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GY/T 204-2004 (GYT 204-2004)

GY/T 204-2004_English: PDF (GYT204-2004)
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GY/T 204-2004English319 Add to Cart 3 days Specification of customer service for CATV GY/T 204-2004 Valid GY/T 204-2004

Standard ID GY/T 204-2004 (GY/T204-2004)
Description (Translated English) Specification of customer service for CATV
Sector / Industry Radio, Film & TV Industry Standard (Recommended)
Classification of Chinese Standard M60
Classification of International Standard 33.160.01
Word Count Estimation 12,178
Date of Issue 2004-12-09
Date of Implementation 2005-03-01
Drafting Organization State Administration of Radio, Film and Television Broadcasting Planning Institute
Administrative Organization National Radio and Television Standardization Technical Committee
Summary This standard specifies the cable television network operators to provide cable television services should reach a common user quality of service requirements. This standard applies to cable television network operators to provide cable television services in the whole process of the user.

GY/T 204-2004
Specification of customer service for CATV
Central Republic Radio, Film and Television
Cable TV User Service Specification
Shi 2.2005-03-01 Real 004-12-09
Chinese State Administration of Radio, Film and Television Publishes Industry Standards
Foreword ... II
1 Scope ... 1
2 Normative references ... 1
3 Terms and definitions ... 1
4 General ... 2
5 "Window" Department Service Requirements ... 2
6 Service quality requirements ... 3
7 Network technical requirements ... 4
8 Program transmission quality requirements ... 4
Appendix A (informative) General service operation process ... 5
In order to ensure the high-quality and reliable transmission of radio and television programs, improve the service quality of cable television broadcast network operators, and further maintain
The legal rights and interests of the majority of users have formulated this standard.
In the formulation of this standard, the current status of cable television broadcasting networks at all levels in the country has been fully considered, and the operation of cable television broadcasting networks has been summarized.
The organization's user service experience and reference to relevant domestic and foreign materials.
The user service standards for the extended services and value-added services provided by cable television network operators are separately formulated.
Appendix A to this standard is an informative appendix.
This standard is under the jurisdiction of the National Radio and Television Standardization Technical Committee.
This standard was drafted. Radio and Television Planning Institute of the State Administration of Radio, Film and Television, Guangdong Radio, Film and Television Bureau, Wuxi Radio and Television
TV Bureau, Beijing Gehua Cable Network Co., Ltd., Dongfang Cable Network Co., Ltd.
The main drafters of this standard. Gao Shaojun, Yang Li, Kou Humin, Huang Guangquan, Luo Xiaobu, Chen Bainian, Chen Zhiguo, Jiang Yan, Li Xia, Pan
Thirsty, Wan Qianrong, Xu Xiaoxia, Yu Baohua, You Yuzhen, Zhao Yinhua.
Cable TV User Service Specification
1 Scope
This standard specifies the general service quality requirements that cable TV broadcast network operators should provide to provide cable TV user services.
This standard applies to the entire process of cable TV network operators to provide cable TV user services.
2 Normative references
The clauses in the following documents have become the clauses of this standard after being referenced. For dated references, all subsequent
Neither amendments (excluding errata) or revised versions are applicable to this standard, however, parties who have reached an agreement under this standard are encouraged to study
Is the latest version of these files available? For undated references, the latest version applies to this standard.
GB/T 7401-1987 Color TV image quality subjective evaluation method
GB/T 16463-1996 Subjective evaluation methods and technical requirements for sound quality of broadcasting programs
GY/T 106 Cable TV Broadcasting System Technical Specification
3 terms and definitions
The following terms and definitions apply to this standard.
Customer service
The cable TV broadcast network operation organization finds out the user's needs and meets the user's needs in a comprehensive operation process.
CATV broadcast network
Television broadcasting using radio frequency cables, optical cables, microwaves, data cables, and combinations thereof to transmit, distribute and exchange image, sound and data signals
Broadcast network.
Operator of CATV broadcast network
Acquired cable TV business operation qualifications in the People's Republic of China, providing users with images and sound through cable TV broadcast
And data signal service operators.
Customer service department
Responsible for business consulting, business acceptance, charging, installation, maintenance, and complaint acceptance in cable television network operating agencies
Service departments, including business premises, call centers and installation and maintenance outlets.