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Basic data
| Standard ID | RB/T 055-2020 (RB/T055-2020) |
| Description (Translated English) | (Qualified Rating Service Characteristics Evaluation Laboratory Competence Guide) |
| Sector / Industry | Chinese Industry Standard (Recommended) |
| Classification of Chinese Standard | A00 |
| Word Count Estimation | 9,971 |
| Date of Issue | 2020-08-26 |
| Date of Implementation | 2020-12-01 |
| Regulation (derived from) | National Certification and Accreditation Administration Announcement No. 21 of 2020 |
| Issuing agency(ies) | National Certification and Accreditation Administration |
RB/T 055-2020: (Qualified Rating Service Characteristics Evaluation Laboratory Competence Guide)
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Qualified Rating Service Characteristics Evaluation Laboratory Competence Guide)
ICS 03:120:20
A00
The People's Republic of China Certification and Accreditation Industry Standard
Competence Guidelines for Testing Laboratories for Conformity Assessment Service Characteristics
2020-08-26 released
2020-12-01 implementation
Issued by the National Certification and Accreditation Administration Commission
Table of contents
Preface Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 General 1
5 Resource conditions 2
6 Evaluation plan 3
7 Evaluation target 3
8 Sampling plan 3
9 Validity of results 4
Foreword
This standard was drafted in accordance with the rules given in GB/T 1:1-2009:
This standard was proposed and managed by the National Certification and Accreditation Administration Committee:
Drafting organizations of this standard: China Jiliang University, China Certification and Accreditation Association, Shanghai Institute of Quality Science, China Quality Certification Center, Shenzhen
Shenzhen Institute of Standards and Technology, Beijing Feiyuxing Electronic Technology Co:, Ltd:, Hangzhou Niunuo Technology Co:, Ltd:
The main drafters of this standard: Le Wei, Yin Hongjuan, Sheng Fei, Li Xijun, Yang Jing, Fu Binyou, Chen Hua, Wang Qinzhi, Deng Yunfeng, Wen Lifeng, Dai Shenyi,
Zeng Yurong, Jiang Qinghu, Guo Xiaochai, Xue Huijuan, Song Shaogang:
Introduction
The International Organization for Standardization has begun to develop relevant guidelines for service certification in:2015: To ensure the validity of service certification, in addition to traditional
In addition to the service characteristic evaluation method, the service characteristic evaluation method based on consumer perception needs to be assisted and verified:
The service characteristic evaluation laboratory is based on service characteristics, with experience perception as the core, and consumers as the final object of attention to establish customers
Experience information collection and analysis system, refine customer experience to generate perception data and physiological data, and build service characteristic evaluation laboratory evaluation technology
Technology, interactive comparison and mining analysis between customer perception and physiological data, providing technical support for objective evaluation of service quality, and improving certification
Effectiveness:
Competence Guidelines for Testing Laboratories for Conformity Assessment Service Characteristics
1 Scope
This standard provides service characteristics evaluation laboratory resource conditions, evaluation plan, evaluation object, sampling plan, validity of results, etc:
guide:
This standard applies to laboratories that provide service characteristic evaluation:
2 Normative references
The following documents are indispensable for the application of this document: For dated reference documents, only the dated version applies to this article
Pieces: For undated references, the latest version (including all amendments) applies to this document:
GB/T 27000 Conformity Assessment Vocabulary and General Principles
GB/T 27025 General requirements for the competence of testing and calibration laboratories
3 Terms and definitions
The following terms and definitions defined in GB/T 27000 and GB/T 27025 apply to this document:
3:1
Service characteristics servicecharacteristic
One or a group of distinguishable characteristics perceived by customer service experience is usually intangible:
Note 1: Service characteristics can be proposed in terms of functionality, safety, timeliness, comfort, economy, and ecology:
Note 2: Service characteristics can be qualitative or quantitative:
[RB/T 301-2016, definition 3:5]
3:2
Objectofmeasurementandevaluation
The object of service characteristic evaluation activities, that is, various interactive objects of customers in the service process:
3:3
Indicatorofmeasurementandevaluation
The specific items used to measure the evaluation objects in the service characteristic evaluation activities:
Note: Such as the voice, expression and behavior of the service staff, the equipment, appliances and service information of the service system, the identification signs of the service environment and the landscape:
4 General
The impartiality, confidentiality and management system requirements of the service characteristic evaluation laboratory shall meet the relevant requirements of GB/T 27025: This guide
It is a supplement to the service characteristic evaluation laboratory ability:
Professionals in laboratories are bound by ethical codes related to their profession: Those responsible for the management of service characteristic evaluation laboratories should accept
Responsibility to make their actions above the minimum requirements of the law: In the design of the evaluation plan, the privacy of the testees should be fully protected:
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