GB/T 45444-2025 English PDF

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GB/T 45444-2025: Guidelines for management of pick-up stations of community E-commerce platform
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Basic data

Standard ID: GB/T 45444-2025 (GB/T45444-2025)
Description (Translated English): Guidelines for management of pick-up stations of community E-commerce platform
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A16
Classification of International Standard: 03.100.20
Word Count Estimation: 10,162
Date of Issue: 2025-02-28
Date of Implementation: 2025-02-28
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 45444-2025: Guidelines for management of pick-up stations of community E-commerce platform

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
GB/T 45444-2025 English version. Guidelines for management of pick-up stations of community E-commerce platform ICS 03.100.20 CCSA16 National Standard of the People's Republic of China Community e-commerce platform pickup point management guide E-commerce platform Released on 2025-02-28 2025-02-28 Implementation State Administration for Market Regulation The National Standardization Administration issued

Table of Contents

Preface III Introduction IV 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 General Principles 1 5 Affiliates 2 5.1 Open Call 2 5.2 Pick-up point application 2 5.3 Platform Review 2 5.4 Signing of Agreement 2 6 Operation Management 3 6.1 Business Scope 3 6.2 Software Support 3 6.3 Providing training 3 6.4 Service Quality Management 3 7 Suspension, cancellation and withdrawal of operations 4

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents" Drafting. Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document is proposed and coordinated by the National Technical Committee for Standardization of Electronic Commerce Quality Management (SAC/TC563). This document was drafted by. Hunan Xingsheng Youxuan Network Technology Co., Ltd., Anhui Changjin Information Technology Co., Ltd., China Standardization Research Institute, Shenzhen Ace Technology Co., Ltd., Hangzhou Zhiweiguan Food Co., Ltd., Zhejiang Jihe Culture Media Co., Ltd., Hangzhou Consumer Secretariat of the Rights Protection Committee (Hangzhou National E-commerce Product Quality Monitoring and Disposal Center), Beijing Information Science and Technology University, Hunan Chengling Smart Logistics Co., Ltd., Hebei Provincial Institute of Standardization, Sichuan Jinxu Business Consulting Co., Ltd., Wanwu Gongsuan (Chengdu) Technology Co., Ltd., Weihai Product Quality Standard Metrology and Inspection Institute, Shaoxing Yuzhimeng Food Co., Ltd. The main drafters of this document are. Ye Ruyi, Xu Chang, He Jianjun, Liu Huangui, Wu Yuan, Hu Hanqing, Zhang Siyu, He Jingjing, Tang Zenglu, Zhang Jingshu, Ye Lingfeng, Chen Guoliang, Zhang Bing, Liu Jie, Liu Cuiping, Ma Nan, Qi Kai, Zhao Qian, Zhang Pengkun.

Introduction

Community e-commerce has realized an efficient e-commerce transaction model into the community, greatly reducing the logistics cost of commodity distribution and shortening the Commodity circulation cycle. Involving pickup points in operations is one of the characteristics of community e-commerce and is also an important factor in optimizing logistics distribution efficiency and costs. Pick-up points are usually operated part-time, with large numbers, scattered geographical locations, and uneven basic conditions and operating capabilities. E-commerce platforms accept applications from pick-up points, provide them with business training and guidance, and implement assessment and management measures during their participation in operations. The scientific and reasonable level and standardization of implementation directly affect the overall service efficiency and service quality of community e-commerce. In order to guide the community e-commerce platform to standardize the management of pick-up points and improve the quality of goods and services, we have absorbed a number of domestic community e-commerce operators. This document is formulated based on the successful experience of the operation. Community e-commerce platform pickup point management guide

1 Scope

This document establishes the management principles of the community e-commerce platform for the pick-up point, and provides the community e-commerce platform for the collection, operation and management of the pick-up point. Administrative guidance on cancellation, suspension and withdrawal. This document applies to the management of franchised pickup points by community e-commerce platforms. This document does not apply to pick-up points for express logistics.

2 Normative references

The contents of the following documents constitute the essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document. GB/T 19001 Quality Management System Requirements GB/T 35408 Terminology of quality management in e-commerce

3 Terms and definitions

The terms and definitions defined in GB/T 35408 and the following apply to this document. 3.1 Community E-commerce Online retail operations of consumer goods that feature a “pre-sale and self-pickup” model and serve consumers in similar geographical areas. 3.2 Pick-up station Approved by the community e-commerce platform, the location is close to the target consumer, and the consumer can pick up the ordered goods at the terminal Flow place.

4 General Principles

The community e-commerce platform should abide by the following principles in the review and operation management process of pick-up points. a) Fairness. The platform and the pickup point have an equal cooperative relationship. The content of the agreement and management measures signed between the platform and the pickup point reflect fairness. The principles of equal responsibilities, reasonable distribution of benefits and fair cooperation. b) Standardization. The platform should formulate institutional documents for the franchise review and operation management standards of the pickup points. c) Mutual benefit. The platform regards the pick-up point as an outsourcing of part of the service provision process, and forms a mutually beneficial cooperative relationship with the pick-up point. It is advisable to provide necessary business guidance and training for the pick-up points. d) Convenience. The platform should consider the convenience of the pick-up point being close to the residents’ residence and the opening hours being in line with the residents’ living habits. It is advisable to encourage pick-up points to provide relevant convenient services that are not within the scope of agreed responsibilities, such as door-to-door delivery, etc. ......

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