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Classification and codes of government hotline service
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Basic data
| Standard ID | GB/T 39666-2020 (GB/T39666-2020) |
| Description (Translated English) | Classification and codes of government hotline service |
| Sector / Industry | National Standard (Recommended) |
| Classification of Chinese Standard | A12 |
| Classification of International Standard | 03.080 |
| Word Count Estimation | 11,163 |
| Date of Issue | 2020-12-14 |
| Date of Implementation | 2020-12-14 |
| Quoted Standard | GB/T 20001.3-2015; GB/T 33357-2016; GB/T 33358-2016 |
| Regulation (derived from) | National Standard Announcement No. 28 of 2020 |
| Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration |
| Summary | This standard specifies the classification method, coding rules and extension requirements of government hotline services, and establishes a corresponding classification system and code table. This standard applies to the management and implementation of government hotline services. |
GB/T 39666-2020: Classification and codes of government hotline service
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Government Hotline Service Classification and Code)
ICS 03:080
CCSA12
National Standards of People's Republic of China
Government Hotline Service Classification and Code
2020-12-14 release
2020-12-14 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Preface Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Classification method 1
5 Coding rules 2
6 Classification code 2
7 Extension requirements 7
Reference 8
Foreword
This document is in accordance with the provisions of GB/T 1:1-2020 Standardization Guidelines Part 1: Structure and Drafting Rules of Standardization Documents
Drafting:
This document was proposed and managed by the National Service Standardization Technical Committee (SAC/TC264):
This document was drafted by: China National Institute of Standardization, Suzhou City Convenience Service Center, Deqing County Committee of the Communist Party of China, Deqing County People's Government Letters and Calls Bureau,
Jiangsu Institute of Quality and Standardization, Office of People’s Government of Donggang District, Rizhao City, Women’s Federation of Luqiao District, Taizhou City, Zhijiang Laboratory, Taiwan
City Standardization Research Institute, Guangzhou Haizhu District Government Service Data Administration, Qingdao Ririshun Lexin Information Technology Service Co:, Ltd:, Qingdao
The General Office of the Municipal Government, the Political and Legal Committee of the CPC Bengbu Municipal Committee, and the Office of the People's Government of Suqian City:
The main drafters of this document: Hou Fei, Pan Yang, Zhang Shu, Cao Lili, Liu Chen, Qin Wei, Zhou Xudong, Chen Zhang, Wang Wenju, Huang Jin, Huang Rong, Qian Liang,
Zeng Yi, Zhang Yuchen, Wang Lina, Su Xing, Li Bianfang, Sun Shuibin, Cheng Yonghong, Jin Zongzhen, Chen Donglan, Wang Jiaqian, Xu Yang, Meng Ping, Huang Zicong:
Government Hotline Service Classification and Code
1 Scope
This document establishes the classification method, coding rules and extension requirements of government hotline services, and establishes the corresponding classification system and code table:
This document applies to the management and implementation of government hotline services:
2 Normative references
The contents of the following documents constitute indispensable clauses of this document through normative references in the text: Among them, dated quotations
Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to
This document:
GB/T 20001:3-2015 Standard Writing Rules Part 3: Classification Standards
GB/T 33357-2016 Government Hotline Service Evaluation
GB/T 33358-2016 Government Hotline Service Specification
3 Terms and definitions
GB/T 20001:3-2015, GB/T 33357-2016, GB/T 33358-2016 and the following terms and definitions apply
In this document:
3:1
Governmenthotline
A non-emergency public service call system established by the government and its functional departments:
Note: The specific forms of establishment include self-built, outsourcing, commission, authorization, etc:
[Source: GB/T 33358-2016, 3:1, with modification]
3:2
Governmenthotlineservicegovernmenthotlineservice
Relying on the government hotline to participate in social governance and obtain public information for organizations or individuals through telephone, text messages, mailboxes, websites and other media:
Public services such as policy information consultation, appeal acceptance and return visits provided by the shared service:
[Source: GB/T 33358-2016, 3:2]
4 Classification method
This document adopts the mixed classification method specified in GB/T 20001:3-2015, and divides government hotline services into major categories according to service content:
Medium and small categories, where:
---Big categories adopt surface classification;
---The middle class adopts the surface classification method;
---Subcategory adopts surface classification or line classification:
...
