as possible, and keep you informed of the progress. The lead time is typically 2 ~ 4 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 42498-2023_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 42498-2023_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to [email protected]. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.