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GB/T 19668.7-2022: Information technology service - Surveillance - Part 7: Requirements for surveillance workload measurement
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GB/T 19668.7-2022: Information technology service - Surveillance - Part 7: Requirements for surveillance workload measurement

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Information technology service -- Surveillance -- Part 7.Requirements for surveillance workload measurement ICS 35.020 CCSL70 National Standards of People's Republic of China Information Technology Service Supervision Part 7.Supervision workload measurement requirements Published on 2022-10-12 2023-05-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration directory Preface III Introduction IV 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Overview 1 5 Supervision measurement objects in the deployment and implementation link 2 5.1 Infrastructure Project Supervision 2 5.2 Information Security Engineering Supervision 3 5.3 Software Engineering Supervision 3 5.4 Data Center Engineering Supervision 4 6 Supervision measurement objects in the operation and maintenance link 6 6.1 Tender Phase 6 6.2 Implementation Phase 6 6.3 Assessment Phase 6 7 Calculation of supervision workload 6 7.1 General 6 7.2 Reference value of supervision workload (Qre) 6 7.3 Supervisor adjustment factor (Ac) and supervisory work difficulty factor (K) 7 7.4 Proportion of supervision workload8 7.5 Calculation of Supervision Workload 8

foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents" drafted. This document is part 7 of GB/T 19668 "Information Technology Service Supervision". GB/T 19668 has released the following parts. --- Part 1.General; --- Part 2.Specifications for infrastructure engineering supervision; --- Part 3.Specifications for operation and maintenance supervision; --- Part 4.Specifications for information security supervision; --- Part 5.Specifications for software engineering supervision; --- Part 6.Application system. Specification for engineering supervision of data center; --- Part 7.Supervision workload measurement requirements. Please note that some content of this document may be patented. The issuing agency of this document assumes no responsibility for identifying patents. This document is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This document was drafted by. China Electronics Standardization Institute, Shenzhen Saixi Information Technology Co., Ltd., Wuxi Internet of Things Innovation Center Co., Ltd., Beijing Jiaotong University, Beijing Guoyan Technology Consulting Co., Ltd., Beijing Times Dingdian Engineering Consulting Co., Ltd., Jiangsu Saixi Technology Development Co., Ltd., Beijing Huawu Technology Co., Ltd., Beijing Zhongbaixin Information Technology Co., Ltd., Beijing North Consulting Information Engineering Consulting Co., Ltd. Co., Ltd., Beijing Zhongbao Tianhe Information Technology Co., Ltd., Shandong Saibao Electronic Information Engineering Co., Ltd., Chengdu Anmeiqin Information Technology Co., Ltd., Beijing CCID Industrial and Information Engineering Supervision Center Co., Ltd., Shandong Zhengzhong Information Technology Co., Ltd., Beijing Kensijie Information System Consulting Co., Ltd., Ark Engineering Management Co., Ltd., Northern Laboratory (Shenyang) Co., Ltd., Beijing Lianhaixin Information System Co., Ltd., Shenzhen Urban Transportation Planning and Design Research Center Co., Ltd., Shenzhen Suoxinda Data Technology Co., Ltd., Wu Hanshi is Information Technology Co., Ltd. The main drafters of this document. Sun Wei, Zhuo Lan, Guo Xiong, Yang Hong, Chu Jie, Jiang Guangsong, Cao Hui, Jia Zhuosheng, Yan Jianqing, Xu Fang, Sun Xu, Yuan Ziqiang, Qin Jiake, Lu Xuezhe, Zhao Xiangyang, Zhang Jiancheng, Jiao Qingwu, Zhu Jiang, Jing Bin, Zhang Xiaochun, Zhang Xuefeng, Li Qiang, Zhang Lei, Liu Yang, Wang Jingjing, Yang Tao, Jiang Xiaojun, Song Lihua, Wang Ting, Su Hanmao, Lu Yao, Liu Jiyuan, Ge Yikang, Shi Jiliang, Li Juan, Ma Xuefeng, Wu Jianglong, Zhang Binan, Chen Yue, Shao Jun, Lin Tao, Wang Xiaojian, Hou Libin, Zhang Jiannan, Yuan Hongpeng, Liu Bin.

Introduction

GB/T 19668 "Information Technology Service Supervision" is a general standard to guide my country's information technology service supervision. GB/T 19668 is intended to be composed of seven parts. --- Part 1.General. The purpose is to provide information system engineering supervision and related information in information system engineering construction and operation and maintenance. General principles and general requirements for information technology services. --- Part 2.Infrastructure engineering supervision specifications. The purpose is to clarify the supervision objectives and supervision tasks of each stage of the infrastructure project and supervision points. --- Part 3.Specifications for operation and maintenance supervision. The purpose is to clarify the supervision objectives, supervision tasks and supervision of each stage of operation and maintenance. gist. --- Part 4.Information security supervision specifications. The purpose is to clarify the supervision of information security supervision work in each stage of information system engineering. Management objectives, supervision tasks and supervision points. --- Part 5.Specifications for software engineering supervision. The purpose is to clarify the supervision objectives, supervision tasks and supervision requirements of each stage of software engineering. points and supervisory documentation requirements. --- Part 6.Application systems. Specifications for data center engineering supervision. The purpose is to clarify the application system in addition to the computer room and other infrastructure Supervision objectives and supervision services at each stage of data center engineering supervision other than construction and construction. --- Part 7.Supervision workload measurement requirements. The purpose is to clarify the deployment, implementation, operation and maintenance of information system engineering construction. The requirements of workload measurement of link supervision tasks provide guidance for the measurement and evaluation of supervision service workload. Information Technology Service Supervision Part 7.Supervision workload measurement requirements

1 Scope

This document specifies the measurement requirements of supervision workload from two aspects. supervision object and supervision workload measurement. This document applies to workload measurement for information systems engineering supervision services.

2 Normative references

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document. GB/T 19668.1-2014 Information Technology Service Supervision Part 1.General Provisions GB/T 19668.2-2017 Information Technology Service Supervision Part 2.Specification for Infrastructure Engineering Supervision GB/T 19668.3-2017 Information Technology Service Supervision Part 3.Specification for Operation and Maintenance Supervision GB/T 19668.4-2017 Information Technology Service Supervision Part 4.Information Security Supervision Specification GB/T 19668.5-2018 Information Technology Service Supervision Part 5.Specification for Software Engineering Supervision GB/T 19668.6-2019 Information Technology Service Supervision Part 6.Application System. Specification for Data Center Engineering Supervision

3 Terms and Definitions

The terms and definitions defined in GB/T 19668.1-2014 and the following terms and definitions apply to this document. 3.1 monitoring workload The workload generated when the supervision work task (single supervision work task or a collection of multiple supervision work tasks) is completed. Note. The supervision workload is generally measured in person·day (or person·month, person·year). 3.2 project project The object of implementation of supervision. 3.3 The supervision activities carried out for the project operation and maintenance engineering during the supervision operation. Note. The operation and maintenance supervision work may cover all stages of the bidding, implementation and evaluation of the operation and maintenance project.

4 Overview

The supervision work cycle includes planning and design links, deployment and implementation links, operation and maintenance links, etc. There are significant differences in the workload of supervision due to different tasks. ...