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Basic data
| Standard ID | GB/T 25636-2010 (GB/T25636-2010) |
| Description (Translated English) | Numerical control system of machine tools -- Guidelines for the service of customer |
| Sector / Industry | National Standard (Recommended) |
| Classification of Chinese Standard | J50 |
| Classification of International Standard | 25.040.20 |
| Word Count Estimation | 19,116 |
| Date of Issue | 2010-12-01 |
| Date of Implementation | 2011-03-01 |
| Quoted Standard | GB/T 1.1-2009; GB/T 19678-2005 |
| Regulation (derived from) | National Standard Approval Announcement 2010 No.9 (Total No.164) |
| Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China |
| Summary | This standard specifies the user 's service guide CNC system. Including the basic principles of customer service, requested services and products accompanying documents. This standard applies to CNC system product manufacturers (including vendors, hereinafter also referred to as the vendor) activities related to its products and services. |
GB/T 25636-2010: Numerical control system of machine tools -- Guidelines for the service of customer
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Numerical control system of machine tools.Guidelines for the service of customer
ICS 25.040.20
J50
National Standards of People's Republic of China
CNC machine tools
User Guide Service
Issued on. 2010-12-01
2011-03-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Preface Ⅰ
Introduction Ⅱ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Basic principles and contents 2
4.1 Overview 2
4.2 Basic principles and contents 3
5 Services 4
5.1 Overview 4
Requirements 5.2 products and services 4
5 5.3 service program
6 5 requires accompanying documents
6.1 Overview 5
Technical documentation accompanying the product 6.2 5
6.3 Product quality assurance documentation 8
6.4 Package file 10
Examples Appendix A (informative) user satisfaction survey methodology 11
Examples Appendix B (informative) user satisfaction survey of 13
Annex C (informative) Examples of products service archives 14
Foreword
This standard GB/T 1.1-2009. Rules "Standardization Guide Part 1 standard structure and drafting" given in
prepared by.
The standard proposed by China Machinery Industry Federation.
This standard by the National Standardization Technical Committee of CNC machine tool system (SAC/TC367) centralized.
This standard is drafted by. GSK CNC Equipment Co., Ltd., Wuhan Huazhong Numerical Control Co., Ltd.
Participated in the drafting of this standard. Dalian Koyo Technology Engineering Company Limited, Shenyang high-precision CNC Technology Co., Ltd., Beijing KND CNC
Technology Co., Ltd., Beijing North a CNC machine tools limited liability company, Chengdu-Thai Industrial Co., Ltd., Beijing Aerospace CNC Corporation,
Wuhan Heavy Duty Machine Tool Group Co., Ltd., the Southwest Institute of Automation.
The main drafters. Zhang Yujie, Hemin Jia, Jin Jian, Yang watch, being mother Bin, Chen Hu, Liu Hao, Wu Wenjiang, Shao Guoan, Yang Hongli,
Jiangtao, Xu Kaiying high Deyu, Ge Fei, Li Jie.
Introduction
For the CNC machine tools factory (including vendors) in the direction of the healthy development of a modern enterprise system architecture, its products
Quality and efficient services, establish a good service code of conduct, in particular the drafting of the preparation of the "CNC System User Service Guide."
This standard includes requirements for the basic principles of customer service, service content and product accompanying documents for the Department of CNC machine tools
Conventional product manufacturers (including vendors) of its goods and services activities.
CNC machine tools
User Guide Service
1 Scope
This standard specifies the user service guide of CNC machine tools, including the basic principles of customer service, with services and products
It requires line of the file.
This standard applies to CNC system product manufacturers (including vendors, hereinafter also referred to as the vendor) for its goods and services activities.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 1.1-2009 for standardization - Part 1. Standard structure and drafting
GB/T 19678-2005 constitute specification preparation, content and presentation methods
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
User customer
It refers to the factory (including the seller) of products offered by the recipient, including the acceptance of the product, organization or individual.
Note. Users are also known as customer.
3.2
Service service
In order to meet user needs for products and services, manufacturing activities in contact with all the results generated by the user (including vendors).
3.3
Services provided servicedelivery
Factory (including vendors) to provide the services needed activities.
3.4
Instructions instructionforuse
Security product manufacturer (including vendors) provided by the effective use of information.
Note. Some manufacturers of CNC machine tools also put the product "User's Guide" named "Manual", "User's Manual" and so on.
3.5
Maintenance maintenance
All combinations of technology and management, intended to maintain a project or a product is effective and safe condition. In this state,
You can complete the required function, these efforts include testing, adjustment, cleaning and/or update work.
3.6
Repair repair
To make the product is effective and safe condition, part of a project carried out troubleshooting, including the replacement of damaged parts, and heavy
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