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US$279.00 · In stock Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 34417-2017: Specification for service information disclosure Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 34417-2017 | English | 279 |
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Specification for service information disclosure
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GB/T 34417-2017
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Basic data | Standard ID | GB/T 34417-2017 (GB/T34417-2017) | | Description (Translated English) | Specification for service information disclosure | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 14,121 | | Date of Issue | 2017-10-14 | | Date of Implementation | 2018-05-01 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China |
GB/T 34417-2017: Specification for service information disclosure---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for service information disclosure
ICS 03.080
A12
National Standards of People's Republic of China
Service Information Open Specification
2017-10-14 Published
2018-05-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Foreword Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Principle 1
4.1 Autonomy 1
4.2 Authenticity
4.3 comprehensiveness
4.4 Normative 2
4.5 Timeliness 2
4.6 Availability 2
4.7 Relevance 2
5 service information disclosure content 2
5.1 The basic information of the operating organization 2
5.2 service resource information 2
5.3 service process information 3
5.4 Service Quality Management Information 3
6 ways to disclose service information 3
6.1 Basic Requirements 3
6.2 Schematic, symbols, graphics, numerical and tabular use 4
6.3 Languages and Terminology 4
6.4 Recognition and consistency 4
7 service information disclosure procedures 4
7.1 Service Information Evaluation 4
7.2 Service Information Processing 4
7.3 Service Information Release 4
7.4 work operation 5
8 Results of service information disclosure evaluation and improvement 5
Appendix A (Informative) Service information list corresponding to the twelve elements of the service standard
Reference 9
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard by the National Service Standardization Technical Committee (SAC/TC264) and focal point.
This standard was drafted by the State Administration of Quality Supervision, Inspection and Quarantine Quality Management Division, China Institute of Standardization.
The main drafters of this standard. Cheng Yonghong, Huang Guoliang, Wang Yun Song, Ma Siyu, Yang Shuo, Hu Pinjie, Cao Lili, Wang Shichuan, Li Han, Hou Fei,
Zeng Yi, Wan Fu Jun.
Service Information Open Specification
1 Scope
This standard specifies the principle of service information disclosure, content, methods, procedures and results evaluation and improvement of the content.
This standard applies to all types of business organization service information management and evaluation of open behavior.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 2893.2 Graphical symbols - Safety colors and safety signs - Part 2. Principles for the design of product safety labels
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Business organization for-profitorganization
For the purpose of for-profit, in order to achieve the goal, by responsibility, authority and interrelationships constitute one's own function of a person or a group of people.
Note. Rewrite ISO 9000.2015, definition 3.2.1.
3.2
Customer customer
A person or business organization that is capable of or actually accepts the services provided for or on its behalf.
Rewrite ISO 9000.2015, definition 3.2.4.
3.3
Service service
At least one activity must be output between the operating organization and the customer's operating organization.
Rewrite ISO 9000.2015, definition 3.7.7.
3.4
Service information public serviceinformationdisclosure
Business organizations advertise service information to unspecified customers.
4 principles
4.1 Autonomy
The service information disclosure is mainly carried out voluntarily by the operating organizations, and the operating organizations are encouraged to declare their own service standards.
4.2 Authenticity
Business organizations open service information content to be true, reliable and feasible, consistent with the objective reality, there is no non-service-oriented
Description, can not be overstated, false or misleading.
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