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GB/T 24421.5-2023: Guidelines for standardization of organizations in service sector - Part 5: Improvement
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 24421.5-2023 | English | 219 |
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Guidelines for standardization of organizations in service sector - Part 5: Improvement
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GB/T 24421.5-2023
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Basic data | Standard ID | GB/T 24421.5-2023 (GB/T24421.5-2023) | | Description (Translated English) | Guidelines for standardization of organizations in service sector - Part 5: Improvement | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A00 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 11,171 | | Date of Issue | 2023-03-17 | | Date of Implementation | 2023-03-17 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 24421.5-2023: Guidelines for standardization of organizations in service sector - Part 5: Improvement
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ICS03:080:01
CCSA00
National Standards of People's Republic of China
Guidelines for standardization work of service industry organizations
Part 5: Improvements
Part 5: Improvement
Released on 2023-03-17
2023-03-17 Implementation
State Administration for Market Regulation
Released by the National Standardization Management Committee
table of contents
Preface I
Introduction II
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Basic principles 1
5 Resource Management 2
6 Improvement activities 3
7 Improvement procedure 5
Reference 6
foreword
This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents"
drafting:
This document is part 5 of GB/T 24421 "Guidelines for Standardization Work of Service Industry Organizations": GB/T 24421 has issued the following
part:
--- Part 1: General;
--- Part 2: Standard system construction;
--- Part 3: Standard preparation;
--- Part 4: Standard implementation and evaluation;
--- Part 5: Improvements:
Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents:
This document is proposed and managed by the National Service Standardization Technical Committee (SAC/TC264):
This document was drafted by: Shandong Provincial Quality and Technical Review and Evaluation Center Co:, Ltd:, Shandong Provincial Market Supervision Administration, Jinan Hotline Service
Industrial Research Institute:
Drafters of this document: Ma Xiaoou, Bi Yuqi, Guo Dalei, Zhao Guojun, Yang Dongjing, Xu Dawei, Lu Dianfei, Shan Lei, An Bin:
Introduction
The standardization work of service industry organizations is that service industry organizations establish a satisfactory
To meet the organization's vision, mission, values and strategic needs of the standard system, formulate relevant standards, and through the operation of the standard system, the implementation of standards
It is a standardization activity for continuous improvement and improvement through application and evaluation: GB/T 24421 is proposed to consist of five parts:
--- Part 1: General: The purpose is to provide guidance for the standardization work of service industry organizations:
--- Part 2: Construction of the standard system: The purpose is to provide guidance for the establishment of the standard system of service industry organizations:
--- Part 3: Standard preparation: The purpose is to provide guidance for the establishment of standards for service industry organizations:
--- Part 4: Standard implementation and evaluation: The purpose is to provide guidance for the implementation and evaluation of service industry organization standards:
--- Part 5: Improvements: The purpose is to provide guidance for the improvement of standardization work of service industry organizations:
This document combines the standardization management practice of service industry organizations, aims at the universal problems existing in the operation of the standard system, and provides guidance on the implementation of service industry organizations:
It is helpful to guide service industry organizations to continuously improve standardization management performance, improve economic benefits and social
It will benefit and promote the high-quality development of the service industry:
Guidelines for standardization work of service industry organizations
Part 5: Improvements
1 Scope
This document establishes the basic principles for the improvement of standardization work in service industry organizations, and provides guidance on improving resource management, improvement activities and improvement
Procedural recommendations:
This document applies to the improvement of standardization work of service industry organizations:
Note: In the absence of confusion, "service industry organization" in this document is referred to as "organization":
2 Normative references
This document has no normative references:
3 Terms and Definitions
The following terms and definitions apply to this document:
3:1
improve
Activities to improve standardization management performance:
Note 1 to entry: Activities can be recurring or one-off:
Note 2: Performance involves the results of various aspects such as service, service process, standard system, and organizational management:
3:2
continuous improvement
A cyclical improvement activity that promotes continuous performance improvement in service industry organizations:
3:3
correct correction
Actions taken to eliminate nonconformities that have occurred:
3:4
corrective action corrective action
The action taken to eliminate the cause of the nonconformity:
4 Basic principles
4:1 Active identification
Based on the overall goal of improving service satisfaction, the organization should proactively identify improvement items, seek opportunities for improvement and promotion, and keep making sense of opportunities:
Quick response:
4:2 Problem Orientation
Organizations should analyze the key factors that affect the operation performance of the standard system and the logical relationship between them:
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