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GB/T 34276-2017: Social insurance consulting service specification
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| GB/T 34276-2017 | English | 279 |
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Social insurance consulting service specification
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GB/T 34276-2017
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Basic data | Standard ID | GB/T 34276-2017 (GB/T34276-2017) | | Description (Translated English) | Social insurance consulting service specification | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A11 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 14,163 | | Date of Issue | 2017-09-07 | | Date of Implementation | 2018-04-01 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 34276-2017: Social insurance consulting service specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Social insurance consulting service specification
ICS 03.080.01
A11
National Standards of People's Republic of China
Social Insurance Advisory Services Specification
2017-09-07 Posted
2018-04-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Foreword Ⅲ
Introduction IV
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 general requirements
4.1 Service Organization
4.2 Facilities and Equipment 1
4.3 service personnel 2
5 service content and form 2
5.1 service content 2
5.2 service form 3
6 service process and time limit 3
6.1 service process 3
6.2 service time limit 4
7 Service Quality Supervision, Evaluation and Improvement 4
7.1 Quality Supervision 4
7.2 Quality Evaluation 4
7.3 Quality Improvement 4
Appendix A (informative) social insurance counseling services civilized terms 5
Appendix B (informative) social insurance counseling service accounting format 7
References 8
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the Ministry of Human Resources and Social Security of the People's Republic of China.
This standard by the National Social Security Standardization Technical Committee (SAC/TC474) centralized.
This standard was drafted by the Ministry of Human Resources and Social Security social insurance career management center, Inner Mongolia Autonomous Region social insurance career management
Bureau, Shanghai Social Insurance Business Management Center, Beijing Haidian District Social Insurance Fund Management Center, Jiangsu Province Suqian Social Insurance Fund
Management Center, Panzhihua City, Sichuan Province Health Insurance Authority, Zibo City, Shandong Province, Medical Insurance Division, Inner Mongolia Autonomous Region Standardization Institute.
The main drafters of this standard. Huang Huabo, Zhu Wen, Yang Xiaoyan, Wang Jianhua, Li Jiu-ping, Yuan Wenming, Zhou Zhicheng, Zhou Lan, Zheng Yi, Jin Jun, Wang Ni,
Ding Ruixue, Zhang Xiuqin, Li Jia.
Introduction
Social insurance consulting service is a basic function of the social insurance agency stipulated in the Social Insurance Law. In order to standardize social insurance
Consultation service activities, improve the quality of social insurance counseling services, to ensure that service clients enjoy equal rights and interests of social insurance, the development of this standard.
Social Insurance Advisory Services Specification
1 Scope
This standard specifies the general requirements for social insurance consulting services, service content and form, service processes and time limits, service quality supervision and evaluation
With the basic requirements for improvement.
This standard applies to social insurance agencies at all levels and social insurance service agencies related to social insurance advisory services activities.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
Customer Satisfaction Assessment Model and Method Guidance
General rules of customer satisfaction testing
General rules of social insurance service GB/T 27768-2011
Facilities and equipment requirements of social security service centers GB/T 27769-2011
Social Security Visual Identity System
3 Terms and definitions
GB/T 27768-2011, GB/T 27769-2011 defined and the following terms and definitions apply to this document.
3.1
Social insurance consulting services socialinsuranceconsultingservice
Social insurance agencies and social insurance service agencies in accordance with social insurance laws and regulations, policies, handling procedures and related information
In response to the questions and needs raised by social security clients, we provide them with answers, help and guidance through equal exchanges.
4 general requirements
4.1 service agencies
4.1.1 The institutions designated by the law, authorized, commissioned and entrusted by social insurance agencies to provide social insurance services (including grassroots social security
Service Platform).
4.1.2 departments engaged in consulting services should be equipped with consulting services corresponding to the advisory services staff.
4.1.3 should develop advisory services rules, put forward advisory services requirements, test the quality of advisory services, advisory services to establish feedback and complaint channels,
And assessment of advisory services.
4.2 Facilities and equipment
4.2.1 Facilities should be equipped with consulting services including but not limited to guidance desks, consultation service windows, self-service inquiry terminals, networks
Information platform, telephone consultation and so on. The number of configurations should meet the needs of the service population and advisory services. Should be GB/T 27769-2011
The requirements of the configuration of the corresponding service facilities.
4.2.2 Consultation Service Regional signs, signs and design should be set in accordance with GB/T 27769-2011 Appendix C, Appendix D requirements.
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