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GB/T 44479-2024: Guidance for evaluating the online learning service organization
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GB/T 44479-2024: Guidance for evaluating the online learning service organization

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National Standard of the People's Republic of China ICS 03.080CCS A 12 A Guide to Evaluating Online Learning Service Organizations 2024-09-29 Release 2025-01-01 Implementation State Administration for Market Regulation The National Standardization Administration issued

Table of Contents

Preface Ⅲ 1 Scope...1 2 Normative references ...1 3 Terms and Definitions 1 4 Evaluation objects 2 5 Evaluation Principles 3 5.1 Fairness 3 5.2 Normativeness 3 5.3 Validity 3 5.4 Reliability 3 6 Evaluation factors 3 6.1 Organization and Management 3 6.2 Resource Management 3 6.3 Personnel Management 4 6.4 Service Level 4 7 Evaluation Process...4 7.1 Evaluation Preparation 4 7.2 Evaluation Implementation 5 7.3 Issue evaluation results 5 7.4 Evaluation Suspension 5 8 Evaluation results...6 8.1 Contents 6 8.2 Form 6 Appendix A (Normative) Organizational Management Evaluation Elements 7 Appendix B (Normative) Resource Management Evaluation Elements ...10 Appendix C (Normative) Personnel Management Evaluation Elements ...14 Appendix D (Normative) Service Level Evaluation Elements 17 References ...20

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents" Drafting is required. Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document was proposed and coordinated by the National Education Services Standardization Technical Committee (SAC/TC 443). This document was drafted by. China National Institute of Standardization, China Academy of Educational Sciences, Anhui Taoyun Technology Co., Ltd., Zhejiang University MBA Education Center, Zhejiang University City College, Shanghai Children's Medical Center affiliated to Shanghai Jiaotong University School of Medicine, Beijing Language and Culture University, Xi'an University of Finance and Economics, Hubei Institute of Standardization and Quality, China University of Metrology, Beijing Zhongchuan Tantu Culture Media Co., Ltd., China Articles Code Center, Beijing Future Technology Development Co., Ltd. The main drafters of this document are. Hou Fei, Chen Ruping, Zheng Juaner, Wang Nana, Liu Qingsheng, Xie Xiaoyun, Wang Xiaoyi, Du Jian, Bao Haijun, Xu Xiangrui, Ye Yang, Zhang Chao, Dai Zhixi, Huang Wei, Fu Rong, Yang Yang, Zhang Yuqun, Xiong Wei, Bo Wei, Zhong Ruyan, Chai Mingyi. A Guide to Evaluating Online Learning Service Organizations

1 Scope

This document provides suggestions and guidance for the evaluation of online learning service organizations, including evaluation objects, evaluation principles, evaluation elements, and evaluation process. process and evaluation results. This document applies to the management and implementation of evaluation activities in online learning service organizations.

2 Normative references

The contents of the following documents constitute the essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document. GB/T 20271 Information security technology General security technical requirements for information systems GB/T 26997-2011 Terminology of learning services for non-formal education and training GB/T 33259 Digital printing quality requirements and inspection methods GB/T 35273 Information security technology Personal information security specification CY/T 111 Basic requirements for the quality of electronic books ISO 29995.2021 Education and learning services - Vocabulary

3 Terms and definitions

For this document, the terms and definitions defined in ISO 29995.2021, GB/T 26997-2011 and the following apply. 3.1 learning service A range of activities to promote learning. [Source. ISO 29993.2017, 3.12] 3.2 Online learning service Using Internet technology, characterized by time and space separation, with learning resources and/or learning systems, and equipped with service personnel and/or service products Learning services (3.1). [Source. ISO 29994.2021, 3.1, modified] 3.3 Organization Individuals or groups that are interrelated and assume different responsibilities and have different authorities in order to achieve certain goals. Note. Organisations include but are not limited to sole proprietors, corporate bodies, joint stock companies, sole proprietorships, conglomerates, government departments, partnerships, charities or Associations, including branches and associations, whether registered or not and whether public or private. [Source. ISO 21001.2018, 3.1] 3.4 online learning service organization organizations (3.3) that provide online learning services (3.2) ...