YD/T 4394.5-2023 English PDF

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
YD/T 4394.5-2023	RFQ	ASK	3 days	(Natural language processing technology and product evaluation methods - Part 5: Intelligent customer service system)	Valid

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Basic data

Standard ID: YD/T 4394.5-2023 (YD/T4394.5-2023)
Description (Translated English): (Natural language processing technology and product evaluation methods - Part 5: Intelligent customer service system)
Sector / Industry: Telecommunication Industry Standard (Recommended)
Classification of Chinese Standard: L67
Classification of International Standard: 35.240
Date of Issue: 2023-12-20
Date of Implementation: 2024-04-01
Issuing agency(ies): Ministry of Industry and Information Technology
Summary: This standard specifies the indicators and evaluation methods for intelligent customer service such as outbound calls, inbound calls, voice navigation, and online consultation. It mainly includes four dimensions: basic functions, AI core technology support capabilities, enterprise service capabilities, and system maturity. This standard is applicable to guide third-party evaluation agencies to carry out intelligent customer service system evaluation, acceptance, etc., and is also applicable to various intelligent customer service product forms such as outbound calls, inbound calls, language navigation, and online intelligent consultation systems.

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