|
US$259.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 27922-2011: Evaluation system for after-sales service of commodity
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 27922-2011 | English | 259 |
Add to Cart
|
3 days [Need to translate]
|
Evaluation system for after-sales service of commodity
| Valid |
GB/T 27922-2011
|
PDF similar to GB/T 27922-2011
Basic data | Standard ID | GB/T 27922-2011 (GB/T27922-2011) | | Description (Translated English) | Evaluation system for after-sales service of commodity | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A00 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 11,130 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-02-01 | | Quoted Standard | GB/T 19011-2003; SB/T 10409 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the commodity service evaluation system constitutes the basic elements, including the principles, indicators and methods and other aspects. This standard applies to internal and external (including third party) to evaluate the level of after-sales service, as well as enterprises to establish a service system to provide a reference. | GB/T 27922-2011: Evaluation system for after-sales service of commodity---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluation system for after-sales service of commodity
ICS 03.080.01
A00
National Standards of People's Republic of China
Commodity service evaluation system
Issued on. 2011-12-30
2012-02-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Preface Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Stars Principle 2
5 Evaluation 2
6 ways and means of evaluation 4
Reference 7
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
The standard proposed by China General Chamber of Commerce.
This standard by the People's Republic of China Ministry of Commerce.
This standard was drafted. Chinese Chamber of Commerce Business Standard Centre, Beijing Wuzhou Tianyu Certification Center, China Certification and Accreditation Association, Haier
Group, Konka Group Co., Ltd., Foshan Shunde Midea Microwave Electric Manufacturing Co., Ltd., Guangdong Midea Electric Manufacturing Co. Collectibles
The company, linking Guangzhou won the bid certification test Technology Development Co., Ltd., Changsha Zoomlion Heavy Industry Science and Technology Development Co., Ltd., Wuliangye stock company,
Hefei Meiling Co., Ltd. Huaihai Vehicle Group Co., Ltd., Jiangsu Yadi Technology Development Co., Ltd., Beijing Urban and Rural Trade Center Co.
Ltd., Shandong Jinyuan Dream Jewelry Co., Ltd., Guangdong Chigo Air Conditioning Co., Ltd., Beijing Friendship Store Mirage, Zhejiang Kingland Pipeline Branch
Technology Co., Ltd., Boloni household goods (Beijing) Co., Ltd. Jiangsu Wei Teng bus.
The main drafters of this standard. Tan Xinzheng, Chu Jun, Qiu Jianguo, Jiaogen Jiang, Qi Yun, Xie Jin, Houyi Gang, Le Zeya, Honghai Ting, Chen Rong,
Ni Xudong, Anji Wen, Tian Kai, Zhou Heping, Wang Zhongshan, gauge cluster, Guoxin Feng, Guo rain, Gu Sumin, Yan Fang.
Commodity service evaluation system
1 Scope
This standard specifies the basic elements commodity service evaluation system, including the content of the principles, targets and methods and other aspects.
This standard applies to internal and external (including third parties) to evaluate the level of service, and the establishment of after-sales business
Service system to provide a reference.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 19011-2003 quality and (or) environmental management systems auditing (ISO 19011.2002, IDT)
SB/T 10409 Business Services Customer Satisfaction Evaluation Specification
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
After-sales service after-salesservice
Goods sold to customers or customer acceptance of intangibles from the start, paid or unpaid services provided.
Note. The service includes but is not limited to the following aspects.
1) with the signing of the contract and provide activities such as surveying, planning, consulting, planning, design;
2) the goods sold to the activities involved during normal use, such as delivery, such as the installation, technical advice and training;
3) quality of goods involved in activities, such as returned, recall, repair, maintenance, testing, spare parts supply;
4) To obtain customer feedback activities or maintain customer relations and to carry out, such as satisfaction surveys, customer networking, commodity usage tracking;
5) commodity-based, provide relevant information to the customer's activities, such as the use of knowledge to promote its merchandise, goods or services and cultural promotion, website or SMS transmission
Delivery service, etc. New Products;
6) cultural ideas or provide related services in tangible products or facilities on the basis of activities, such as attractions, restaurants, hotels, shopping malls and service.
3.2
Service management division after-salesservicemanagementprofessional
Through training qualification examination training institutions and obtain professional qualifications of the service management division managers.
3.3
Assessor auditor
Qualified, professionals engaged in the evaluation review.
3.4
Evaluation evaluation
To judge things in nature, the number of pros and cons, etc. to make the direction.
3.5
Evaluation System evaluationsystem
Things to be evaluated for the purpose of the overall index system, evaluation methods and other elements that constitute the basis.
Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 27922-2011_English be delivered?Answer: Upon your order, we will start to translate GB/T 27922-2011_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time. Question 2: Can I share the purchased PDF of GB/T 27922-2011_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 27922-2011_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet. Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to [email protected]. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.
|