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GB/T 36339-2018 English PDF

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GB/T 36339-2018: Technological requirements of intelligent customer service semantic library
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Basic data

Standard ID GB/T 36339-2018 (GB/T36339-2018)
Description (Translated English) Technological requirements of intelligent customer service semantic library
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard L77
Classification of International Standard 35.240
Word Count Estimation 22,273
Date of Issue 2018-06-07
Date of Implementation 2019-01-01
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 36339-2018: Technological requirements of intelligent customer service semantic library

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Technological requirements of intelligent customer service semantic library ICS 35.240 L77 National Standards of People's Republic of China Intelligent Customer Service Semantic Library Technical Requirements Published on.2018-06-07 2019-01-01 implementation State market supervision and administration China National Standardization Administration issued

Content

Foreword III Introduction IV 1 Scope 1 2 Terms and Definitions 1 3 Semantic Library 2 4 Thesaurus 3 5 object library 5 6 Knowledge Base 7 Appendix A (informative) Example of the semantic library 10 Appendix B (informative) The basic flow of the semantic library creation activity 13 Appendix C (informative) Example of dimension 15

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This standard is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This standard was drafted. Shanghai Zhiyi Intelligent Network Technology Co., Ltd., China Electronics Technology Standardization Institute, Chinese Academy of Sciences Institute of Computing Technology, Shanghai Research Institute of China Telecom Co., Ltd., Tsinghua University, Keda Xunfei Co., Ltd., China Merchants Bank, Guangzhou Broadcasting and Transportation Tong Financial Electronics Co., Ltd. The main drafters of this standard. Zhu frequency, Zeng Yongmei, Ye Leiming, Wang Jing, Zhang Zhanxin, Cao Cungen, Yang Zhen.

Introduction

The intelligent customer service semantic library (InteligentCustomerServiceSemanticLibrary) provides a set of access to the intelligent customer service system. A fusion approach that uses domain and domain-specific knowledge to achieve sharing and common understanding, not only can clearly describe the general domain and specific domains Concepts and their relationships, the exchange, sharing and reuse of knowledge, as well as the semantic reasoning ability and semantic logical reasoning ability The basic framework. Thereby achieving the following objectives. --- Establish a standard framework for the intelligent customer service semantic library. ---Building standard semantic libraries in various fields and achieving cross-domain integration. --- Implement the application of the semantic library standard in the intelligent customer service system. Intelligent Customer Service Semantic Library Technical Requirements

1 Scope

This standard specifies the structure and specific requirements of the intelligent customer service semantic library. This standard applies to the knowledge construction and management of the intelligent customer service system. This standard takes the Chinese grammar system as an example and also conforms to other languages. Grammatical system.

2 Terms and definitions

The following terms and definitions apply to this document. 2.1 Intelligent customer service system inteligentcustomerservicesystem Based on a variety of artificial intelligence technologies such as natural language processing and intelligent human-computer interaction, using instant messaging, web pages, text messages, etc. A software system that interacts with users in real time in an anthropomorphic manner. 2.2 Intelligent customer service semantic library inteligentcustomerservicesemanticlibrary A collection of structured knowledge based on an intelligent customer service system and represented by a semantic network. 2.3 Similar word congenericword Words that differ in semantics but are related and of the same category. 2.4 Word class wordclass A collection of synonyms or similar words. 2.5 Thesaurus lexicallibrary A library of stored words. 2.6 Object class objectclass Extract a collection of common features from real or abstract concepts, which can be identified with clear boundaries and meanings. 2.7 Object class attribute objectclassattribute Used to describe common features of object classes. 2.8 Object library objectlibrary A library that holds object classes. 2.9 Semantic expression An expression that follows a certain syntax and can express semantics.

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