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Quality requirements and evaluation of multimodal transport service
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Requirements on service quality of multimodal transport
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Basic data
| Standard ID | GB/T 24360-2025 (GB/T24360-2025) |
| Description (Translated English) | Quality requirements and evaluation of multimodal transport service |
| Sector / Industry | National Standard (Recommended) |
| Classification of Chinese Standard | S91 |
| Classification of International Standard | 03.220.01 |
| Word Count Estimation | 18,184 |
| Date of Issue | 2025-12-31 |
| Date of Implementation | 2026-04-01 |
| Older Standard (superseded by this standard) | GB/T 24360-2009 |
| Issuing agency(ies) | State Administration for Market Regulation, Standardization Administration of China |
Similar standards
TB/T 1941|GB/T 24360-2025: Quality requirements and evaluation of multimodal transport service
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03.220.01
CCSS91
National Standards of the People's Republic of China
Replaces GB/T 24360-2009
Multimodal transport service quality and evaluation
Published on 2025-12-31
Implemented on April 1, 2026
State Administration for Market Regulation
The State Administration for Standardization issued a statement.
Table of contents
Preface III
1.Scope 1
2 Normative References 1
3.Terms and Definitions 1
4 Service Principles 1
5 Service Guarantee 2
6 Service Requirements 2
7.Service Quality Evaluation 4
Appendix A (Normative) Service Quality Indicators and Calculation Methods 6
Reference 11
Foreword
This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents".
Drafting.
This document replaces GB/T 24360-2009 "Quality Requirements for Multimodal Transport Services". Compared with GB/T 24360-2009, the main differences are in the structural design.
Aside from integration and editorial changes, the main technical changes are as follows.
---The scope of application of the standard has been changed (see Chapter 1, Chapter 1 of the.2009 edition);
---The definition of the term "multimodal transport operator" has been changed (see 3.1,.2009 edition), and the term "subcontractor" has been changed to "segment".
The definition of "carrier" has been changed (see 3.2, 3.6 in the.2009 edition), and "multimodal transport document," "multimodal transport service," and "multimodal transport document" have been removed.
Terms and definitions for "intermodal transport service quality" and "consignee" (see 3.2, 3.3, 3.4, and 3.5 of the.2009 edition);
---The "Basic Principles of Multimodal Transport Services" has been changed to "Service Principles" (see Chapter 4, Chapter 4 of the.2009 edition), and the "Standard" has been merged.
"Accurate," "timely," and "convenient" were changed to "efficient" (see 4.2, 4.2, 4.3, and 4.5 in the.2009 edition), and "green" and related content were added (see...).
4.4);
---The "Basic Requirements for Multimodal Transport Operators" has been changed to "Service Guarantee" and related content (see Chapter 5,.2009 edition).
Chapter 5);
---The term "Human Resources" has been changed to "Service Personnel" and the corresponding content has been modified (see 5.3, 5.1 in the.2009 version);
---The phrase "Quality requirements for multimodal transport service processes" has been changed to "Service requirements" (see Chapter 6, Chapter 6 of the.2009 edition);
---The requirements for "Service Request Confirmation" have been changed (see 6.1,.2009 version 6.1);
---The term "multimodal transport solution design" has been changed to "service solution design," along with corresponding requirements (see 6.2,.2009 version 6.2);
---The requirements for "Contract Signing and Document Issuance" have been changed (see 6.3,.2009 version 6.3);
---The section on "Selection and Management of Subcontractors" has been changed to "Management of Segment Carriers" and corresponding requirements have been revised (see 6.4,.2009 version 6.4);
---The section on "Organization and Coordination of Multimodal Transport" has been changed to "Organization, Management and Coordination," along with corresponding requirements (see 6.5,.2009 version 6.5);
---The term "multimodal transport process monitoring" has been changed to "process monitoring," and corresponding requirements have been revised (see 6.6,.2009 version 6.6).
---The term "Information Inquiry" has been changed to "Information Service," and the corresponding requirements have been revised (see 6.7,.2009 version 6.7).
---The term "Delivery and Settlement of Goods" has been changed to "Delivery of Goods" and the corresponding requirements have been revised (see 6.8,.2009 version 6.8);
---The sections "Customer Follow-up" and "Complaint Handling" have been removed (see sections 6.9 and 6.10 in the.2009 edition);
---The "Multimodal Transport Service Quality Evaluation Indicators" have been changed to "Service Quality Assessment" (see Chapter 7, Chapter 7 of the.2009 edition);
---Added relevant content on "Assessment Methods" and "Application of Results" (see 7.2 and 7.3);
---Added "Multimodal transport accident rate", "Average order response time", "Average transshipment time", "Average number of transshipments", and "Multimodal transport and..."
"Single transport price ratio", "Multimodal transport unit cost", "Proportion of road transport mileage", and "Proportion of new energy vehicle transport"
"Energy consumption per unit container turnover in multimodal transport", "Achievement rate of 'single bill of lading' in multimodal transport", and "Achievement rate of 'single container' in multimodal transport"
Evaluation indicators and calculation methods for "full cargo tracking achievement rate" and "customer satisfaction rate" (see A.1, A.4, A.8~A.18);
---The indicators “on-time return rate”, “complete return rate”, and “complaint response time” have been removed (see 7.5, 7.6 and 7.9 in the.2009 version).
Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.
This document was proposed by the Ministry of Transport of the People's Republic of China.
This document was prepared by the National Technical Committee on Standardization of Integrated Transportation (SAC/TC571) and the National Technical Committee on Standardization of Logistics.
(SAC/TC269) are jointly under the jurisdiction of the State Administration of Taxation.
This document was drafted by. Shanghai Institute of Quality and Standardization, Planning and Research Institute of the Ministry of Transport, Guangdong Institute of Standardization, and Baogong.
Logistics Enterprise Group Co., Ltd., Anshan Iron and Steel Group Co., Ltd., Jinzhou Port Co., Ltd., Hubei Materials Circulation Technology Research Institute, Chongqing
University of Posts and Telecommunications, Shenzhen Kaidongyuan Modern Logistics Co., Ltd., Harbin-Europe International Logistics Co., Ltd., Dada Smart Logistics (Heilongjiang) IoT
Technology Co., Ltd., Shandong Port Land-Sea International Logistics Group Development Co., Ltd., Shanghai Business School.
The main drafters of this document are. Yu Yang, Lu Huanhuan, Li Tao, Chen Sijia, Gu Xiaoyu, Hou Haiyun, Yin Lizhe, Ai Zhen, Tian Shuaihui, and Gan Jiahua.
Cheng Qianqian, Li Jianghong, Liu Yuan, Yan Hong, Yang Peng, Song Min, Qiao Lifeng, Yu Liyi, Lin Jiacheng, Liu Bin, Jiang Zhenxin.
The release history of this document and the document it replaces is as follows.
---First published in.2009 as GB/T 24360-2009;
---This is the first revision.
Multimodal transport service quality and evaluation
1 Scope
This document establishes the service principles of multimodal transport and stipulates the service guarantees, service requirements, and service quality assessment for multimodal transport.
This document applies to the management and evaluation of services provided by multimodal transport operators.
2 Normative references
The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.
For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies.
This document.
GB/T 18354 Logistics Terminology
GB/T 42184 Terms for Multimodal Transport of Goods
3 Terms and Definitions
The terms and definitions defined in GB/T 18354 and GB/T 42184, as well as the following terms and definitions, apply to this document.
3.1
A multimodal transport operator that enters into a multimodal transport contract with the shipper and assumes full responsibility for the transport process.
Note. This includes, but is not limited to, actual carriers, online platform road freight operators, non-vessel operating common carriers (NVOCCs), and freight forwarders.
[Source. GB/T 42184-2022, 8.2]
3.2
section carrier
An operator that undertakes cargo transportation services for one or more stages on behalf of a multimodal transport operator.
4 Service Principles
4.1 Safety
Take necessary safety measures and risk management measures to effectively control all aspects of multimodal transport and ensure the safety of goods, personnel, means of transport, and equipment.
Safety of operations and information.
4.2 High efficiency
Optimize the organization and management of multimodal transport, utilize information technology and intelligent facilities and equipment, streamline operational processes, and respond quickly to customers.
Demand to improve the operational efficiency of multimodal transport.
4.3 Economy
Measures should be taken to optimize resource allocation, improve transportation efficiency, reduce transportation costs, and enhance the economic viability of multimodal transport services.
...
