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GB/T 34417-2017 English PDF

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GB/T 34417-2017: Specification for service information disclosure
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PDF similar to GB/T 34417-2017


Standard similar to GB/T 34417-2017

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Basic data

Standard ID GB/T 34417-2017 (GB/T34417-2017)
Description (Translated English) Specification for service information disclosure
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A12
Classification of International Standard 03.080
Word Count Estimation 14,121
Date of Issue 2017-10-14
Date of Implementation 2018-05-01
Issuing agency(ies) General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 34417-2017: Specification for service information disclosure

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for service information disclosure ICS 03.080 A12 National Standards of People's Republic of China Service Information Open Specification 2017-10-14 Published 2018-05-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China China National Standardization Administration released Directory Foreword Ⅲ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Principle 1 4.1 Autonomy 1 4.2 Authenticity 4.3 comprehensiveness 4.4 Normative 2 4.5 Timeliness 2 4.6 Availability 2 4.7 Relevance 2 5 service information disclosure content 2 5.1 The basic information of the operating organization 2 5.2 service resource information 2 5.3 service process information 3 5.4 Service Quality Management Information 3 6 ways to disclose service information 3 6.1 Basic Requirements 3 6.2 Schematic, symbols, graphics, numerical and tabular use 4 6.3 Languages and Terminology 4 6.4 Recognition and consistency 4 7 service information disclosure procedures 4 7.1 Service Information Evaluation 4 7.2 Service Information Processing 4 7.3 Service Information Release 4 7.4 work operation 5 8 Results of service information disclosure evaluation and improvement 5 Appendix A (Informative) Service information list corresponding to the twelve elements of the service standard Reference 9

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard by the National Service Standardization Technical Committee (SAC/TC264) and focal point. This standard was drafted by the State Administration of Quality Supervision, Inspection and Quarantine Quality Management Division, China Institute of Standardization. The main drafters of this standard. Cheng Yonghong, Huang Guoliang, Wang Yun Song, Ma Siyu, Yang Shuo, Hu Pinjie, Cao Lili, Wang Shichuan, Li Han, Hou Fei, Zeng Yi, Wan Fu Jun. Service Information Open Specification

1 Scope

This standard specifies the principle of service information disclosure, content, methods, procedures and results evaluation and improvement of the content. This standard applies to all types of business organization service information management and evaluation of open behavior.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version applies to this article Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 2893.2 Graphical symbols - Safety colors and safety signs - Part 2. Principles for the design of product safety labels

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Business organization for-profitorganization For the purpose of for-profit, in order to achieve the goal, by responsibility, authority and interrelationships constitute one's own function of a person or a group of people. Note. Rewrite ISO 9000.2015, definition 3.2.1. 3.2 Customer customer A person or business organization that is capable of or actually accepts the services provided for or on its behalf. Rewrite ISO 9000.2015, definition 3.2.4. 3.3 Service service At least one activity must be output between the operating organization and the customer's operating organization. Rewrite ISO 9000.2015, definition 3.7.7. 3.4 Service information public serviceinformationdisclosure Business organizations advertise service information to unspecified customers.

4 principles

4.1 Autonomy The service information disclosure is mainly carried out voluntarily by the operating organizations, and the operating organizations are encouraged to declare their own service standards. 4.2 Authenticity Business organizations open service information content to be true, reliable and feasible, consistent with the objective reality, there is no non-service-oriented Description, can not be overstated, false or misleading.

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