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GB/T 41461-2022: Requirements of self-service bank branches service
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| GB/T 41461-2022 | English | 189 |
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Requirements of self-service bank branches service
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GB/T 41461-2022
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Basic data | Standard ID | GB/T 41461-2022 (GB/T41461-2022) | | Description (Translated English) | Requirements of self-service bank branches service | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A11 | | Word Count Estimation | 9,942 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 41461-2022: Requirements of self-service bank branches service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Requirements of self-service bank branches service
ICS 03.060
CCSA11
National Standards of People's Republic of China
Service requirements for self-service banking outlets
Published on 2022-04-15
2022-11-01 Implementation
State Administration for Market Regulation
Released by the National Standardization Administration
directory
Preface III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Service facilities and equipment 2
4.1 Public security environment and geographical location 2
4.2 Infrastructure Installation Design 2
4.3 Safety precautions 2
4.4 Bank Self-Service Equipment 2
5 Service Environment 3
5.1 Identification of self-service banking outlets 3
5.2 Environmental facilities 3
6 Service function 3
6.1 Overview 3
6.2 Basic Services 4
6.3 Value-added services4
7 Service Management 4
8 Consumer Protection 4
8.1 Protection of Rights and Interests 4
8.2 Problem handling 5
foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents"
drafted.
Please note that some content of this document may be patented. The issuing agency of this document assumes no responsibility for identifying patents.
This document is proposed by the People's Bank of China.
This document is under the jurisdiction of the National Financial Standardization Technical Committee (SAC/TC180).
This document is drafted by. China Financial Electronics Corporation, the Science and Technology Department of the People's Bank of China, China Construction Bank Corporation, China Agricultural
Industrial Bank Co., Ltd., Industrial and Commercial Bank of China Co., Ltd., Bank of China Co., Ltd., Postal Savings Bank of China Co., Ltd.
Co., Ltd., China Everbright Bank Co., Ltd., Bank of Chongqing Co., Ltd., Fudian Bank Co., Ltd., Bank of Ningbo Co., Ltd.
Co., Ltd., China Merchants Bank Co., Ltd., China CITIC Bank Co., Ltd., Hua Xia Bank Co., Ltd., China Guangfa Bank Co., Ltd.
Company, Industrial Bank Co., Ltd., People's Bank of China Kunming Central Sub-branch, People's Bank of China Changsha Central Sub-branch, People's Bank of China Heavy
Qing Business Management Department, Urumqi Central Sub-branch of the People's Bank of China, Chongqing National Financial Technology Certification Center Co., Ltd., Cross-border Bank
Inter-Payment and Clearing Co., Ltd.
The main drafters of this document. Zhang Yongfu, Li Wei, Yang Fuyu, Wu Xiangyang, Qu Weimin, Feng Lei, Yang Qian, Liu Shuyuan, Du Xin, Liu Yuanyuan, Li Ye,
Xu Dan, Liu Chao, Deng Jin, Miao Yin, Meng Fansheng, Tan Lizhen, Tong Chao, Yao Yuanzhou, Xie Qian, Xie Miao, Wang Jiazhao, Wang Hui, Fu Tianguang, Tian Zhen, Yang Haibin,
Chen Jiajie, Wang Lu, Lu Boke, Chen Jing, Wang Ruixue, Yin Fangwei, Wang Jian, Tang Yunxia, Xiao Jiangang, Yi Shuxian, Tan Wang, Liu Qibin, Liu Cilin,
Bi Xiaowen, Qin Cheng, Xu Jian, Zhang Jiawei.
Service requirements for self-service banking outlets
1 Scope
This document specifies the service facilities and equipment, service environment, service functions, service management and consumer rights protection methods of self-service banking outlets.
related requirements.
This document is applicable to the construction and service provision of newly-built, renovated and expanded affiliated and off-bank self-service banking outlets. solid room cloth
The single or row bank self-service equipment placed can be implemented by reference.
2 Normative references
The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations
documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to
this document.
GB 17565 General technical requirements for anti-theft security doors
GB 50054 Low-voltage power distribution design code
GB 50343 Technical Specification for Lightning Protection of Building Electronic Information System
GB 50348 Security Engineering Technical Standard
GB 50394 Intrusion Alarm System Engineering Design Specification
GB 50395 Code for engineering design of video security monitoring system
GB 50396 Code for Engineering Design of Access Control System
GA38 Bank Security Precautions
GA/T 73 Mechanical anti-theft lock
JR/T 0002 Technical Specification for Automatic Teller Machine (ATM) Terminals for Bank Cards
JR/T 0026 Technical Specification for Lightning Protection of Banking Computer Information System
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Bank self-service equipment self-servicebankdevice
The bank provides special equipment for customers to complete deposits, withdrawals, transfers, bill payments, account opening, information inquiry and other services by themselves.
Note. Including cash self-service equipment (such as ATMs, automatic deposit machines, etc.) and non-cash bank self-service equipment (such as inquiry machines, receipt printers, card issuing machines, etc.)
machine, etc.).
[Source. GA38-2021, 3.4, with modifications]
3.2
Self-service bank branch
It is composed of bank self-service equipment, customer activity area and banknote adding room, etc., for customers to complete deposits, withdrawals, transfers, payment, information inquiry, etc.
Business, premises with separate physical areas.
Note 1.It can be divided into affiliated self-service banks (also known as on-line self-service banks) and off-line self-service banks.
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