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Quality management systems - Organizational change management - Processes
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Basic data
| Standard ID | GB/Z 106-2025 (GB/Z106-2025) |
| Description (Translated English) | Quality management systems - Organizational change management - Processes |
| Sector / Industry | National Standard |
| Classification of Chinese Standard | A00 |
| Classification of International Standard | 03.120.10 |
| Word Count Estimation | 44,435 |
| Date of Issue | 2025-12-03 |
| Date of Implementation | 2025-12-03 |
| Issuing agency(ies) | State Administration for Market Regulation, Standardization Administration of China |
GB/Z 106-2025: Quality management systems - Organizational change management - Processes
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
GB /Z 106-2025.Quality Management System - Organizational Change Management Process
ICS 03.120.10
CCSA00
National Standardization Guiding Technical Documents of the People's Republic of China
Quality Management System Organizational Change Management Process
(ISO /T S10020.2022, IDT)
Published on 2025-12-03
State Administration for Market Regulation
The State Administration for Standardization issued a statement.
Table of contents
Preface III
Introduction IV
1.Scope 1
2 Normative References 1
3.Terms and Definitions 1
4.Organizational Change Management Concept 2
4.1 General Provisions 2
4.2 Organizations and Stakeholders 2
4.3 Conditions under which organizational change may occur 2
4.4 Organizational Change Management Process Perspective 2
4.5 Process Model 3
5.Governance Process 4
5.1 General Provisions 4
5.2 Process 5
5.3 Objective 5
5.4 Results 5
5.5 Develop organizational change management policies and strategies.
5.6 Document Information 5
6.Management Process
6.1 General Provisions 6
6.2 Change Scenario Process 6
6.3 Stakeholder Identification Process 7
6.4 Intervention Definition Process 8
7.Implementation process 9.
7.1 General Provisions 9
7.2 Problem Identification Process 9
7.3 Affected Stakeholder Identification Process 10
7.4 Intervention process for affected stakeholders 11
7.5 Change Management Reporting Process 12
8.Measure the intervention progress of affected stakeholders in the change matrix. 13
8.1 Change Matrix 13
8.2 Assessing the Position of the Change Matrix 14
8.3 The set of affected stakeholders will change the matrix position to a higher level.14
Appendix A (Informative) Process Document 17
A.1 General Provisions 17
A.2 Governance Process Documents 17
A.3 Management Process Document 19
A.4 Implementation Process Documents 20
Appendix B (Informative) General Definitions 24
B.1 General elements applicable to documents 24
B.2 General elements applicable to records 25
Appendix C (Informative) Comparison of this document with ISO 9001 26
C.1 Overview 26
C.2 Relationship between the clauses of this document and the clauses of ISO 9001 26
C.3 Relationship between ISO 9001 clauses and the clauses of this document 29
References 35
Foreword
This document is a standard or guiding technical document.
This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents".
Drafting.
This document adopts ISO /T S10020.2022 "Quality Management Systems - Management of Organizational Change Processes".
Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.
This document was proposed and is under the jurisdiction of the National Technical Committee on Standardization of Quality Management and Quality Assurance (SAC/TC151).
This document was drafted by. China National Institute of Standardization, Shenzhen Lighting and Display Engineering Industry Association, Tianjin University, and Luzhou Laojiao Co., Ltd.
Limited Liability Company, Heilongjiang Zhenbaodao Pharmaceutical Co., Ltd., Shenzhen Lingcan Technology Co., Ltd., Guangdong Xinchuang Power Technology Co., Ltd., China
Electronic Science Research Institute of China Electronics Technology Group Corporation and China Jiliang University.
The main drafters of this document are. Zhang Jingshu, Kang Jian, Bai Yin, Huang Lifang, Zhou Fangfang, Du Juan, Li Tianzhu, Pan Qingsong, Huang Zhongyong, and Luan Tian.
Zhang Yueyi.
Introduction
The purpose of this document is to describe the process of Organizational Change Management (OCM), which organizations can use when conducting any form of organizational change management.
These processes. It includes a detailed process description of the organizational change management process.
Since organizational change management is a key method for mitigating risk in organizational development, this document follows a risk-based approach.
Risk-based change management is the best practice approach for developing strategies and managing organizational change, enabling change to prioritize and focus on the most important needs and risks.
opportunity.
The description of each process uses the general process template provided in ISO /IEC /IEEE 24774.2021 and covers each process.
Purpose, outcome, activity, task, and information items.
This document aims to provide organizational change management practitioners with the core guidance they need to effectively implement change management within their organizations.
Quality Management System Organizational Change Management Process
1 Scope
This document outlines the governance, management, and implementation processes for Organizational Change Management (OCM) that can be used for organizations, projects, or smaller-scale activities.
It includes a general process description of organizational change management, and also provides supporting diagrams describing the process.
This document applies to, but is not limited to, change initiators, change drivers, change team members, and project managers, especially those responsible for governance and management.
And the personnel who implement organizational changes.
2 Normative references
This document has no normative references.
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
aggregation model
A comprehensive view of the current state of organizational change.
Note. The overall view shows the position of the relevant party (3.3) on the change matrix (3.2).
3.2
Change matrix
A two-dimensional array representing the relationship between the product or service realization phase and the organizational change phase.
Note. The product or service realization stage is represented by the x-axis, and the organizational change stage is represented by the y-axis.
3.3
interested party; stakeholder
An individual or organization that can influence, is influenced by, or believes itself to be influenced by a decision or activity.
Examples. customers, owners, people within an organization, suppliers, banks, regulators, unions, partners, and may include competitors or opposing social groups.
[Source. GB/T 19000-2016, 3.2.3]
3.4
intervention measures
The process of changing organizational behavior.
3.5
To adapt to the environment and improve business performance, organizations implement their organizational change strategies through organizational change processes.
Note 1.Organizational change is a process that enables an organization to adapt to its environment and improve its business performance, thereby facilitating the implementation of organizational change strategies.
Note 2.Key factors that distinguish organizational change include.
a) Focusing on the human and social aspects of organizations in conjunction with technological and structural elements;
b) Pay attention to the organization's culture;
c) Encourage collaboration between organizational leaders and members.
...
