Search result: GB/T 33136-2024 (GB/T 33136-2016 Older version)
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Information technology service - Service capability maturity model for data center
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GB/T 33136-2024
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Information technology service -- Service capability maturity model of data center
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GB/T 33136-2016
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| Standard ID | GB/T 33136-2024 (GB/T33136-2024) | | Description (Translated English) | Information technology service - Service capability maturity model for data center | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | L77 | | Classification of International Standard | 35.080 | | Word Count Estimation | 62,655 | | Date of Issue | 2024-12-31 | | Date of Implementation | 2025-07-01 | | Older Standard (superseded by this standard) | GB/T 33136-2016 | | Issuing agency(ies) | State Administration for Market Regulation, National Standardization Administration |
GB/T 33136-2024.Information technology service data center service capability maturity model
ICS 35.080
CCSL77
National Standard of the People's Republic of China
Replace GB/T 33136-2016
Information Technology Services
Data Center Service Capability Maturity Model
Released on 2024-12-31
2025-07-01 Implementation
State Administration for Market Regulation
The National Standardization Administration issued
Table of Contents
Preface III
1 Range 1
2 Normative references 1
3 Terms, definitions and abbreviations 1
3.1 Terms and Definitions 1
3.2 Abbreviations 3
4 Maturity Model 3
4.1 Maturity Level 3
4.2 Model composition 4
4.3 Data Center Service Types 4
4.4 Model Application 5
5 Competency Framework 6
6 Evaluation Methods 8
6.1 Overview 8
6.2 Capability Maturity 8
6.3 Data Center Service Capability Maturity 13
6.4 Special service capability maturity 15
7 Data Center Service Capability Management and Technical Requirements 17
7.1 Strategic Management 17
7.2 Digital Intelligence Operations 23
7.3 Security drive 47
Appendix A (Normative) Capability Framework Basic Weight Setting 53
Appendix B (Normative) Calculation Method for Data Center Service Capability Maturity Index Value 55
Appendix C (Normative) Calculation Method for Special Service Capability Maturity Index Value 56
References 57
Preface
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents"
Drafting.
This document replaces GB/T 33136-2016 "Information Technology Service Data Center Service Capability Item Maturity Model" and
Compared with GB/T 33136-2016, in addition to structural adjustments and editorial changes, the main technical changes are as follows.
a) Changed the names of capability domains and corresponding diagrams in the model structure (see 4.2, 4.2 of the.2016 edition);
b) Added data center service types (see 4.3);
c) Added the maturity of special service capabilities (see 4.1.2 and 6.4);
d) Added application scenarios of maturity model (see 4.4.3);
e) The competency domain names, competency subdomain names and numbers, competency item names and numbers, and corresponding tables in the competency framework have been changed (see
Chapter 5, Chapter 5 of the.2016 edition);
f) The number of competency subdomains and competency items of the evaluation object has been changed (see 6.1, 6.1 of the.2016 edition);
g) The evaluation method has been changed (see 6.2, 6.2~6.5 of the.2016 edition);
h) The data center service capability maturity classification rules have been changed (see 6.3, 6.6 of the.2016 edition);
i) Changed the name of the capability domain in the data center service capability management and technical requirements, changed the operation guarantee to digital intelligence operation, and changed the organizational governance to
To ensure the drive (see Chapter 7, Chapter 7 of the.2016 edition);
j) Changed the name of the capability subdomain in the data center service capability management and technical requirements, and adjusted the location of the capability subdomain. Digital Intelligence Operation Capability
In the domain, the two capability subdomains of security management and quality management are deleted, and the technical operation capability subdomain and the digital intelligence leadership capability subdomain are added;
In the barrier-driven capability domain, the two capability subdomains of governance structure and organizational risk are deleted, and the two capability subdomains of safety internal control management and quality management are added.
Force subdomain (see Chapter 7, Chapter 7 of the.2016 edition);
k) Added the following capabilities to the data center service capability management and technical requirements. application management, system management, network management, and safe operation.
Operation management, cloud computing management, infrastructure management, big data management, and tool platform management capabilities (see Chapter 7);
l) Deleted the capability items in the data center service capability management and technical requirements. review management, functional management (2016 version
Chapter 7);
m) Changed the capability items in the data center service capability management and technical requirements. merged change management and release management into change and
Release management capability items, merge service level management and relationship management into service level and related party management, merge audit management into relationship management
The regulatory management is merged into internal control management, and the safety, health and environmental management is merged into the infrastructure management capability (see Chapter 7,.2016 edition).
Chapter 7);
n) The weights of competency items have been changed (see Table A.1, Table B.1 of the.2016 edition).
Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.
This document was proposed and coordinated by the National Technical Committee for Information Technology Standardization (SAC/TC28).
This document was drafted by. China CITIC Bank Corporation, China Construction Bank Corporation, Beijing Guangtong Youyun Technology Co., Ltd.
Ltd., China Electronics Technology Standardization Institute, Kunlun Digital Intelligence Technology Co., Ltd., Changsha Bank Co., Ltd., Essence Securities Co., Ltd.
Co., Ltd., China Sports Lottery Technology Development Co., Ltd., China UnionPay Co., Ltd., Zhengzhou Bank Co., Ltd., China Minsheng Bank
Co., Ltd., Ping An Bank Co., Ltd., China Bohai Bank Co., Ltd., Air China Limited, China Life Insurance
Insurance Co., Ltd., Chengdu Aircraft Industry (Group) Co., Ltd., China Guangfa Bank Co., Ltd., Guanyi Zhongxiang (Beijing) Technology
Co., Ltd., Chengfang Financial Information Technology Service Co., Ltd., Liuzhou Bank Co., Ltd., Gansu Bank Co., Ltd., Ningbo Bank
Co., Ltd., China Cyber Security Review Technology and Certification Center, Guangzhou CESI Certification Center Service Co., Ltd., Beijing CESI Technology Development Co., Ltd.
Co., Ltd., China Certification and Accreditation Service Co., Ltd., Beijing Taiji Huabao Technology Co., Ltd., Shanghai Hanwei Information
Technology Co., Ltd., Shanghai Suqing Software Co., Ltd., Shenzhen Zijin Fulcrum Technology Co., Ltd., ZTE Corporation, Guiyang
Bank of China Co., Ltd., Guangdong Yunxia Huijin Technology Co., Ltd., PICC Information Technology Co., Ltd., Big Data Center of the Ministry of Emergency Management,
China Southern Power Grid Co., Ltd., Agricultural Bank of China Co., Ltd., Zhuhai China Resources Bank Co., Ltd., China Everbright Bank Co., Ltd.
Co., Ltd., Beijing Zhongguancun Laboratory, Shenzhen Securities Communication Co., Ltd., Shenzhen Securities Information Co., Ltd., Shandong City Commercial Bank
Cooperation Alliance Co., Ltd., Shanghai Bank Co., Ltd., China Merchants Fund Management Co., Ltd., National Customs Information Center, National Meteorological Information Center
Center, Bank of Beijing Co., Ltd., Bank of China Co., Ltd., Sichuan Rural Commercial Bank Co., Ltd., China Agricultural Bank
Development Bank, China Orient Asset Management Co., Ltd., Industrial Bank Co., Ltd., Jiangxi Provincial Public Security Department, Huishang Bank Co., Ltd.
Company, China Civil Aviation Information Network Co., Ltd., Hami City Commercial Bank, Lanzhou Bank Co., Ltd., Guosen Securities Co., Ltd.
Shanghai Stock Exchange Technology Co., Ltd., Haitong Securities Co., Ltd., Shenwan Hongyuan Securities Co., Ltd., State Power Investment Group Science and Technology Co., Ltd.
Research Institute Co., Ltd., Huawei Technologies Co., Ltd., China Unicom Digital Technology Co., Ltd., Beijing Trend Leading Information Consulting Co., Ltd., Hangzhou An
Heng Information Technology Co., Ltd. and Shenzhen Chuangxiang Digital Technology Co., Ltd.
The main drafters of this document are. Kou Guan, Chi Kun, Liu Ming, Chang Dongdong, Xu Yuyi, Niu Chong, Shan Hongbo, Liu Donghai, Yan Kai, Zhang Kai, Guo Xinwei,
Zhang Jian, Sun Yue, Wang Rui-yi, Ma Yu, Wang Jian-min, Zhao Yong-xiang, Jiang Jing, Liu Zhi, Wu Yan-rong, Jia Ai-jun, Peng Li, Wang Jie, Liang Gui-ying, Yang Guang,
Liu Aimin, Yang Yuli, Yuan Nenxiao, Xu Yanbing, Zhu Lei, Zhang Danqing, Huang Xuezhou, Bi Yongjun, Zhang Xiaoqiang, Xu Ping, Wei Xiaoming, Guilin, Wei Nengqiang,
Wu Jike, He Jun, Yin Guanhua, Hu Yunjiang, Cen Xuetao, Cheng Yuqi, Chen Yan, Liang Xiaoyan, Gao Bo, Zhao Bin, Wang Zhan, Yang Zhiguo, Chen Zejia, Miao Jie,
Wan Jinglong, Huang Yiliang, Yu Xiandian, Liu Feng, Li Xiaoluan, Shen Deyong, Chen Changzheng, Gao Xiaoyang, Qiu Shuyang, Gao Xianhua, Wang Lei, Lu Haidong, Li Chenhui,
Liu Wei, Zhou Yu, Tan Qifeng, Kong Yu, Fan Jing, Wang Jin, Wei Liru, Liu Zhihong, Men Meiling, Chen Hongfeng, Qin Honglin, Luo Tao, Luo Shuying, Xiao Xin,
Zhang Weiping, Zhai Yahong, Deng Hong, Yan Lin, Fu Dayue, Tan Changhua, Zhao Zhendong, Li Jinkang, Liang Guangpeng, Fang Yudong, Chen Bin, Fu Qian, Fang Yuliang,
Zhang Chunlei, Sun Zhijun, Xu Chao, Qi Gang, Xiong Yujiang, Zhang Xuepu, Lu Jianhua, Liu Changjun, Sun Wei, Deng Xin, Wu Wei, Wu Xinying, Huang Minna, Chen Xiaodong,
Zhuang Kai, Zheng Yuanbin, Ma Wu, Zhao Yan, Zhu Zhiyuan, Tian Ruijie, He Kangxu, Li Zhan, Yang Yang, Feng Tao, Luo Qiuqing, Yu Sisong, Zhang Chenggang, Qi Weining,
Cai Xin, Lin Mingfeng, Liang Feng.
This document was first published in.2016 and this is the first revision.
Information Technology Services
Data Center Service Capability Maturity Model
1 Scope
This document establishes the Data Center Service Capability Maturity Model (abbreviated as. Maturity Model) and the Data Center Service Capability Framework (abbreviated as.
Capability Framework), describes the data center service capability maturity evaluation method (abbreviated as. evaluation method), and stipulates the data center service capability management
and technical requirements.
This document applies to.
a) To achieve digital transformation and digital intelligence operations, data centers build and monitor their overall service capabilities or special service capabilities.
Visualize, measure and evaluate;
b) A third-party evaluation agency measures and evaluates the maturity of data center service capabilities or special service capabilities;
c) Data center stakeholders measure and evaluate the maturity of data center service capabilities or special service capabilities;
d) Data center suppliers build their own service capabilities, deliver products and services to support data center-specific specialized service capabilities.
The payment will be measured and evaluated by external evaluation agencies.
2 Normative references
This document has no normative references.
3 Terms, definitions and abbreviations
3.1 Terms and Definitions
The following terms and definitions apply to this document.
3.1.1
Data Center
It consists of computer sites (computer rooms), computer room infrastructure, information system hardware, information system software, information resources (data) and personnel, as well as related
An organization composed of corresponding rules and regulations.
3.1.2
The organization that owns and controls the data center, usually the legal entity where the data center is located.
Note. A data center is a specific organizational function that exists within the organization where the data center is located.
3.1.3
An organization that signs a contract with a data center to deliver products or services and supports the production and operation of the data center or the construction of its service capabilities.
Note. The data center provider is external to the organization where the data center is located.
3.1.4
service of data center
Activities that use capabilities and resources to create value for data center stakeholders.
......
GB/T 33136-2016
Information technology service - Service capability relaxation model of data center
ICS 35.080
L77
National Standards of People's Republic of China
Information technology services
Data Center Service Capability Maturity Model
2016-10-13 released
2017-05-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Directory
Preface III
Introduction IV
1 range 1
2 normative reference document 1
3 terms, definitions and abbreviations 1
3.1 Terms and definitions 1
3.2 Abbreviations 3
4 Maturity Model 3
4.1 Maturity level 3
4.2 Model composition 3
4.3 Model Application 4
5 Capacity Framework 5
Evaluation Method 6
6.1 Evaluation object 6
6.2 Evaluation elements and evaluation indicators 6
6.3 Evaluation Criteria Standard 7
6.4 Evaluation of the value of the evaluation method 9
6.5 Capacity Maturity 10
6.6 Data Center Service Capability Maturity 11
7 Data Center Service Capability Management Requirements 12
7.1 Strategic development 12
7.2 Operational safeguards 13
7.3 Organizational Governance 13
Appendix A (Normative Appendix) Competence Item Evaluation Element Weight 37
Appendix B (Normative Appendix) Competence Item Weight 38
Reference 40
Preface
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents. The issuer of this document does not assume responsibility for the identification of these patents.
This standard is proposed and centralized by the National Information Technology Standardization Technical Committee (SAC/TC28).
The drafting unit of this standard. China Merchants Bank Co., Ltd., China Information Security Certification Center, China UnionPay Co., Ltd., China Power
Sub-Technology Standardization Research Institute, Agricultural Bank of China Co., Ltd., China Electronic Port Data Center, China Mobile (Shenzhen) Co., Ltd.,
China Petroleum Changping Data Center, China Development Bank, Bank of China Co., Ltd., Ali cloud data center, Qihoo 360 company, China
Pacific Insurance (Group) Co., Ltd., Industrial Bank Co., Ltd., China Everbright Bank Co., Ltd., Shenzhen Securities Trading
, Shanghai Pudong Development Bank Co., Ltd., Shenzhen Securities Communications Co., Ltd., Huaxia Bank Co., Ltd., Shanghai Stock Exchange Limited Technology
Responsible company, China Minmetals Corporation, CITIC Securities Co., Ltd., China Fund Management Co., Ltd., China First Automobile Group Corporation
Division, China Central Television, China International Airlines Co., Ltd., Bank of Beijing Co., Ltd., Beijing Rural Commercial Bank Co., Ltd.
Division, Guotai Junan Securities Co., Ltd., Chengdu Information Technology Application Development Center.
The main drafters of this standard. Gao Xu Lei, Jia Jungang, Wu Xiaolong, Xiao Jianyi, Lu Zhijun, Zhang Kai, Zhang Jian, Luo Guoxiang, Zhao Hai,
Lin Qingqi, Cheng Yuqi, Zhang Bin, Ma Pingqing, Xia Xiaosong, Fu Miao Miao, Ni Xiaohui, Dai Yue, Wang Zhipeng, Wang Ruizhong, Liu Zhihong, Deng Hong, Bi Wei,
Wang Xiangdong, You Qingfu, Wu Junfeng, Fu Qian, Chen Jie, Tang Li, Xiong Tao, Li Shaohui, Sun Liling, Han Lin, Chen Chunsong, Yao Yun, He Jie, Lu Chunyang,
Yang Yong, Zhang Kexun, Sun Shanyu, Xu Yan, Yuan Xiaomei, Li Shijing, Yang Zhiguo, Xu Lei Ming, Wu Xinying, Chen Dequan, Zhao Yongxiang, Chen Yanjun,
Chen Shou, Chen Hongfeng, Zou Sheng, Miao Yong, Xie Wenhai, Qi Gang, Dao Sheng, Wu Gang,
FENG Chang - lai, WANG Long - jun, LI Jun, CHENG Qian - guo, LUAN Yiman, HE Zhi - bin, ZHANG Xiao - yong, ZHAO Tao, LU Lei, GU Jun, LIU Ju, WU Guo - hua,
Liang Guiying, but Qiang, Zuo Tiuzu, Song Yuewu, Xu Gang, Sun Pei, Fan Yong, Ji Xiaodong, Pan Chunfeng.
introduction
The maturity of data center service capability proposed by this standard refers to the maturity of a data center to manage its ability to provide services
, That is, from the data center stakeholders to achieve revenue, control risk and optimize the basic needs of resources starting to establish the objectives of the data center and real
The service capacity and service capability of these goals are divided into 33 competencies by nature, and each competency is evaluated on the basis of evidence
And the maturation degree of the data center is obtained after the maturity of the single ability item is calculated.
This standard refers to the CMMI (Capability Maturity Integration Model, CapabilityMaturityModelIntegration), COBIT (letter
Interest and related technology control objectives, ControlObjectivesInformationandRelatedTechnology) and Gartner
Information technology services
Data Center Service Capability Maturity Model
1 Scope
This standard provides a data center service capability framework (referred to as. capacity framework), provides a data center service capability maturity evaluation method
(Referred to as. evaluation method) and data center service capability management requirements.
This standard applies to.
a) The data center builds, monitors, measures and evaluates its own service capabilities;
b) External evaluation agencies measure and evaluate the maturity of data center service capabilities.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
Quality management systems - Fundamentals and terminology GB/T 19000-2008
3 terms, definitions and abbreviations
3.1 Terms and definitions
GB/T 19000-2008 Definitions and the following terms and definitions apply to this document.
3.1.1
Datacenter datacenter
By the computer station (room), the engine room infrastructure, information system hardware (physical and virtual resources), information system software, information resources
(Data) and personnel and the corresponding rules and regulations of the organization.
3.1.2
Data center service serviceofdatacenter
The use of resources, the use of resources for the data center stakeholders to create value activities.
3.1.3
Data center service capability servicecapabilityofdatacenter
To create value, the ability to organize, coordinate and manage data center resources.
3.1.4
Capability range
A set of related capabilities subdomains.
3.1.5
Capability sub-domain capabilitysub-area
A set of related competency items.
3.1.6
Capability capabilityitem
......
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